The AA Reviews

Name: The AA
Rating: 2.78

2.8 Rating 2,039 Reviews

44 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 2,039 reviews

Customer Service
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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have no cause to make a claim so far, so I have no idea what their claim service would be like. Setting up was quite easy, (then it would be )”

Helpful Report

(Home Insurance) - Posted 8 years ago

“No problems although luckily I've never had to make a claim so far with the AA.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“They are exactly the same as everyone else. They lure you in with a competitive quote then after the first year it shoots up. You shop around and tell them you have a better quote for the same cover. They then cut their quote to try and keep your business. No! is the answer, you should have given me that quote in the first place. Don't worry though, my new company did the same the next year. Back you go to the original company 'til next year. They should all give you the cheapest quote in the first instance, not try it on.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Needed to change policy part way through and needed to have two cars insured for a short time. Operator gave excellent and informative advice and made the process so easy and went out of way to give advice and work around issues we had. Excellent service.”

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(Car Insurance) - Posted 8 years ago

“The person i talked to was very good at answering my questions. The quote was the best out of 5.”

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(Car Insurance) - Posted 8 years ago

“Excellent product competively priced good support and service.”

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(Home Insurance) - Posted 8 years ago

“When I wanted to get in touch with them on the phone i had to wait at least 3 quarters of an hour before someone answered the phone.”

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(Car Insurance) - Posted 8 years ago

“Don't know what happened to me but it seems to me that I don't have to claim for any claim”

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(Home Insurance) - Posted 8 years ago

“A very good satisfactory service.”

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(Home Insurance) - Posted 8 years ago

“My only complaint is that if I allow them to automatically renew the policy, they always try to lob another £60-70 on to the premium. I simply do a go-compare search and purchase the policy at the premium offered, which is around £80 per annum. An auto renewal costs around £150.”

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(Motorbike Insurance) - Posted 8 years ago

“Had to use AA once luckily and they were excellent and prompt”

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(Car Insurance) - Posted 8 years ago

“A good service but not happy with the AA hike the price (by a very large percentage) when the policy is up for renewal and then find a way to reduce it when I take the trouble to question the reason”

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(Car Insurance) - Posted 8 years ago

“I found them very easy to deal with and customer friendly. Ask me again when my renewal comes through and I may have a different opinion about it!”

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(Car Insurance) - Posted 8 years ago

“You don't know if the insurance is any good unless you have to claim. Thankfully up to now I haven't had to. What surprised me when I was looking for car insurance was that the AA offered a competitive price. Usually I could easily beat their quote. I was really surprised at the price they offered. I suppose I will have to change next year though. No doubt they will put the price up.”

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(Car Insurance) - Posted 8 years ago

“Very adequate”

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(Home Insurance) - Posted 8 years ago

“In place but not tried and tested yet”

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(Car Insurance) - Posted 8 years ago

“AA pet insurance came up much cheaper than my previous provider of 4 years. The policy covered everything I already had on my gold policy. The documents are downloadable . I have never made a claim so can't comment on that .”

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(Pet Insurance) - Posted 8 years ago

“Good”

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(Car Insurance) - Posted 8 years ago

“Value for money”

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(Home Insurance) - Posted 9 years ago

“It is a while since I took out this insurance but seem to remember that everything went smoothly.”

Helpful Report

(Car Insurance) - Posted 9 years ago

The AA is rated 2.8 based on 2,039 reviews