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The AA Reviews

2.8 Rating 1,963 Reviews
45 %
of reviewers recommend The AA
2.8
Based on 1,963 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
Documents Delivered On-time
Greater than 35%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.7 out of 5
Avg Email Response Time
-1 hours
Cancellations & Refunds
Cancellation Process
Difficult
Read The AA Reviews
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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 20th June 2025
Tonyjackson3330ATgmailcom
The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 17th September 2024
Anonymous
The AA 5 star review on 17th September 2024
Emily
54
Anonymous
Anonymous  // 01/01/2019
very easy to access and use no problems at all
Helpful Report
(Car Insurance) - Posted 8 years ago
They automatically provide AA roadside assistance. However they will automatically renew this if you don't cancel just before they take your money.
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(Car Insurance) - Posted 9 years ago
Quite happy with the product regarding the 2 insurance policies but very unhappy with the AA rescue policy. I think the way they treat their customers when we break down is really bad, I will review the renewal for the both insurance policies but will look for a better rescue service.
Helpful Report
(Car Insurance) - Posted 9 years ago
Na
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(Car Insurance) - Posted 9 years ago
Pleasant and helpful, attempted to meet all my needs
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(Home Insurance) - Posted 9 years ago
1000
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(Car Insurance) - Posted 9 years ago
Easy to use
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(Home Insurance) - Posted 9 years ago
after sales service on the phone is poor to respond
Helpful Report
(Car Insurance) - Posted 9 years ago
First time buying on line, so easy and saved money thank you AA
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(Car Insurance) - Posted 9 years ago
The policy I bought was reasonably priced,plus I changed my car in June and the change was very quick and there wass no extra charge
Helpful Report
(Car Insurance) - Posted 9 years ago
Yes found it very simple and stress free
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(Car Insurance) - Posted 9 years ago
Very happy after buying found I was also covered with breakdown cover, I would definately recommend
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(Car Insurance) - Posted 9 years ago
Satisfied with the provider and service I received.
Helpful Report
(Car Insurance) - Posted 9 years ago
Vert Straightforward
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(Car Insurance) - Posted 9 years ago
AA was chosen because it gave me all I wanted including the premium
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(Car Insurance) - Posted 9 years ago
It was all very easy to buy policy. I think it's hard to give a proper review as I have not had to make a claim. This is when you really find out how good your choice of insurer was.
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(Car Insurance) - Posted 9 years ago
no further comment
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(Home Insurance) - Posted 9 years ago
I was very pleased with the service I received.
Helpful Report
(Car Insurance) - Posted 9 years ago
very good service
Helpful Report
(Car Insurance) - Posted 9 years ago
Great price when I first took out insurabce,but put the price up when it came to renewal evan though I had not made any claims.
Helpful Report
(Car Insurance) - Posted 9 years ago
The AA is rated 2.8 based on 1,963 reviews