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The AA Reviews

2.8 Rating 1,961 Reviews

45 %

of reviewers recommend The AA

Company Reviews

2.8

Based on 1,961 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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03300 531 100

Email:

customer.solutions@theaa.com

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53

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“found them very helpful when purchasing but have since stopped driving so no long require insurance”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Too little experience to say anything more.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“I had to update my car after four months into the policy, disappointed with the revised premium and the amount of refund offered if I cancelled the remaining eight months (all I am sure covered in the small print) however it still left a bitter taste”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Very easy to deal with”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Very good service and pleasant experience”

Helpful Report

(Home Insurance) - Posted 6 years ago

“any probs delt with plain english speaking persons.can negotiate a better price by phone and speaking to a sales advisor no prob”

Helpful Report

(Car Insurance) - Posted 6 years ago

“We want to wait quite longtime for Custermor service.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“i am using the aa for probably one year only as there breakdown cover was a good price(on offer) however as it increases after 12 months I am unlikely to renew and will look elsewhere as I normally do”

Helpful Report

(Car Insurance) - Posted 6 years ago

“no complaints so far but then I have had to make no claims”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Very good value”

Helpful Report

(Car Insurance) - Posted 6 years ago

“I haven't made a claim. The one disappointment with this policy is that (only) when I came to pay it added an automatic renewal clause, which means that I will need to make sure I cancel it if I decide not to renew.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“we find the service very expensive for the amount we need to use them there should be a loyalty discount if we don't need to use there service”

Helpful Report

(Car Insurance) - Posted 6 years ago

“we find the service very expensive for the amount we need to use them there should be a loyalty discount if we don't need to use there service”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Great discount scheme as part of being an AA member. I use it at my local restaurant and have saved 20% on my bills.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Quite happy with AA.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Very helpfull on the phone thank you,”

Helpful Report

(Car Insurance) - Posted 6 years ago

“I feel they need to be more competitive when renewing their quotes for loyal customers as like myself they will shop around for cheaper quotes”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Not good I’m afraid. Had small claim for damage to front of my vehicle. I was told that the AA have no garages in my area, Staffordshire! They asked me to find my own repairer. I chose my AUDI garage since they have all the parts and can repair the safety system if it neededdoing. Fixed a date with AUDI garage and they said they won’t deal with the AA as they have many unpaid bills.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I have no cause to make a claim so far, so I have no idea what their claim service would be like. Setting up was quite easy, (then it would be )”

Helpful Report

(Home Insurance) - Posted 7 years ago

“No problems although luckily I've never had to make a claim so far with the AA.”

Helpful Report

(Car Insurance) - Posted 7 years ago

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The AA is rated 2.8 based on 1,961 reviews