The AA Reviews

Name: The AA
Rating: 2.93

2.9 Rating 1,769 Reviews

48 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.9

Based on 1,769 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 13th December 2023

Tom Houlton.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had online chat with a customer service advisor called Cameron. I queried my very high renewal quote. He was very helpful and was able to offer me a revised quote which I was happy with.”

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Posted 1 year ago

“First year as a private individual after numerous years of driving under the protection of a company car umbrella. I was very pleased with the level of communication via the AA App, and the prompt attendance and subsequent service provided by the AA (40 minutes from start to finish). Richard was very understanding, thorough and totally professional in his approach from beginning to end, he's a credit to his profession and the AA. Wouldn't hesitate to recommend AA breakdown cover.”

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Posted 1 year ago

“I made a complaint about the AA earlier this year. I was all hot and angry at the time. Although everything I said at the time was correct, I should have waited until I calmed down before complaining. The AA were very good at dealing with my complaint and handled it quickly and professionally. Everyone has a bad day at the office and the AA are no different. My apologies to the AA for my very angry complaint. Thankyou Steve Wadsworth.”

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Posted 1 year ago

“I got with them home insurance. it was very cheap and quick”

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Posted 2 years ago

“simple, straightforward, no frills no problem!.”

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(Home Insurance) - Posted 2 years ago

“As per all others, data based”

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(Car Insurance) - Posted 2 years ago

“Go compare took AA off there list of car insurance ,so had to go direct to the AA ,I'm open to changing car insurance when it becomes due in December , providing you keep competitive.”

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(Home Insurance) - Posted 2 years ago

“I have had joint breakdown cover for with the AA for 17 years. The latest renewal was much higher than that offered to new customers. Customer services came close to matching it but not close enough! Obviously loyal customers are not important. Farewell AA and hello RAC who did match the offer!”

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Posted 2 years ago

“Thursday 22nd 2021 I broke down at Junction 33 on the M1 at 16.15 I rang the AA straight away. As where I broke down, I was prioritised to a 30 minute rescue. 3 WHOLE HOURS AFTER, I was still sat behind the barrier, in the baking sun and at this point well dehydrated. I received a call from AA asking where I am again because they (for some weird and bizarre reason) thought I was broken down at Junction 23 at Leicester. Luckily my friend (Shaun Baugh) who works for the AA started his shift at 17.30. He seen a post I put on Facebook about being stranded for 3 hours. He pulled some strings with his management and he came to recovery car at 19.00. He even brought me an ice cold bottle if water, to which I appreciated so much because dehydration was really taking over. Shaun took me straight to my door and arranged for a van driver to come and check my car over. Shaun went over and beyond to get to me and made sure I got home safely. If it wasn't for him, then my star rating for the AA would have been 1 star and that would have been generous.”

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Posted 2 years ago

“The AA came up on Go Compare as the lowest price car insurance. It was simple to purchase, there was the option to pay monthly, which was helpful to me, and it was simple to download my documents. I could also have chosen to receive my documents in the post . Overall I'm very pleased with the service but cannot comment on claims experience.”

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(Car Insurance) - Posted 2 years ago

“The policy was what I wanted and I’m pleased with the value”

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(Car Insurance) - Posted 2 years ago

“Seems good have not claimed”

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(Car Insurance) - Posted 2 years ago

“No real issues so yes it was fine!!!”

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(Car Insurance) - Posted 2 years ago

“Had no claims”

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(Car Insurance) - Posted 2 years ago

“Easy to complete.Had no dealing and no claims so far .All”

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(Car Insurance) - Posted 2 years ago

“Excellent customer service representative Mark one of the AA team mechanical engineer had done hard work”

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Posted 2 years ago

“Very nice staff to talk yo on the phone and very helpful .”

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(Car Insurance) - Posted 2 years ago

“I chose the AA as it was a good price, not the cheapest but good and a known reliable company. I renewed without hesitation because there was no massive increase in price”

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(Home Insurance) - Posted 2 years ago

“AA insurance seems to be good though i havent made a claim yet and im waiting to see what the renewal quote will be”

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(Car Insurance) - Posted 2 years ago

“1st class service”

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(Car Insurance) - Posted 2 years ago

The AA is rated 2.9 based on 1,769 reviews