The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,950 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,950 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I NEEDED A COURTESY CAR UREGENTLY AS MINE HAS BROKEN DOWN AND WHEN I CALLED THEY WOULDNT ISSUE ONE UNLESS I BROKE DOWN? SO I CANT DO ANYTHING NOW TILL CAR REPAIRED ON MONDAY, AND HAD TO CANCEL THINGS WHICH I'M NOT HAPPY ABOUT. THEY SUGGESGTED A HIRE CAR BUT THATS £200 WHICH I CANT AFFORD. OTHER INSURERS DO OFFER A COURTESY CAR FOR WHATEVER REASON AND WOULD HAVE DELIVERED CAR TODAY, WHY NOT AA?? NOT HAPPY AT ALL!”

Helpful Report

Posted 4 months ago

“I was told there would be a recovery vehicle arriving after 90 minutes however the “estimate” was completely out and I still waiting for recovery after 200 minutes.”

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Posted 7 months ago

“I applied for an international licence on 04/06/2024 and my flight is on 24th June, still no sign of my licence, no phone number to contact AA, very disappointed.”

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Posted 10 months ago

“Our car packed up on us while on holiday, near penzance, Wednesday just gone. AA were quick to come out and look at it, and ended up having to be towed home. An arrangement was made for me and car to be picked up this morning (now yesterdaymorning), and start long journey home to Hampshire. My first guy (David, think his name was) was on time and brilliant, took me as far as he could, and dropped me at a services. Got there at about 4.15 ish, that's where the magic ends. Was kept waiting till nearly midnight before I was picked up again, only to be told.....I'm going to another services....and here I am at 1.25am, female on my own, waiting for a text to even tell me when someone else is coming! Nothing......so 14 HOURS after first pick up, I'm STILL not home. Just disgusting.”

Helpful Report

Posted 11 months ago

“I joined the AA last week on line. I opted to have the relevant paperwork posted to me I have not received any email confirmation of the transaction. I rang the help line and was told that as I had opted to receive my membership details by post I would not receive anything for up to a month. So I had to ask for my membership number and details. Maybe I didn't read it correctly but it would have been good to know I'd have no confirmation or details of my membership for up to a month. Not a great start.”

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Posted 1 year ago

“Call the airbreakdown service on the 8th of February, got charged 3 times called them for a refund. It took them over a month to give my refund. They paid it in 3 instruments. Do anything give me the right amount every time and it was a shambles, the level of incompetence on doing a refund. Was horrendous.”

Helpful Report

Posted 1 year ago

“During terrible weather, our car stalled and wouldn't restart. I called AA and was told due to demand it would be up to 2 days before they could attend and it would be better to call a local recovery company at my expense. I explained that I had an 84-year-old disabled passenger, and they agreed to put me on a next to attend that could take up to 8 hours, I agreed as we were stranded in a built-up area with no access to trains or buses. The patrol arrived after 6hrs, and without leaving his vehicle he told me he could not help me as I probably drove through a puddle that caused the engine to stop and the AA DIDN'T COVER THIS AND WON'T RECOVER MY VEHICLE. The patrol who was very unhelpful told me he was leaving without offering any assistance to me or my passengers. By chance, a police vehicle was in attendance at the time and the police had to ask the AA patrol to get the vehicle off the road and to a safe location, he was not happy with assisting. So the AA advert telling you that they cover all events is wrong!! I also discovered through this incident that by using the service you may see an increase in your premium when you renew. I have been a member for 39 years and used the service about 12 times in that period. I arranged a lift from my son a round trip of 60 miles to assist. We returned the next day and jump-started the vehicle. I contacted the AA complaints they investigated and agreed we were poorly treated and offered us £70. The service is not user-friendly and there is no loyalty to them. They are now driven by subscriptions and higher yearly premiums. Shop around there are better companies on the market!!!!”

Helpful Report

Posted 1 year ago

“Patrol Arrived fast but was in a small transit van. Said they couldn’t help because it was an accident due to hitting a pothole. Told me to call aa accident helpline where I’d have to pay to get it recovered (likely 120-130 quid) he then gave me the number and left. When I called, and after all the usual option pressing and statements it was finally answered by a timid Malaysian?!? 12 year old girl that sounded like she was in the kitchen, she said my registration number wouldn’t come up after repeating it to her phonetically 3 times, I gave up and found a local firm who could do the job. That’s the AA blacklisted for me. Never again.”

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Posted 1 year ago

“I purchased a new 12V battery from the AA after my Kona EV refused to start. The AA came out via Hyundai Assist the tech said I’d get a receipt via email in a few hours. I didn’t. That was 3 days ago. So my low score is due to not being able to contact anyone in the AA about this. The options aren’t what I’m enquiring about and the phone gets cut off after a while. The chatbot is useless.”

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Posted 1 year ago

“Very disappointed with the AA my steering locked we was left at the roadside with no phone it had run out of charge i did tell them had my 86 year old mother and a dog with no lead with me its change so much not the caring AA it used to be”

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Posted 1 year ago

“So disappointed with AA So disappointed with AA. They used to be excellent. Now it seems they are just lecherous con artists. Context: I've used them many times and they were fantastic. However, the past few times AA have been terrible. I brought a £180 battery from their breakdown recovery because the mechanic said it was a battery issue and then it wasn't and i still had the same non-start issue. After addressing this to them, they said they would check with the mechanic and get back to me and never heard again. This battery stopped working 2 months later and was found to be faulty and i had to get them out to replace it. The breakdown yesterday/today i was told it was an immobiliser issue, which it wasn't, since the immobiliser was off. When I addressed this with the customer service, I got asked if i was a "mechanic". I called today to ask them for the recovery which I paid monthly for and i was told "we told you to take it to a mechanic". However, since i was on a 24-hour shift i was unable to, so they told me they wouldn't come again. I asked for recovery which was included in my package and was told i would be charged £100 pounds for a 3-mile journey to my mechanic. I emphasised that this was included in my package and they said because the car hadn't been moved, I would be charged. I grew frustrated at this point and expressed my dissatisfaction with AA, I was called a "rude" customer and this repair would be closed and I would receive no help for what I paid for. This experience has left me extremely dissatisfied with AA and i will be leaving immediately.”

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Posted 1 year ago

“What's the point of recovery when you can't get through. A shambles.”

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Posted 1 year ago

“broke down in romford essex. AA answered phone after 14 mins. Track App did not work. Then sent me text saying rescue within 1 hour. Nothing. then sent another text 2 hour wait ( stuck on busy main road, fumes from traffic after 2 hours effecting breathing) i will shorten this account . Broke down at 5:30pm rescue at 10:30 hahahahahaha, waste of time / rescue …more like punishment. i gave a few stars as rescue guy really nice”

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Posted 2 years ago

“This company will make you wait,on your own, for hours and hours to be recovered by a lorry. God forbid you ever breakdown because you'll be left stranded. Terrible service.”

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Posted 2 years ago

“As a carer I purchased an AA recovery policy and all ways felt confident that they would be able to provide a professional service if I was ever to break down with a vulnerable service user. Turns out this is not the case, after waiting three hours and reporting that I had a vulnerable person with me it sadly is not the case. The original time give changed several times before any recovery was attempted and the fact I mentioned twice in two separate calls this information was not logged or passed on, I now have serious concerns with using this service and am currently looking at other options. I have always viewed review sites with caution but based on my own experience I think the trust pilot rating to probably be correct.”

Helpful Report

Posted 2 years ago

“Been with them 5 years and used them 2/3 times a year. The worst problem is the wait and talking to a app/computer. At home service each time waited 2 hours. Broke down with failed clutch at 9pm on a Friday night and was text back the wait would be 5/6 hours. This was on the outskirts of Liverpool UK. Cancelled them and got taxi home. Went back the next morning at 8am and waited till 11.45am to be towed to a garage. The last time the macanic hit the engine with a hammer to try and start it !!!!!. I'm due for a renewal and going back to Green Flag as they use local garages to collect you and if they can't fix it then they put you on the back of a load loader., and take you to a garage of your choice or home. There time is within the hour. AA is now rubbish and not worth using. Drove past a guy broken down at the local traffic lights at 8pm, past again at 21.45pm (still there) and then drove past on the way home at 23.30pm , stopped at lights just as the AA van pulled up beside me ! 3 1/2 hours !!!”

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Posted 2 years ago

“Long story short. 26 years in the AA. This will be my last. Using there apps during a breakdown it said I was logged out. Then to log in it asked for my 16 digit membership number! Seriously! I had another previous bad experience with breakdown and complained about it through their "complaints procedure". Funnily enough this and the subsequent complaint were dismissed out of hand and the AA stated they had done nothing wrong. If only they paid the same attention to their customers as they do to dismissing their complaints!”

Helpful Report

Posted 3 years ago

“I was not impressed with the AA. They gave me a quote that was better then my renewal company, Churchill. Once the policy started I had to pay over £100 more. Lessons learnt.”

Helpful Report

(Home Insurance) - Posted 3 years ago

“Flew from Chicago to Tampa today first class but it felt like coach. It was an Airbus 320, hardly the leg room that a Boeing has. Hate to say it but the flight attendant of color really didn’t want to do much of anything except hide behind the curtain by the galley. I asked for more ice, she decided she was going to do a garbage run and then something else behind the curtain before I got ice, 15 minutes. Then my mask strap broke, I asked her if they had more masks on board, she said yes but another 20 minutes went by before my wife asked her if she forgot about my mask. Finally got one then. Worst customer service we’ve ever had in first, plane was old, no TVs and my tray table was so wobbly I didn’t want to put anything on it.”

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Posted 3 years ago

“Our car lost power on a busy motorway around 6.20am and we pulled into the hard shoulder. Called AA as a member and they said because we are on a busy motorway it would be a priority. We ended up waiting close to 2 hours on the hard shoulder outside the car on a fence in the cold before a breakdown vr hike arrived. When I spoke to an AA representative all she said it’s that we don’t have as many breakdown response at this time of the day Tg”

Helpful Report

Posted 3 years ago

The AA is rated 2.8 based on 1,950 reviews