Login
Start Free Trial Are you a business?? Click Here
Are you a business?
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request

The AA Reviews

2.9 Rating 1,765 Reviews
48 %
of reviewers recommend The AA
Company Reviews Questions Metrics
2.9
Based on 1,765 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Documents Delivered On-time
Greater than 53%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.8 out of 5
Avg Email Response Time
-1 hours
Cancellations & Refunds
Cancellation Process
Difficult
Read The AA Reviews
Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

Write Your review

Tell us how The AA made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
You will be contacted by email to verify your review.
By submitting your review you agree to the REVIEWS.io terms & conditions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
The AA 1 star review on 13th December 2023
Tom Houlton.
The AA 1 star review on 13th December 2023
Tom Houlton.
The AA 1 star review on 13th December 2023
Tom Houlton.
The AA 1 star review on 13th December 2023
Tom Houlton.
The AA 1 star review on 13th December 2023
Tom Houlton.
The AA 1 star review on 13th December 2023
Tom Houlton.
The AA 1 star review on 13th December 2023
Tom Houlton.
42
Anonymous
Anonymous  // 01/01/2019
Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Nicholas Farina
Verified Reviewer
“The AA attended a breakdown of my wife's electric car on a cold January day. The Wife, two kids aged 7 and 4 and elderly mother-in-law were in the car. The AA engineer turned up (late) then said he didn't know how to fix or move a broken-down electric car. He went on to tell my wife that she HAD to buy an overpriced Relay upgrade otherwise she would be stuck there indefinitely. He then gave her the office number and a reference to quote when ordering the upgrade (presumably so he got his commission) and left her at the roadside. My wife did not like being bullied like this, but the children were cold and hungry so she relented. I re-assured her that we would likely be able to reclaim the costs via a complaint. The relay call was attended by a different engineer who got the car moving within 60 seconds of arriving (it was just a discharged 12V battery) and was baffled at why the earlier engineer did not know how to fix it. According to him, ALL AA engineers are trained on starting electric vehicles. It seems that some of them are also trained on taking advantage of the vulnerable to earn commission on membership upgrades. When I raised a complaint to the head office, their conduct was justified on account of "small print" in the membership contract, effectively "doubling down" on the engineer's reprehensible behaviour. The message this sent to me is that this engineer's behaviour was not a one off, but rather mistreatment of Customers for financial gain is systemic at the AA - to the point where they actually write small print to enable and protect it. I urge anyone considering breakdown cover to avoid the AA like the plague and go with one of the many, many other options out there. Their well-known brand is not an assurance of quality but a screen they hide behind to exploit their Customers. They are the Vodafone of the Breakdown world. AVOID AVOID AVOID!!!”
Helpful Report
Posted 4 years ago
Gordon Graham
Verified Reviewer
“Bad ...I've been with AA.for years £25..a month car broke down at ayre. Was heading home 4 mot ...because mot was up 2days ago they wanted to charge me £99..to puck my car up plus 4p ...per Mile another £240..on top ...so was stranded ..my car is still down there ..left me stranded ..so canceld my AA..after all those years as a customer..and can't remember the last time I called them out”
Helpful Report
Posted 9 months ago
James Barker Grimshaw
Unverified Reviewer
“This company stole £342 from my business account without authorisation. I signed up to the AA breakdown in Jan 2022 for £120. On the 2nd of Jan 2023 I received an email stating that my policy would be auto-renewed at a cost of £342! that day. This was not something I had authorised. I checked that the payment had not gone out and stopped my card, I also checked that no standing order or direct debit was in place. I sent an email to the AA and told them that I did not want to auto renew and they emailed back and said that I have agreed to it by accepting the T&Cs. (I never accept auto renewals and had I been aware of this I would not have accepted it). I then received a second email with an offer to renew at £120, I refused on principle. I considered the matter delt with but on the 1st Feb £342 was taken from my account. I am still unsure about how this was taken as my card details had changed! I informed my banks fraud team and the amount was refunded, I am very concerned that this company is able to take money without current card details! Unauthorised direct debit?? I have no idea how it was done but if I were to take £342 I would be arrested, one rule for the big fish and another for the small fry!”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“If I could give zero stars I would. Do not trust car dealer who is an AA affiliate, being an affiliate doesn't mean anything. There don't appear to be any standards associated with being an affiliate. I purchased a car which upon delivery was clearly faulty. I noticed it barely started and the heater didn't blow hot air within hours of it being delivered. The following day I requested to return the ca by text. The dealer didn't answer. I eventually managed to speak to the dealer 2 days later after phoning from a different number and he insisted that I had not right to return the car and that I had to take it to a mechanic for a report and that he would pay for it. I contacted the AA as he was an affiliate. I took it to a mechanic who not only found that a heating matrix was just hanging mid air, but also that some work identified in an MOT test had not been undertaken. Having emailed the report to the dealer, he came back days later requesting I send him a PDF copy of the report and when I did, multiple times he kept saying he hadn't received it. The AA became involved in "mediating" between us. However they aren't impartial at all. After three weeks the dealer collected the car, giving me no notice at all, and 4 weeks later the dealer still hasn't refunded me but is advertising my car online. According to the AA he has to wait to sell a vehicle before he pays me. But its clear he has purchased several cars to sell on within this time. According to the AA this is fine. The affiliate scheme is just a way for the AA to make money on the basis of dealers trading on their reputation, which means absolutely nothing when they will clearly accept anyone as an affiliate of theirs.”
Helpful Report
Posted 1 year ago
Sally
Verified Reviewer
“Very very poor service.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“12.5 hours waiting for recovery. Continually given false ETAs Not much more to say. Unacceptable!”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Very poor customer service. Clearly the AA has no respect for loyal customers and a complete insult to our intelligence. As a regular customer i am charged £25 per month (with no breakdown claims) and a new customer pays £8 for the same cover. Not any more...”
Helpful Report
Posted 1 year ago
Dean
Verified Reviewer
“As a carer I purchased an AA recovery policy and all ways felt confident that they would be able to provide a professional service if I was ever to break down with a vulnerable service user. Turns out this is not the case, after waiting three hours and reporting that I had a vulnerable person with me it sadly is not the case. The original time give changed several times before any recovery was attempted and the fact I mentioned twice in two separate calls this information was not logged or passed on, I now have serious concerns with using this service and am currently looking at other options. I have always viewed review sites with caution but based on my own experience I think the trust pilot rating to probably be correct.”
Helpful Report
Posted 1 year ago
Ricky
Verified Reviewer
“Try to AVOID this so-called Big company, it's only after your money with no service, we sought help and paid £109 for a small job of a car tyre change. I waited for 5 hours in chilling cold weather on M25. After 5hours and 3 calls with 10 mins waiting time. They sent someone called Mansfield garage. GUY came and taken my car to the nearest fuel station safe place but did not change the type, again waited for someone to come from AA but no one arrived. Ultimately, I have had to pay someone to do it. When the next day I called back to AA to cancel my membership they have not issued a full refund. This is how they treat you on EMERGENCY HELP. Please find someone reliable than AA HELP”
Helpful Report
Posted 3 years ago
Andy
Verified Reviewer
“Very sad to say that I have just left the AA to join anther service after almost fifty years. I have just got fed up with the annual inflated renewal request. Especially when I have a very low annual mileage and have not had reason to call anyone out for several years.”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Very Bad Service, They are here to make money. Don't trust on AA .”
Helpful Report
Posted 1 month ago
Anonymous
Unverified Reviewer
“Jess was the name of the speaker, she was a very rude person who hung up on me and did not provide any options to my situation. She told me this is black and white with no sympathy nor leeway. She was dismissive in my asks and did not want to hear the reason why I’m calling. There is a thing called customer service and she failed miserable at embodying it. I hope AA will hire someone with more *basic consideration* instead of rudeness. Thank you.”
Helpful Report
Posted 3 months ago
Anonymous
Unverified Reviewer
“Drivers are brilliant. Customer service and business model is woeful. The Complete reliance on a shoddy app when you've broken down in the middle of nowhere is a dreadful idea. Particularly when there's limited or no internet service. What is so wrong with being able to pick up the phone and talking to someone? It's a stressful enough situation as it is and you just need to hear a reassuring voice. The organisation will charge existing customers premium rates once your introductory offer has expired so you need to keep your eye on that. So much for customer loyalty. Sorry but I'll be taking my money elsewhere until they've considerably upped their game. 12TOI.”
Helpful Report
Posted 4 months ago
Anonymous
Unverified Reviewer
“The recovery process from the breakdown point to the destination, which is a distance of 40 miles, should take approximately 3 hours, allowing for a 1-hour wait time, 1-hour transit, and 1-hour contingency. However, my experience with AA was terrible as they took 8 hours to recover my vehicle. The first leg, from the motorway to the nearest service, took 2 hours, which was okay, but I was disappointed that they could not locate my exact location by the SOS sign. The second leg from one service to another took 4 hours, which was unacceptable. The actual drive time was only 15 minutes, leaving just 30 minutes to reach the final destination. I cannot understand why they did not take me directly to my final destination. Moreover, the recovery driver started the engine without even examining the damage under the bonnet, which was complete incompetence. When I asked him to stop the engine immediately, he ignored me, showing no concern for causing further damage. The third leg, from the service to the final destination, took another 4 hours. The updates from AA were terrible as they promised to recover me within an hour, then 30 minutes, and then 15 minutes, but they failed to deliver on each promise. Every time I called, I received standard robotic excuses such as they were busy, and it was nobody's responsibility. AA blamed garages, and garages blamed AA, which was a perfect example of a flawed business model. If AA were held accountable for not keeping their promises and not recovering customers within a specified time frame, they would operate better. Unfortunately, whether they recover you in 2 hours or 12 hours, it does not bother them as they are more interested in earning money and ripping off the customer. In conclusion, AA is a low-cost service that does not put its customers' needs first and does not deliver on its promises.”
Helpful Report
Posted 5 months ago
Toby Stewart
Verified Reviewer
“Shocking! Broke down at Preston services, nobody came it cost us £400 to be recovered. I Couldn’t get through to them on the phone after they kept moving the wait time on the app. We filed a complaint and was given £30 compensation not even 10% of what we had spent. We were told to send our receipt for consideration and then continually ignored! Phoned up to cancel, explained why and they said no problem and cancelled it very unreliable service through and through. Happy to take your money every month but do not provide the service they claim to provide”
Helpful Report
Posted 6 months ago
Carla Hay
Verified Reviewer
“Poor call handling, passing me from department to department, not logging a call out when they said they would. Breaking down is stressful enough and they are supposed to reduce not increase stress. I must have wasted 1 hr on the phone to them. And what a pain in the back side having to listen to all their info messages over and over again, also each department way to quick to try and pass me on. Then with mobile networks not being so great you get cut off and have to listen to all that garbage again. I want to speak to a person not listen to stupid music and info message. How hard can it be. (This problem Couldn't be solved via the app).”
Helpful Report
Posted 8 months ago
Susana Goncalves
Unverified Reviewer
“Been paying for 3 years, first time I needed to use them and what a joke. First they send a mechanic who did more harm than good, trying to unlock the electric steering wheel, forcing it even....then called a mate to come and change the lock, quoting me the price!!! When I said I didn't want anyone to do the work, and request the tow to my garage, I was told at least a 4 hour wait but most likely next day. They kept sending texts to delay the ETA, and in the end I gave up and called a private recovery service to tow the car. Will be cancelling the policy fisrt thing in the morning.”
Helpful Report
Posted 9 months ago
Andrew Sawyer
Verified Reviewer
“Terrible service, waited almost 5 hours for a recovery, and no updates, I had to keep calling the call centre. Avoid this company.”
Helpful Report
Posted 9 months ago
Tim Jeffery
Unverified Reviewer
“What's the point of recovery when you can't get through. A shambles.”
Helpful Report
Posted 9 months ago
Kami
Verified Reviewer
“We broke in the middle of nowhere. Called the AA last night at 10:30pm they keep delaying our pick up, it is now 14.5 hours waiting and still have to wait another 2.5h... Staff making mistakes, truck made a mistake to find us, run out of time and had another job so they left us again waiting. This is ridiculous and we paid over £300... This is fraud. Absolute disaster. I DO MOT RECOMMEND THEIR SERVICES. Waste of money, time and energy...”
Helpful Report
Posted 9 months ago
The AA is rated 2.9 based on 1,765 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request