Login

Start Free Trial Are you a business? Click Here

The AA Reviews

2.8 Rating 1,963 Reviews

45 %

of reviewers recommend The AA

Company Reviews

2.8

Based on 1,963 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Read The AA Reviews

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

Write Your review

Tell us how The AA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

media upload photo icon

media upload video icon

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The AA 1 star review on 20th June 2025

Tonyjackson3330ATgmailcom

The AA 1 star review on 19th March 2025

The AA 1 star review on 19th March 2025

The AA 1 star review on 22nd September 2024

The AA 1 star review on 22nd September 2024

The AA 1 star review on 17th September 2024

The AA 5 star review on 17th September 2024

54

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have my house insurance through them and it was the cheapest around . I was surprised that they were in house insurance. I have made no claim therefore cant comment further”

Helpful Report

(Home Insurance) - Posted 5 years ago

“Easy to use website and easy to view documents”

Helpful Report

(Car Insurance) - Posted 5 years ago

“I've always found the AA helpful when I've been in trouble”

Helpful Report

(Car Insurance) - Posted 5 years ago

“I was very disappointed when I moved home to learn I had to pay an admin fee to change my address.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Service is a little more expensive than others but lots of benefits if you have the card I save on meals out and car washes great service”

Helpful Report

(Car Insurance) - Posted 5 years ago

“The AA part was fine sadly they use a company called close brothers for finance and they are very poor in terms of service and will fine you extra at the drop of a hat. So what looks like a cheap deal will end up costing you more.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“xx”

Helpful Report

(Home Insurance) - Posted 5 years ago

“Good so far,the proof is at renewal date . !!!!!!!!!!”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Quick and easy to use cheep and money saving”

Helpful Report

(Car Insurance) - Posted 5 years ago

“I have been a generally satisfied customer for 32 years but over the last several years, despite a no claim record, I have had to query the increases in required premium and on each occasion a reduction has been offered e.g. £170 down to £125 with minimal quibble. This lack of recognition of loyalty is largely responsible for my lack of higher than "average" score for customer service.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“The premium was nearly half of what I had been paying, and covers everything I wanted. Delighted!”

Helpful Report

(Car Insurance) - Posted 5 years ago

“always good service”

Helpful Report

(Car Insurance) - Posted 5 years ago

“I was charged additional premium for an accident my wife had 3 years ago - she is an occasional driver with her own car and the claim was against her policy I am claim free for more than 10 years I was charged a monstrous additional premium for a mid year change of vehicle to a very similar car I have the impression that AA get you in on a cheap premium and then try to make up for the undercharging once they have you hooked”

Helpful Report

(Car Insurance) - Posted 5 years ago

“No claim made so far under this policy. Hopefully will not have to claim.”

Helpful Report

(Home Insurance) - Posted 5 years ago

“Never been put to test”

Helpful Report

(Home Insurance) - Posted 5 years ago

“A1 service”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Haggled for renewal costs,comparing to RAC (with no special joining discount) and got my cover upgraded for the same renewal fee.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“nice to have people who care about what they do”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Good,reliable,helpful.One of the cheapest in May 2018”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Obtaining and setting up good , don’t know how good they are, as I’ve not claimed , but all seems good at the moment”

Helpful Report

(Car Insurance) - Posted 6 years ago

«
1
2
...
3
4
5
6
7
»

The AA is rated 2.8 based on 1,963 reviews