The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,972 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,972 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The AA attended a breakdown of my wife's electric car on a cold January day. The Wife, two kids aged 7 and 4 and elderly mother-in-law were in the car. The AA engineer turned up (late) then said he didn't know how to fix or move a broken-down electric car. He went on to tell my wife that she HAD to buy an overpriced Relay upgrade otherwise she would be stuck there indefinitely. He then gave her the office number and a reference to quote when ordering the upgrade (presumably so he got his commission) and left her at the roadside. My wife did not like being bullied like this, but the children were cold and hungry so she relented. I re-assured her that we would likely be able to reclaim the costs via a complaint. The relay call was attended by a different engineer who got the car moving within 60 seconds of arriving (it was just a discharged 12V battery) and was baffled at why the earlier engineer did not know how to fix it. According to him, ALL AA engineers are trained on starting electric vehicles. It seems that some of them are also trained on taking advantage of the vulnerable to earn commission on membership upgrades. When I raised a complaint to the head office, their conduct was justified on account of "small print" in the membership contract, effectively "doubling down" on the engineer's reprehensible behaviour. The message this sent to me is that this engineer's behaviour was not a one off, but rather mistreatment of Customers for financial gain is systemic at the AA - to the point where they actually write small print to enable and protect it. I urge anyone considering breakdown cover to avoid the AA like the plague and go with one of the many, many other options out there. Their well-known brand is not an assurance of quality but a screen they hide behind to exploit their Customers. They are the Vodafone of the Breakdown world. AVOID AVOID AVOID!!!”

Helpful Report

Posted 5 years ago

“Worst company i have ever used so far ! They lied and they are also very rude for no reason !”

Helpful Report

Posted 8 months ago

“Terrible service... most expensive and worst service I've ever received. Green Flag is the way... please trust me on this one”

Helpful Report

Posted 8 months ago

“Very Bad Service, They are here to make money. Don't trust on AA .”

Helpful Report

Posted 1 year ago

“Bad ...I've been with AA.for years £25..a month car broke down at ayre. Was heading home 4 mot ...because mot was up 2days ago they wanted to charge me £99..to puck my car up plus 4p ...per Mile another £240..on top ...so was stranded ..my car is still down there ..left me stranded ..so canceld my AA..after all those years as a customer..and can't remember the last time I called them out”

Helpful Report

Posted 2 years ago

“This company stole £342 from my business account without authorisation. I signed up to the AA breakdown in Jan 2022 for £120. On the 2nd of Jan 2023 I received an email stating that my policy would be auto-renewed at a cost of £342! that day. This was not something I had authorised. I checked that the payment had not gone out and stopped my card, I also checked that no standing order or direct debit was in place. I sent an email to the AA and told them that I did not want to auto renew and they emailed back and said that I have agreed to it by accepting the T&Cs. (I never accept auto renewals and had I been aware of this I would not have accepted it). I then received a second email with an offer to renew at £120, I refused on principle. I considered the matter delt with but on the 1st Feb £342 was taken from my account. I am still unsure about how this was taken as my card details had changed! I informed my banks fraud team and the amount was refunded, I am very concerned that this company is able to take money without current card details! Unauthorised direct debit?? I have no idea how it was done but if I were to take £342 I would be arrested, one rule for the big fish and another for the small fry!”

Helpful Report

Posted 2 years ago

“If I could give zero stars I would. Do not trust car dealer who is an AA affiliate, being an affiliate doesn't mean anything. There don't appear to be any standards associated with being an affiliate. I purchased a car which upon delivery was clearly faulty. I noticed it barely started and the heater didn't blow hot air within hours of it being delivered. The following day I requested to return the ca by text. The dealer didn't answer. I eventually managed to speak to the dealer 2 days later after phoning from a different number and he insisted that I had not right to return the car and that I had to take it to a mechanic for a report and that he would pay for it. I contacted the AA as he was an affiliate. I took it to a mechanic who not only found that a heating matrix was just hanging mid air, but also that some work identified in an MOT test had not been undertaken. Having emailed the report to the dealer, he came back days later requesting I send him a PDF copy of the report and when I did, multiple times he kept saying he hadn't received it. The AA became involved in "mediating" between us. However they aren't impartial at all. After three weeks the dealer collected the car, giving me no notice at all, and 4 weeks later the dealer still hasn't refunded me but is advertising my car online. According to the AA he has to wait to sell a vehicle before he pays me. But its clear he has purchased several cars to sell on within this time. According to the AA this is fine. The affiliate scheme is just a way for the AA to make money on the basis of dealers trading on their reputation, which means absolutely nothing when they will clearly accept anyone as an affiliate of theirs.”

Helpful Report

Posted 2 years ago

“Very very poor service.”

Helpful Report

Posted 2 years ago

“12.5 hours waiting for recovery. Continually given false ETAs Not much more to say. Unacceptable!”

Helpful Report

Posted 2 years ago

“Very poor customer service. Clearly the AA has no respect for loyal customers and a complete insult to our intelligence. As a regular customer i am charged £25 per month (with no breakdown claims) and a new customer pays £8 for the same cover. Not any more...”

Helpful Report

Posted 2 years ago

“As a carer I purchased an AA recovery policy and all ways felt confident that they would be able to provide a professional service if I was ever to break down with a vulnerable service user. Turns out this is not the case, after waiting three hours and reporting that I had a vulnerable person with me it sadly is not the case. The original time give changed several times before any recovery was attempted and the fact I mentioned twice in two separate calls this information was not logged or passed on, I now have serious concerns with using this service and am currently looking at other options. I have always viewed review sites with caution but based on my own experience I think the trust pilot rating to probably be correct.”

Helpful Report

Posted 2 years ago

“Try to AVOID this so-called Big company, it's only after your money with no service, we sought help and paid £109 for a small job of a car tyre change. I waited for 5 hours in chilling cold weather on M25. After 5hours and 3 calls with 10 mins waiting time. They sent someone called Mansfield garage. GUY came and taken my car to the nearest fuel station safe place but did not change the type, again waited for someone to come from AA but no one arrived. Ultimately, I have had to pay someone to do it. When the next day I called back to AA to cancel my membership they have not issued a full refund. This is how they treat you on EMERGENCY HELP. Please find someone reliable than AA HELP”

Helpful Report

Posted 4 years ago

“Very sad to say that I have just left the AA to join anther service after almost fifty years. I have just got fed up with the annual inflated renewal request. Especially when I have a very low annual mileage and have not had reason to call anyone out for several years.”

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Posted 5 years ago

“Complete Scam. Stay away. Been a loyal member for 4 years and the way I was treated over the phone was ridiculous.”

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Posted 6 months ago

“I had a really bad experience with this scam AA recovery company, I've been paying my policy each month so today my van got injector fault light on the dash and engine light came on so I decided don't keep driving and get recovered by AA cos it was worried I might damage the engine if I keep driving, when recovery guy came he asked me what happened with the vehicle and I explained to him that I was finishing my delivery so he got the idea that Its commercial van, so without even checking what's wrong with the vehicle he would wanna charge me straight £82 because the policy needed to be upgraded for commercial use. So ok I paid for that and my policy got upgraded over the phone, the guy just plugged the diagnostic and says nothing wrong with the injector and it must be only some sensor fault that needs replacing and you can safely drive the vehicle home, charge me that money and didn't even wanna tow my vehicle to home,. Company just made £82 from just plugging that diagnostics and got upgraded customer policy. Not very happy at all I will now cancel this shyt policy.”

Helpful Report

Posted 6 months ago

“Absolute joke. Waited 3 hours olin dangerous area off a main road. Had to cancel in the end and pay out of pocket as I received no update. Will never use them again.”

Helpful Report

Posted 7 months ago

“Absolutely terrible, my daughter was stuck on a hard shoulder on a dual carriage way, first was told half hour because she was in a dangerous situation, then told an hour, then another message to say would be there in 2 hours, on a dark night and vulnerable, in the end she had to drive the car with fully smashed windscreen as she was feeling so vulnerable, I would never recommend AA to anyone”

Helpful Report

Posted 8 months ago

“Broke down on A9 7.00 was told recovery would be at 9.20 --- NO RECOVERY PHONED TOLD 10.15 NO RECOVERY TOLD ANOTHER 45MINS STILL WAITING”

Helpful Report

Posted 9 months ago

“We waited from 10pm to 2.15am with a disabled child in car and a 2 year old girl then they couldn't recover us an we waited until about 6am an ended up making our own way home which was 81miles children was freezing an to top it of it was my disabled lads birthday never use AA”

Helpful Report

Posted 10 months ago

“I had comprehensive car cover with the AA. I trusted the name / brand and thought they would be a good insurer. I was very wrong. I had a non fault accident and they were absolutely awful. I had to chase them every step of the way. Everything was bad, the courtesy car, customer service and it took me over 5 hours of phone calls and dozens of emails to get sorted. I will never use them again.”

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Posted 1 year ago

The AA is rated 2.8 based on 1,972 reviews