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The AA Reviews

2.9 Rating 1,777 Reviews

48 %

of reviewers recommend The AA

Company Reviews

2.9

Based on 1,777 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

42

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Process no problem, not made any claims, so unable to assess if acceptable.”

(Home Insurance) - Posted 2 years ago

“Changed insurance provider this year due to Churchill increasing their premium by a fair amount. Went with AA as their cost was a lot cheaper. We have been insured with AA in the past and they declined our claim for a garden wall which fell down during a storm. They didn’t take the time to explain why. I don’t think we’ve claimed on our house insurance EVER ( 40 plus years). If you had asked at that time what we thought of AA my review would have been a lot different. RANT OVER!”

(Car Insurance) - Posted 2 years ago

“Everything okay so far.”

(Car Insurance) - Posted 2 years ago

“No problems setting the insurance up, and fortunately i have not made any claims therefore i cannot make any statements regarding AA service in that respect.”

(Car Insurance) - Posted 2 years ago

“Everything clear and easy to follow when taking out the policy. No claim made so no info.”

(Home Insurance) - Posted 2 years ago

“Unfortunately because of Covid I’ve not been driving ... so paid out really for nothing., hopefully get a good price later this year !”

(Car Insurance) - Posted 2 years ago

“Expensive but they were always good when I was a member before, so I trust they will be again.”

(Car Insurance) - Posted 2 years ago

“Car insurance is something you buy hoping never to use , but if you do you want something you can trust.”

(Car Insurance) - Posted 3 years ago

“Very happy with the AA car insurance good value for the money”

(Car Insurance) - Posted 3 years ago

“Pleased I’m with the AA I’ve got break down cover aswell as insurance”

(Car Insurance) - Posted 3 years ago

“Reliable and efficient service”

(Car Insurance) - Posted 3 years ago

“My wife had an sp30 4 years and 11 months before and the excess charge was massive ..so i cancelled and used my prev insurer (LV ) for a much better price”

(Car Insurance) - Posted 3 years ago

“Changed my car,insurance details for my new car done very quickly over the phone hassle free.”

(Car Insurance) - Posted 3 years ago

“Very good service easy to do and a very good price also I've got full breakdown cover for peace of mind”

(Car Insurance) - Posted 3 years ago

“Great no problem dealing with them”

(Car Insurance) - Posted 3 years ago

“I've luckily never had to use their services so can't really comment further.”

(Car Insurance) - Posted 3 years ago

“cover is good, and price is right”

(Home Insurance) - Posted 3 years ago

“very competitive price”

(Car Insurance) - Posted 3 years ago

“Good cooperation.”

(Car Insurance) - Posted 3 years ago

“Good value for money for big firm”

(Car Insurance) - Posted 3 years ago

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The AA is rated 2.9 based on 1,777 reviews