The AA Reviews

Name: The AA
Rating: 2.78

2.8 Rating 2,043 Reviews

44 %

of reviewers recommend The AA

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2.8

Based on 2,043 reviews

Customer Service
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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Difficult to make contact. Response time to a breakdown on a busy road to long. After following up on expected arrival time was advised it could be another hour's waiting. Cancelled the call out and made alternative arrangements. Control centre obviously did not communicate the cancellation as some time later the breakdown service rang to say they were on the way. Overall poor communication and poor service, very disappointing.”

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Posted 1 day ago

“My monthly bill for two drivers has gone up from £27+ to £34 + not even told me. Won't get next months as I can get better cover from RAC for£15 arrogant!”

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Posted 1 week ago

“I waited over 5 hours during a normal weekday, during the day. Ridiculous”

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Posted 1 month ago

“When i ring aa about breakdown and about coursey car my memship run out on last year 25 how come did not get a letter about memership out of date”

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Posted 1 month ago

“We have been customers for 40 years and their performance has been good when we have needed them. But over the last 10 years or so, each year they have given us a ridiculous renewal quote and we've then had to hassle them for a reasonable one. This year, they wanted over £600. This was enough for us to go looking elsewhere and find we could get equivalent service from a competitor for under £200 which we accepted. Contacted AA to cancel the policy and they offered us the same service for £194!!!! Basically, they are hoping that their existing customers will just roll over and renew without question. Sorry, AA. If that is the way you treat loyal customers, we are better off elsewhere.....”

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Posted 10 months ago

“My daughter and her kids one aged2 the other aged 4 and severely disabled broke down the afternoon call the aa was originally told 20 minutes they eventually turned up just over 3 hours later. Is that the so called service we expect from a nationwide company. Leaving a priority customer and her children in this heat for 3 hours. Absolutely DISCUSSTING. Both my daughter and myself will be cancelling. This is the second time we have used this service, 1st one they eventually sent a wagon(also took over 3 hours) but the vehicle was not capable of caring my car.ofered to tow to safety even though it is automatic and can't be towed. What is this so called company playing at.”

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Posted 1 year ago

“I NEEDED A COURTESY CAR UREGENTLY AS MINE HAS BROKEN DOWN AND WHEN I CALLED THEY WOULDNT ISSUE ONE UNLESS I BROKE DOWN? SO I CANT DO ANYTHING NOW TILL CAR REPAIRED ON MONDAY, AND HAD TO CANCEL THINGS WHICH I'M NOT HAPPY ABOUT. THEY SUGGESGTED A HIRE CAR BUT THATS £200 WHICH I CANT AFFORD. OTHER INSURERS DO OFFER A COURTESY CAR FOR WHATEVER REASON AND WOULD HAVE DELIVERED CAR TODAY, WHY NOT AA?? NOT HAPPY AT ALL!”

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Posted 1 year ago

“I was told there would be a recovery vehicle arriving after 90 minutes however the “estimate” was completely out and I still waiting for recovery after 200 minutes.”

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Posted 1 year ago

“I applied for an international licence on 04/06/2024 and my flight is on 24th June, still no sign of my licence, no phone number to contact AA, very disappointed.”

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Posted 2 years ago

“Our car packed up on us while on holiday, near penzance, Wednesday just gone. AA were quick to come out and look at it, and ended up having to be towed home. An arrangement was made for me and car to be picked up this morning (now yesterdaymorning), and start long journey home to Hampshire. My first guy (David, think his name was) was on time and brilliant, took me as far as he could, and dropped me at a services. Got there at about 4.15 ish, that's where the magic ends. Was kept waiting till nearly midnight before I was picked up again, only to be told.....I'm going to another services....and here I am at 1.25am, female on my own, waiting for a text to even tell me when someone else is coming! Nothing......so 14 HOURS after first pick up, I'm STILL not home. Just disgusting.”

Helpful Report

Posted 2 years ago

“I joined the AA last week on line. I opted to have the relevant paperwork posted to me I have not received any email confirmation of the transaction. I rang the help line and was told that as I had opted to receive my membership details by post I would not receive anything for up to a month. So I had to ask for my membership number and details. Maybe I didn't read it correctly but it would have been good to know I'd have no confirmation or details of my membership for up to a month. Not a great start.”

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Posted 2 years ago

“Call the airbreakdown service on the 8th of February, got charged 3 times called them for a refund. It took them over a month to give my refund. They paid it in 3 instruments. Do anything give me the right amount every time and it was a shambles, the level of incompetence on doing a refund. Was horrendous.”

Helpful Report

Posted 2 years ago

“During terrible weather, our car stalled and wouldn't restart. I called AA and was told due to demand it would be up to 2 days before they could attend and it would be better to call a local recovery company at my expense. I explained that I had an 84-year-old disabled passenger, and they agreed to put me on a next to attend that could take up to 8 hours, I agreed as we were stranded in a built-up area with no access to trains or buses. The patrol arrived after 6hrs, and without leaving his vehicle he told me he could not help me as I probably drove through a puddle that caused the engine to stop and the AA DIDN'T COVER THIS AND WON'T RECOVER MY VEHICLE. The patrol who was very unhelpful told me he was leaving without offering any assistance to me or my passengers. By chance, a police vehicle was in attendance at the time and the police had to ask the AA patrol to get the vehicle off the road and to a safe location, he was not happy with assisting. So the AA advert telling you that they cover all events is wrong!! I also discovered through this incident that by using the service you may see an increase in your premium when you renew. I have been a member for 39 years and used the service about 12 times in that period. I arranged a lift from my son a round trip of 60 miles to assist. We returned the next day and jump-started the vehicle. I contacted the AA complaints they investigated and agreed we were poorly treated and offered us £70. The service is not user-friendly and there is no loyalty to them. They are now driven by subscriptions and higher yearly premiums. Shop around there are better companies on the market!!!!”

Helpful Report

Posted 2 years ago

“Patrol Arrived fast but was in a small transit van. Said they couldn’t help because it was an accident due to hitting a pothole. Told me to call aa accident helpline where I’d have to pay to get it recovered (likely 120-130 quid) he then gave me the number and left. When I called, and after all the usual option pressing and statements it was finally answered by a timid Malaysian?!? 12 year old girl that sounded like she was in the kitchen, she said my registration number wouldn’t come up after repeating it to her phonetically 3 times, I gave up and found a local firm who could do the job. That’s the AA blacklisted for me. Never again.”

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Posted 2 years ago

“I purchased a new 12V battery from the AA after my Kona EV refused to start. The AA came out via Hyundai Assist the tech said I’d get a receipt via email in a few hours. I didn’t. That was 3 days ago. So my low score is due to not being able to contact anyone in the AA about this. The options aren’t what I’m enquiring about and the phone gets cut off after a while. The chatbot is useless.”

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Posted 2 years ago

“Very disappointed with the AA my steering locked we was left at the roadside with no phone it had run out of charge i did tell them had my 86 year old mother and a dog with no lead with me its change so much not the caring AA it used to be”

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Posted 2 years ago

“So disappointed with AA So disappointed with AA. They used to be excellent. Now it seems they are just lecherous con artists. Context: I've used them many times and they were fantastic. However, the past few times AA have been terrible. I brought a £180 battery from their breakdown recovery because the mechanic said it was a battery issue and then it wasn't and i still had the same non-start issue. After addressing this to them, they said they would check with the mechanic and get back to me and never heard again. This battery stopped working 2 months later and was found to be faulty and i had to get them out to replace it. The breakdown yesterday/today i was told it was an immobiliser issue, which it wasn't, since the immobiliser was off. When I addressed this with the customer service, I got asked if i was a "mechanic". I called today to ask them for the recovery which I paid monthly for and i was told "we told you to take it to a mechanic". However, since i was on a 24-hour shift i was unable to, so they told me they wouldn't come again. I asked for recovery which was included in my package and was told i would be charged £100 pounds for a 3-mile journey to my mechanic. I emphasised that this was included in my package and they said because the car hadn't been moved, I would be charged. I grew frustrated at this point and expressed my dissatisfaction with AA, I was called a "rude" customer and this repair would be closed and I would receive no help for what I paid for. This experience has left me extremely dissatisfied with AA and i will be leaving immediately.”

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Posted 2 years ago

“What's the point of recovery when you can't get through. A shambles.”

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Posted 2 years ago

“broke down in romford essex. AA answered phone after 14 mins. Track App did not work. Then sent me text saying rescue within 1 hour. Nothing. then sent another text 2 hour wait ( stuck on busy main road, fumes from traffic after 2 hours effecting breathing) i will shorten this account . Broke down at 5:30pm rescue at 10:30 hahahahahaha, waste of time / rescue …more like punishment. i gave a few stars as rescue guy really nice”

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Posted 3 years ago

“This company will make you wait,on your own, for hours and hours to be recovered by a lorry. God forbid you ever breakdown because you'll be left stranded. Terrible service.”

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Posted 3 years ago

The AA is rated 2.8 based on 2,043 reviews