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The AA Reviews

2.8 Rating 1,963 Reviews

45 %

of reviewers recommend The AA

Company Reviews

2.8

Based on 1,963 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 20th June 2025

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54

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very easy to access and use no problems at all”

Helpful Report

(Car Insurance) - Posted 8 years ago

“They automatically provide AA roadside assistance. However they will automatically renew this if you don't cancel just before they take your money.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Quite happy with the product regarding the 2 insurance policies but very unhappy with the AA rescue policy. I think the way they treat their customers when we break down is really bad, I will review the renewal for the both insurance policies but will look for a better rescue service.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Na”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Pleasant and helpful, attempted to meet all my needs”

Helpful Report

(Home Insurance) - Posted 9 years ago

“1000”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Easy to use”

Helpful Report

(Home Insurance) - Posted 9 years ago

“after sales service on the phone is poor to respond”

Helpful Report

(Car Insurance) - Posted 9 years ago

“First time buying on line, so easy and saved money thank you AA”

Helpful Report

(Car Insurance) - Posted 9 years ago

“The policy I bought was reasonably priced,plus I changed my car in June and the change was very quick and there wass no extra charge”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Yes found it very simple and stress free”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Very happy after buying found I was also covered with breakdown cover, I would definately recommend”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Satisfied with the provider and service I received.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Vert Straightforward”

Helpful Report

(Car Insurance) - Posted 9 years ago

“AA was chosen because it gave me all I wanted including the premium”

Helpful Report

(Car Insurance) - Posted 9 years ago

“It was all very easy to buy policy. I think it's hard to give a proper review as I have not had to make a claim. This is when you really find out how good your choice of insurer was.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“no further comment”

Helpful Report

(Home Insurance) - Posted 9 years ago

“I was very pleased with the service I received.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“very good service”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Great price when I first took out insurabce,but put the price up when it came to renewal evan though I had not made any claims.”

Helpful Report

(Car Insurance) - Posted 9 years ago

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The AA is rated 2.8 based on 1,963 reviews