Login
Start Free Trial Are you a business? Click Here

The AA Reviews

2.8 Rating 1,963 Reviews
45 %
of reviewers recommend The AA
2.8
Based on 1,963 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
Documents Delivered On-time
Greater than 35%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.7 out of 5
Avg Email Response Time
-1 hours
Cancellations & Refunds
Cancellation Process
Difficult
Read The AA Reviews
Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

Write Your review

The AA 1 star review on 20th June 2025
Tonyjackson3330ATgmailcom
The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 17th September 2024
Anonymous
The AA 5 star review on 17th September 2024
Emily
54
Anonymous
Anonymous  // 01/01/2019
found them very helpful when purchasing but have since stopped driving so no long require insurance
Helpful Report
(Car Insurance) - Posted 6 years ago
Too little experience to say anything more.
Helpful Report
(Car Insurance) - Posted 6 years ago
I had to update my car after four months into the policy, disappointed with the revised premium and the amount of refund offered if I cancelled the remaining eight months (all I am sure covered in the small print) however it still left a bitter taste
Helpful Report
(Car Insurance) - Posted 6 years ago
Very easy to deal with
Helpful Report
(Car Insurance) - Posted 6 years ago
Very good service and pleasant experience
Helpful Report
(Home Insurance) - Posted 6 years ago
any probs delt with plain english speaking persons.can negotiate a better price by phone and speaking to a sales advisor no prob
Helpful Report
(Car Insurance) - Posted 6 years ago
We want to wait quite longtime for Custermor service.
Helpful Report
(Car Insurance) - Posted 6 years ago
i am using the aa for probably one year only as there breakdown cover was a good price(on offer) however as it increases after 12 months I am unlikely to renew and will look elsewhere as I normally do
Helpful Report
(Car Insurance) - Posted 6 years ago
no complaints so far but then I have had to make no claims
Helpful Report
(Car Insurance) - Posted 6 years ago
Very good value
Helpful Report
(Car Insurance) - Posted 6 years ago
I haven't made a claim. The one disappointment with this policy is that (only) when I came to pay it added an automatic renewal clause, which means that I will need to make sure I cancel it if I decide not to renew.
Helpful Report
(Car Insurance) - Posted 6 years ago
we find the service very expensive for the amount we need to use them there should be a loyalty discount if we don't need to use there service
Helpful Report
(Car Insurance) - Posted 6 years ago
we find the service very expensive for the amount we need to use them there should be a loyalty discount if we don't need to use there service
Helpful Report
(Car Insurance) - Posted 6 years ago
Great discount scheme as part of being an AA member. I use it at my local restaurant and have saved 20% on my bills.
Helpful Report
(Car Insurance) - Posted 6 years ago
Quite happy with AA.
Helpful Report
(Car Insurance) - Posted 6 years ago
Very helpfull on the phone thank you,
Helpful Report
(Car Insurance) - Posted 6 years ago
I feel they need to be more competitive when renewing their quotes for loyal customers as like myself they will shop around for cheaper quotes
Helpful Report
(Car Insurance) - Posted 7 years ago
Not good I’m afraid. Had small claim for damage to front of my vehicle. I was told that the AA have no garages in my area, Staffordshire! They asked me to find my own repairer. I chose my AUDI garage since they have all the parts and can repair the safety system if it neededdoing. Fixed a date with AUDI garage and they said they won’t deal with the AA as they have many unpaid bills.
Helpful Report
(Car Insurance) - Posted 7 years ago
I have no cause to make a claim so far, so I have no idea what their claim service would be like. Setting up was quite easy, (then it would be )
Helpful Report
(Home Insurance) - Posted 7 years ago
No problems although luckily I've never had to make a claim so far with the AA.
Helpful Report
(Car Insurance) - Posted 7 years ago
The AA is rated 2.8 based on 1,963 reviews