The AA Reviews

"\u2b50 \u201cIt\u2019s OK when you\u2019re with the AA\u201d \u2026 apparently \ud83d\ude02\r\n\r\nUnfortunately, our experience has been more like:\r\n\r\nBreak down in Scotland \u2705\r\nAA arranges the recovery \u2705\r\nVan collected with bonnet\/badge intact \u2705\r\nVan eventually arrives home damaged \u2705\r\nBonnet bent \u2705\r\nBadge removed and left INSIDE the van \u2705\r\nPhotos from earlier in the recovery show it intact \u2705\r\nAsk who actually transported the van \u2753\r\nWait weeks for that information \u23f3\r\nAsk for the recovery photos \ud83d\udcf8\r\nStill trying to obtain everything needed \ud83e\udd37\u200d\u2640\ufe0f\r\nAsk AA to accept liability so the van can be properly inspected \ud83d\udd27\r\nGo round in circles \ud83d\udd04\r\nSend evidence \ud83d\udce7\r\nSend more evidence \ud83d\udce7\r\nExplain it again \ud83d\udce7\r\nComplain \ud83d\udce7\r\nEscalate complaint \ud83d\udce7\r\nContinue accumulating costs while the work van is unusable \ud83d\udcb8\r\nAA: \u201cPlease provide more evidence.\u201d \ud83e\udee0\r\n\r\nThe particularly frustrating part is being expected to investigate exactly when and where the damage happened while the AA arranged the recovery and holds information about the companies involved.\r\n\r\nWe have photographs from an earlier stage of the recovery showing the bonnet and badge intact. By the time the van was delivered home, the bonnet was damaged and the badge had somehow made its way from the OUTSIDE of the van to the INSIDE of it.\r\n\r\nUnless badges have recently developed legs, I\u2019d say something happened during that journey. \ud83d\ude02\r\n\r\nWe\u2019ve repeatedly tried to resolve this properly. We\u2019re not asking for anything ridiculous \u2014 we want the relevant recovery information\/evidence, the damage investigated properly, liability dealt with, and the van inspected so we can finally get on with repairing it.\r\n\r\nInstead, weeks later, we seem to have entered an administrative escape room where every answer unlocks another request for information. \ud83d\udd10\ud83d\udce7\r\n\r\nThe irony of repeatedly seeing the slogan \u201cIt\u2019s OK when you\u2019re with the AA\u201d throughout this experience has genuinely become one of my favourite parts.\r\n\r\nAt this point, I\u2019d just quite like our van sorted.\r\n\r\n\u2b50 I\u2019ll happily update this review if the AA actually resolves the situation."

"\u2b50 \u201cIt\u2019s OK when you\u2019re with the AA\u201d \u2026 apparently \ud83d\ude02\r\n\r\nUnfortunately, our experience has been more like:\r\n\r\nBreak down in Scotland \u2705\r\nAA arranges the recovery \u2705\r\nVan collected with bonnet\/badge intact \u2705\r\nVan eventually arrives home damaged \u2705\r\nBonnet bent \u2705\r\nBadge removed and left INSIDE the van \u2705\r\nPhotos from earlier in the recovery show it intact \u2705\r\nAsk who actually transported the van \u2753\r\nWait weeks for that information \u23f3\r\nAsk for the recovery photos \ud83d\udcf8\r\nStill trying to obtain everything needed \ud83e\udd37\u200d\u2640\ufe0f\r\nAsk AA to accept liability so the van can be properly inspected \ud83d\udd27\r\nGo round in circles \ud83d\udd04\r\nSend evidence \ud83d\udce7\r\nSend more evidence \ud83d\udce7\r\nExplain it again \ud83d\udce7\r\nComplain \ud83d\udce7\r\nEscalate complaint \ud83d\udce7\r\nContinue accumulating costs while the work van is unusable \ud83d\udcb8\r\nAA: \u201cPlease provide more evidence.\u201d \ud83e\udee0\r\n\r\nThe particularly frustrating part is being expected to investigate exactly when and where the damage happened while the AA arranged the recovery and holds information about the companies involved.\r\n\r\nWe have photographs from an earlier stage of the recovery showing the bonnet and badge intact. By the time the van was delivered home, the bonnet was damaged and the badge had somehow made its way from the OUTSIDE of the van to the INSIDE of it.\r\n\r\nUnless badges have recently developed legs, I\u2019d say something happened during that journey. \ud83d\ude02\r\n\r\nWe\u2019ve repeatedly tried to resolve this properly. We\u2019re not asking for anything ridiculous \u2014 we want the relevant recovery information\/evidence, the damage investigated properly, liability dealt with, and the van inspected so we can finally get on with repairing it.\r\n\r\nInstead, weeks later, we seem to have entered an administrative escape room where every answer unlocks another request for information. \ud83d\udd10\ud83d\udce7\r\n\r\nThe irony of repeatedly seeing the slogan \u201cIt\u2019s OK when you\u2019re with the AA\u201d throughout this experience has genuinely become one of my favourite parts.\r\n\r\nAt this point, I\u2019d just quite like our van sorted.\r\n\r\n\u2b50 I\u2019ll happily update this review if the AA actually resolves the situation."

"\u2b50 \u201cIt\u2019s OK when you\u2019re with the AA\u201d \u2026 apparently \ud83d\ude02\r\n\r\nUnfortunately, our experience has been more like:\r\n\r\nBreak down in Scotland \u2705\r\nAA arranges the recovery \u2705\r\nVan collected with bonnet\/badge intact \u2705\r\nVan eventually arrives home damaged \u2705\r\nBonnet bent \u2705\r\nBadge removed and left INSIDE the van \u2705\r\nPhotos from earlier in the recovery show it intact \u2705\r\nAsk who actually transported the van \u2753\r\nWait weeks for that information \u23f3\r\nAsk for the recovery photos \ud83d\udcf8\r\nStill trying to obtain everything needed \ud83e\udd37\u200d\u2640\ufe0f\r\nAsk AA to accept liability so the van can be properly inspected \ud83d\udd27\r\nGo round in circles \ud83d\udd04\r\nSend evidence \ud83d\udce7\r\nSend more evidence \ud83d\udce7\r\nExplain it again \ud83d\udce7\r\nComplain \ud83d\udce7\r\nEscalate complaint \ud83d\udce7\r\nContinue accumulating costs while the work van is unusable \ud83d\udcb8\r\nAA: \u201cPlease provide more evidence.\u201d \ud83e\udee0\r\n\r\nThe particularly frustrating part is being expected to investigate exactly when and where the damage happened while the AA arranged the recovery and holds information about the companies involved.\r\n\r\nWe have photographs from an earlier stage of the recovery showing the bonnet and badge intact. By the time the van was delivered home, the bonnet was damaged and the badge had somehow made its way from the OUTSIDE of the van to the INSIDE of it.\r\n\r\nUnless badges have recently developed legs, I\u2019d say something happened during that journey. \ud83d\ude02\r\n\r\nWe\u2019ve repeatedly tried to resolve this properly. We\u2019re not asking for anything ridiculous \u2014 we want the relevant recovery information\/evidence, the damage investigated properly, liability dealt with, and the van inspected so we can finally get on with repairing it.\r\n\r\nInstead, weeks later, we seem to have entered an administrative escape room where every answer unlocks another request for information. \ud83d\udd10\ud83d\udce7\r\n\r\nThe irony of repeatedly seeing the slogan \u201cIt\u2019s OK when you\u2019re with the AA\u201d throughout this experience has genuinely become one of my favourite parts.\r\n\r\nAt this point, I\u2019d just quite like our van sorted.\r\n\r\n\u2b50 I\u2019ll happily update this review if the AA actually resolves the situation."

"\u2b50 \u201cIt\u2019s OK when you\u2019re with the AA\u201d \u2026 apparently \ud83d\ude02\r\n\r\nUnfortunately, our experience has been more like:\r\n\r\nBreak down in Scotland \u2705\r\nAA arranges the recovery \u2705\r\nVan collected with bonnet\/badge intact \u2705\r\nVan eventually arrives home damaged \u2705\r\nBonnet bent \u2705\r\nBadge removed and left INSIDE the van \u2705\r\nPhotos from earlier in the recovery show it intact \u2705\r\nAsk who actually transported the van \u2753\r\nWait weeks for that information \u23f3\r\nAsk for the recovery photos \ud83d\udcf8\r\nStill trying to obtain everything needed \ud83e\udd37\u200d\u2640\ufe0f\r\nAsk AA to accept liability so the van can be properly inspected \ud83d\udd27\r\nGo round in circles \ud83d\udd04\r\nSend evidence \ud83d\udce7\r\nSend more evidence \ud83d\udce7\r\nExplain it again \ud83d\udce7\r\nComplain \ud83d\udce7\r\nEscalate complaint \ud83d\udce7\r\nContinue accumulating costs while the work van is unusable \ud83d\udcb8\r\nAA: \u201cPlease provide more evidence.\u201d \ud83e\udee0\r\n\r\nThe particularly frustrating part is being expected to investigate exactly when and where the damage happened while the AA arranged the recovery and holds information about the companies involved.\r\n\r\nWe have photographs from an earlier stage of the recovery showing the bonnet and badge intact. By the time the van was delivered home, the bonnet was damaged and the badge had somehow made its way from the OUTSIDE of the van to the INSIDE of it.\r\n\r\nUnless badges have recently developed legs, I\u2019d say something happened during that journey. \ud83d\ude02\r\n\r\nWe\u2019ve repeatedly tried to resolve this properly. We\u2019re not asking for anything ridiculous \u2014 we want the relevant recovery information\/evidence, the damage investigated properly, liability dealt with, and the van inspected so we can finally get on with repairing it.\r\n\r\nInstead, weeks later, we seem to have entered an administrative escape room where every answer unlocks another request for information. \ud83d\udd10\ud83d\udce7\r\n\r\nThe irony of repeatedly seeing the slogan \u201cIt\u2019s OK when you\u2019re with the AA\u201d throughout this experience has genuinely become one of my favourite parts.\r\n\r\nAt this point, I\u2019d just quite like our van sorted.\r\n\r\n\u2b50 I\u2019ll happily update this review if the AA actually resolves the situation."

"\u2b50 \u201cIt\u2019s OK when you\u2019re with the AA\u201d \u2026 apparently \ud83d\ude02\r\n\r\nUnfortunately, our experience has been more like:\r\n\r\nBreak down in Scotland \u2705\r\nAA arranges the recovery \u2705\r\nVan collected with bonnet\/badge intact \u2705\r\nVan eventually arrives home damaged \u2705\r\nBonnet bent \u2705\r\nBadge removed and left INSIDE the van \u2705\r\nPhotos from earlier in the recovery show it intact \u2705\r\nAsk who actually transported the van \u2753\r\nWait weeks for that information \u23f3\r\nAsk for the recovery photos \ud83d\udcf8\r\nStill trying to obtain everything needed \ud83e\udd37\u200d\u2640\ufe0f\r\nAsk AA to accept liability so the van can be properly inspected \ud83d\udd27\r\nGo round in circles \ud83d\udd04\r\nSend evidence \ud83d\udce7\r\nSend more evidence \ud83d\udce7\r\nExplain it again \ud83d\udce7\r\nComplain \ud83d\udce7\r\nEscalate complaint \ud83d\udce7\r\nContinue accumulating costs while the work van is unusable \ud83d\udcb8\r\nAA: \u201cPlease provide more evidence.\u201d \ud83e\udee0\r\n\r\nThe particularly frustrating part is being expected to investigate exactly when and where the damage happened while the AA arranged the recovery and holds information about the companies involved.\r\n\r\nWe have photographs from an earlier stage of the recovery showing the bonnet and badge intact. By the time the van was delivered home, the bonnet was damaged and the badge had somehow made its way from the OUTSIDE of the van to the INSIDE of it.\r\n\r\nUnless badges have recently developed legs, I\u2019d say something happened during that journey. \ud83d\ude02\r\n\r\nWe\u2019ve repeatedly tried to resolve this properly. We\u2019re not asking for anything ridiculous \u2014 we want the relevant recovery information\/evidence, the damage investigated properly, liability dealt with, and the van inspected so we can finally get on with repairing it.\r\n\r\nInstead, weeks later, we seem to have entered an administrative escape room where every answer unlocks another request for information. \ud83d\udd10\ud83d\udce7\r\n\r\nThe irony of repeatedly seeing the slogan \u201cIt\u2019s OK when you\u2019re with the AA\u201d throughout this experience has genuinely become one of my favourite parts.\r\n\r\nAt this point, I\u2019d just quite like our van sorted.\r\n\r\n\u2b50 I\u2019ll happily update this review if the AA actually resolves the situation."

"\u2b50 \u201cIt\u2019s OK when you\u2019re with the AA\u201d \u2026 apparently \ud83d\ude02\r\n\r\nUnfortunately, our experience has been more like:\r\n\r\nBreak down in Scotland \u2705\r\nAA arranges the recovery \u2705\r\nVan collected with bonnet\/badge intact \u2705\r\nVan eventually arrives home damaged \u2705\r\nBonnet bent \u2705\r\nBadge removed and left INSIDE the van \u2705\r\nPhotos from earlier in the recovery show it intact \u2705\r\nAsk who actually transported the van \u2753\r\nWait weeks for that information \u23f3\r\nAsk for the recovery photos \ud83d\udcf8\r\nStill trying to obtain everything needed \ud83e\udd37\u200d\u2640\ufe0f\r\nAsk AA to accept liability so the van can be properly inspected \ud83d\udd27\r\nGo round in circles \ud83d\udd04\r\nSend evidence \ud83d\udce7\r\nSend more evidence \ud83d\udce7\r\nExplain it again \ud83d\udce7\r\nComplain \ud83d\udce7\r\nEscalate complaint \ud83d\udce7\r\nContinue accumulating costs while the work van is unusable \ud83d\udcb8\r\nAA: \u201cPlease provide more evidence.\u201d \ud83e\udee0\r\n\r\nThe particularly frustrating part is being expected to investigate exactly when and where the damage happened while the AA arranged the recovery and holds information about the companies involved.\r\n\r\nWe have photographs from an earlier stage of the recovery showing the bonnet and badge intact. By the time the van was delivered home, the bonnet was damaged and the badge had somehow made its way from the OUTSIDE of the van to the INSIDE of it.\r\n\r\nUnless badges have recently developed legs, I\u2019d say something happened during that journey. \ud83d\ude02\r\n\r\nWe\u2019ve repeatedly tried to resolve this properly. We\u2019re not asking for anything ridiculous \u2014 we want the relevant recovery information\/evidence, the damage investigated properly, liability dealt with, and the van inspected so we can finally get on with repairing it.\r\n\r\nInstead, weeks later, we seem to have entered an administrative escape room where every answer unlocks another request for information. \ud83d\udd10\ud83d\udce7\r\n\r\nThe irony of repeatedly seeing the slogan \u201cIt\u2019s OK when you\u2019re with the AA\u201d throughout this experience has genuinely become one of my favourite parts.\r\n\r\nAt this point, I\u2019d just quite like our van sorted.\r\n\r\n\u2b50 I\u2019ll happily update this review if the AA actually resolves the situation."

"I experienced repeated delays and minimal assistance, which left me uncertain about what to do next. Once IGRINC.org got involved, they acted promptly, communicated clearly, and brought the matter to a successful resolution."