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The AA Reviews

2.8 Rating 1,963 Reviews
45 %
of reviewers recommend The AA
Company Reviews Questions Metrics
2.8
Based on 1,963 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
Documents Delivered On-time
Greater than 35%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.7 out of 5
Avg Email Response Time
-1 hours
Cancellations & Refunds
Cancellation Process
Difficult
Read The AA Reviews
Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 20th June 2025
Tonyjackson3330ATgmailcom
The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 17th September 2024
Anonymous
The AA 5 star review on 17th September 2024
Emily
54
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Reviewer
“1st class service”
Helpful Report
(Car Insurance) - Posted 4 years ago
BillT
Verified Reviewer
“Process no problem, not made any claims, so unable to assess if acceptable.”
Helpful Report
(Home Insurance) - Posted 4 years ago
MagiC
Verified Reviewer
“Changed insurance provider this year due to Churchill increasing their premium by a fair amount. Went with AA as their cost was a lot cheaper. We have been insured with AA in the past and they declined our claim for a garden wall which fell down during a storm. They didn’t take the time to explain why. I don’t think we’ve claimed on our house insurance EVER ( 40 plus years). If you had asked at that time what we thought of AA my review would have been a lot different. RANT OVER!”
Helpful Report
(Car Insurance) - Posted 4 years ago
Anonymous
Verified Reviewer
“Everything okay so far.”
Helpful Report
(Car Insurance) - Posted 4 years ago
Anonymous
Verified Reviewer
“No problems setting the insurance up, and fortunately i have not made any claims therefore i cannot make any statements regarding AA service in that respect.”
Helpful Report
(Car Insurance) - Posted 4 years ago
Carl
Verified Reviewer
“Everything clear and easy to follow when taking out the policy. No claim made so no info.”
Helpful Report
(Home Insurance) - Posted 4 years ago
Linda Rado
Verified Reviewer
“Unfortunately because of Covid I’ve not been driving ... so paid out really for nothing., hopefully get a good price later this year !”
Helpful Report
(Car Insurance) - Posted 4 years ago
Anonymous
Verified Reviewer
“Expensive but they were always good when I was a member before, so I trust they will be again.”
Helpful Report
(Car Insurance) - Posted 4 years ago
Anonymous
Verified Reviewer
“Car insurance is something you buy hoping never to use , but if you do you want something you can trust.”
Helpful Report
(Car Insurance) - Posted 4 years ago
Anonymous
Verified Reviewer
“Very happy with the AA car insurance good value for the money”
Helpful Report
(Car Insurance) - Posted 4 years ago
Anonymous
Verified Reviewer
“Pleased I’m with the AA I’ve got break down cover aswell as insurance”
Helpful Report
(Car Insurance) - Posted 4 years ago
Gbenga
Verified Reviewer
“Reliable and efficient service”
Helpful Report
(Car Insurance) - Posted 4 years ago
Anonymous
Verified Reviewer
“My wife had an sp30 4 years and 11 months before and the excess charge was massive ..so i cancelled and used my prev insurer (LV ) for a much better price”
Helpful Report
(Car Insurance) - Posted 4 years ago
Anonymous
Verified Reviewer
“Changed my car,insurance details for my new car done very quickly over the phone hassle free.”
Helpful Report
(Car Insurance) - Posted 4 years ago
Frank
Verified Reviewer
“Very good service easy to do and a very good price also I've got full breakdown cover for peace of mind”
Helpful Report
(Car Insurance) - Posted 4 years ago
Anonymous
Verified Reviewer
“Great no problem dealing with them”
Helpful Report
(Car Insurance) - Posted 4 years ago
Anonymous
Verified Reviewer
“I've luckily never had to use their services so can't really comment further.”
Helpful Report
(Car Insurance) - Posted 4 years ago
Anonymous
Verified Reviewer
“cover is good, and price is right”
Helpful Report
(Home Insurance) - Posted 4 years ago
John Taylor
Verified Reviewer
“very competitive price”
Helpful Report
(Car Insurance) - Posted 4 years ago
Gordon Farnworth
Verified Reviewer
“Good cooperation.”
Helpful Report
(Car Insurance) - Posted 4 years ago
The AA is rated 2.8 based on 1,963 reviews
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