During terrible weather, our car stalled and wouldn't restart. I called AA and was told due to demand it would be up to 2 days before they could attend and it would be better to call a local recovery company at my expense. I explained that I had an 84-year-old disabled passenger, and they agreed to put me on a next to attend that could take up to 8 hours, I agreed as we were stranded in a built-up area with no access to trains or buses. The patrol arrived after 6hrs, and without leaving his vehicle he told me he could not help me as I probably drove through a puddle that caused the engine to stop and the AA DIDN'T COVER THIS AND WON'T RECOVER MY VEHICLE. The patrol who was very unhelpful told me he was leaving without offering any assistance to me or my passengers. By chance, a police vehicle was in attendance at the time and the police had to ask the AA patrol to get the vehicle off the road and to a safe location, he was not happy with assisting. So the AA advert telling you that they cover all events is wrong!! I also discovered through this incident that by using the service you may see an increase in your premium when you renew. I have been a member for 39 years and used the service about 12 times in that period. I arranged a lift from my son a round trip of 60 miles to assist. We returned the next day and jump-started the vehicle. I contacted the AA complaints they investigated and agreed we were poorly treated and offered us £70. The service is not user-friendly and there is no loyalty to them. They are now driven by subscriptions and higher yearly premiums. Shop around there are better companies on the market!!!!