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The AA Reviews

2.8 Rating 1,962 Reviews

45 %

of reviewers recommend The AA

Company Reviews

2.8

Based on 1,962 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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Email:

customer.solutions@theaa.com

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The AA 1 star review on 20th June 2025

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The AA 1 star review on 19th March 2025

The AA 1 star review on 19th March 2025

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The AA 5 star review on 17th September 2024

54

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find the AA easy to work with and their communication is understandable. The charges have been reasonable as well so there has not been a reason for me to be looking for another provider.”

Helpful Report

(Home Insurance) - Posted 4 years ago

“Happy with all aspects of service”

Helpful Report

(Car Insurance) - Posted 4 years ago

“I won't know what they are like untill I need to use them .”

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(Car Insurance) - Posted 4 years ago

“I have been an AA Member (Roadside Assistance) for over 30 years, so thought an Insurance Policy with them would be a good idea. Although everything was good with the policy itself (the car needed a new windscreen) when I inquired about a refund on the policy due to lockdown and not using the car for some 5 months I got nothing not even a goodwill payment.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Was pleased with the quote I got so accepted the policy, much cheaper than my last one with the RAC.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“It works for me”

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(Car Insurance) - Posted 4 years ago

“its ok so far !!”

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(Car Insurance) - Posted 4 years ago

“Thankfully I've not had to use the service's of the AA.”

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(Car Insurance) - Posted 4 years ago

“Cover level was very good. Got the paper work quickly. No dramas very pleased. Would recommend”

Helpful Report

(Home Insurance) - Posted 4 years ago

“Absolutely brilliant every time we have had to use the AA services always polite and kept informed of arrival time to breakdown”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Very pleased with insurance quote, Let's hope that the Renewal is as good.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“I have not had the need to use the service yet!”

Helpful Report

(Car Insurance) - Posted 5 years ago

“I found the staff very helpful and friendly. They answered any queries I had.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Very helpful when took police. Fortunately not had to use so cannot coment on service.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Very helpful when I inquired about taking out insurance and everything that I required was included in their quote.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Ease of free breakdown cover activation”

Helpful Report

Posted 5 years ago

“Good customer service”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Very help full .”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Not able to comment haven't needed assistance.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Good value insurance for 2 cars”

Helpful Report

Posted 5 years ago

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The AA is rated 2.8 based on 1,962 reviews