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The AA Reviews

2.8 Rating 1,961 Reviews
45 %
of reviewers recommend The AA
2.8
Based on 1,961 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
Documents Delivered On-time
Greater than 35%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.7 out of 5
Avg Email Response Time
-1 hours
Cancellations & Refunds
Cancellation Process
Difficult
Read The AA Reviews
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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 17th September 2024
Anonymous
The AA 5 star review on 17th September 2024
Emily
The AA 5 star review on 20th July 2024
Anonymous
53
Anonymous
Anonymous  // 01/01/2019
1st class service
Helpful Report
(Car Insurance) - Posted 4 years ago
Process no problem, not made any claims, so unable to assess if acceptable.
Helpful Report
(Home Insurance) - Posted 4 years ago
Changed insurance provider this year due to Churchill increasing their premium by a fair amount. Went with AA as their cost was a lot cheaper. We have been insured with AA in the past and they declined our claim for a garden wall which fell down during a storm. They didn’t take the time to explain why. I don’t think we’ve claimed on our house insurance EVER ( 40 plus years). If you had asked at that time what we thought of AA my review would have been a lot different. RANT OVER!
Helpful Report
(Car Insurance) - Posted 4 years ago
Everything okay so far.
Helpful Report
(Car Insurance) - Posted 4 years ago
No problems setting the insurance up, and fortunately i have not made any claims therefore i cannot make any statements regarding AA service in that respect.
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(Car Insurance) - Posted 4 years ago
Everything clear and easy to follow when taking out the policy. No claim made so no info.
Helpful Report
(Home Insurance) - Posted 4 years ago
Unfortunately because of Covid I’ve not been driving ... so paid out really for nothing., hopefully get a good price later this year !
Helpful Report
(Car Insurance) - Posted 4 years ago
Expensive but they were always good when I was a member before, so I trust they will be again.
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(Car Insurance) - Posted 4 years ago
Car insurance is something you buy hoping never to use , but if you do you want something you can trust.
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(Car Insurance) - Posted 4 years ago
Very happy with the AA car insurance good value for the money
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(Car Insurance) - Posted 4 years ago
Pleased I’m with the AA I’ve got break down cover aswell as insurance
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(Car Insurance) - Posted 4 years ago
Reliable and efficient service
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(Car Insurance) - Posted 4 years ago
My wife had an sp30 4 years and 11 months before and the excess charge was massive ..so i cancelled and used my prev insurer (LV ) for a much better price
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(Car Insurance) - Posted 4 years ago
Changed my car,insurance details for my new car done very quickly over the phone hassle free.
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(Car Insurance) - Posted 4 years ago
Very good service easy to do and a very good price also I've got full breakdown cover for peace of mind
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(Car Insurance) - Posted 4 years ago
Great no problem dealing with them
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(Car Insurance) - Posted 4 years ago
I've luckily never had to use their services so can't really comment further.
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(Car Insurance) - Posted 4 years ago
cover is good, and price is right
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(Home Insurance) - Posted 4 years ago
very competitive price
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(Car Insurance) - Posted 4 years ago
Good cooperation.
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(Car Insurance) - Posted 4 years ago
The AA is rated 2.8 based on 1,961 reviews