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The AA Reviews

2.8 Rating 1,961 Reviews
45 %
of reviewers recommend The AA
2.8
Based on 1,961 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
Documents Delivered On-time
Greater than 35%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.7 out of 5
Avg Email Response Time
-1 hours
Cancellations & Refunds
Cancellation Process
Difficult
Read The AA Reviews
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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 17th September 2024
Anonymous
The AA 5 star review on 17th September 2024
Emily
The AA 5 star review on 20th July 2024
Anonymous
53
Anonymous
Anonymous  // 01/01/2019
I have my house insurance through them and it was the cheapest around . I was surprised that they were in house insurance. I have made no claim therefore cant comment further
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(Home Insurance) - Posted 5 years ago
Easy to use website and easy to view documents
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(Car Insurance) - Posted 5 years ago
I've always found the AA helpful when I've been in trouble
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(Car Insurance) - Posted 5 years ago
I was very disappointed when I moved home to learn I had to pay an admin fee to change my address.
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(Car Insurance) - Posted 5 years ago
Service is a little more expensive than others but lots of benefits if you have the card I save on meals out and car washes great service
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(Car Insurance) - Posted 5 years ago
The AA part was fine sadly they use a company called close brothers for finance and they are very poor in terms of service and will fine you extra at the drop of a hat. So what looks like a cheap deal will end up costing you more.
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(Car Insurance) - Posted 5 years ago
xx
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(Home Insurance) - Posted 5 years ago
Good so far,the proof is at renewal date . !!!!!!!!!!
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(Car Insurance) - Posted 5 years ago
Quick and easy to use cheep and money saving
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(Car Insurance) - Posted 5 years ago
I have been a generally satisfied customer for 32 years but over the last several years, despite a no claim record, I have had to query the increases in required premium and on each occasion a reduction has been offered e.g. £170 down to £125 with minimal quibble. This lack of recognition of loyalty is largely responsible for my lack of higher than "average" score for customer service.
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(Car Insurance) - Posted 5 years ago
The premium was nearly half of what I had been paying, and covers everything I wanted. Delighted!
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(Car Insurance) - Posted 5 years ago
always good service
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(Car Insurance) - Posted 5 years ago
I was charged additional premium for an accident my wife had 3 years ago - she is an occasional driver with her own car and the claim was against her policy I am claim free for more than 10 years I was charged a monstrous additional premium for a mid year change of vehicle to a very similar car I have the impression that AA get you in on a cheap premium and then try to make up for the undercharging once they have you hooked
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(Car Insurance) - Posted 5 years ago
No claim made so far under this policy. Hopefully will not have to claim.
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(Home Insurance) - Posted 5 years ago
Never been put to test
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(Home Insurance) - Posted 5 years ago
A1 service
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(Car Insurance) - Posted 6 years ago
Haggled for renewal costs,comparing to RAC (with no special joining discount) and got my cover upgraded for the same renewal fee.
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(Car Insurance) - Posted 6 years ago
nice to have people who care about what they do
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(Car Insurance) - Posted 6 years ago
Good,reliable,helpful.One of the cheapest in May 2018
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(Car Insurance) - Posted 6 years ago
Obtaining and setting up good , don’t know how good they are, as I’ve not claimed , but all seems good at the moment
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(Car Insurance) - Posted 6 years ago
The AA is rated 2.8 based on 1,961 reviews