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The AA Reviews

2.8 Rating 1,961 Reviews

45 %

of reviewers recommend The AA

Company Reviews

2.8

Based on 1,961 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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Email:

customer.solutions@theaa.com

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53

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have my house insurance through them and it was the cheapest around . I was surprised that they were in house insurance. I have made no claim therefore cant comment further”

Helpful Report

(Home Insurance) - Posted 5 years ago

“Easy to use website and easy to view documents”

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(Car Insurance) - Posted 5 years ago

“I've always found the AA helpful when I've been in trouble”

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(Car Insurance) - Posted 5 years ago

“I was very disappointed when I moved home to learn I had to pay an admin fee to change my address.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Service is a little more expensive than others but lots of benefits if you have the card I save on meals out and car washes great service”

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(Car Insurance) - Posted 5 years ago

“The AA part was fine sadly they use a company called close brothers for finance and they are very poor in terms of service and will fine you extra at the drop of a hat. So what looks like a cheap deal will end up costing you more.”

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(Car Insurance) - Posted 5 years ago

“xx”

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(Home Insurance) - Posted 5 years ago

“Good so far,the proof is at renewal date . !!!!!!!!!!”

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(Car Insurance) - Posted 5 years ago

“Quick and easy to use cheep and money saving”

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(Car Insurance) - Posted 5 years ago

“I have been a generally satisfied customer for 32 years but over the last several years, despite a no claim record, I have had to query the increases in required premium and on each occasion a reduction has been offered e.g. £170 down to £125 with minimal quibble. This lack of recognition of loyalty is largely responsible for my lack of higher than "average" score for customer service.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“The premium was nearly half of what I had been paying, and covers everything I wanted. Delighted!”

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(Car Insurance) - Posted 5 years ago

“always good service”

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(Car Insurance) - Posted 5 years ago

“I was charged additional premium for an accident my wife had 3 years ago - she is an occasional driver with her own car and the claim was against her policy I am claim free for more than 10 years I was charged a monstrous additional premium for a mid year change of vehicle to a very similar car I have the impression that AA get you in on a cheap premium and then try to make up for the undercharging once they have you hooked”

Helpful Report

(Car Insurance) - Posted 5 years ago

“No claim made so far under this policy. Hopefully will not have to claim.”

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(Home Insurance) - Posted 5 years ago

“Never been put to test”

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(Home Insurance) - Posted 5 years ago

“A1 service”

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(Car Insurance) - Posted 6 years ago

“Haggled for renewal costs,comparing to RAC (with no special joining discount) and got my cover upgraded for the same renewal fee.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“nice to have people who care about what they do”

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(Car Insurance) - Posted 6 years ago

“Good,reliable,helpful.One of the cheapest in May 2018”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Obtaining and setting up good , don’t know how good they are, as I’ve not claimed , but all seems good at the moment”

Helpful Report

(Car Insurance) - Posted 6 years ago

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The AA is rated 2.8 based on 1,961 reviews