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The AA Reviews

2.8 Rating 1,962 Reviews
45 %
of reviewers recommend The AA
2.8
Based on 1,962 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
Documents Delivered On-time
Greater than 35%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.7 out of 5
Avg Email Response Time
-1 hours
Cancellations & Refunds
Cancellation Process
Difficult
Read The AA Reviews
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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 20th June 2025
Tonyjackson3330ATgmailcom
The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 17th September 2024
Anonymous
The AA 5 star review on 17th September 2024
Emily
54
Anonymous
Anonymous  // 01/01/2019
I find the AA easy to work with and their communication is understandable. The charges have been reasonable as well so there has not been a reason for me to be looking for another provider.
Helpful Report
(Home Insurance) - Posted 4 years ago
Happy with all aspects of service
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(Car Insurance) - Posted 4 years ago
I won't know what they are like untill I need to use them .
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(Car Insurance) - Posted 4 years ago
I have been an AA Member (Roadside Assistance) for over 30 years, so thought an Insurance Policy with them would be a good idea. Although everything was good with the policy itself (the car needed a new windscreen) when I inquired about a refund on the policy due to lockdown and not using the car for some 5 months I got nothing not even a goodwill payment.
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(Car Insurance) - Posted 4 years ago
Was pleased with the quote I got so accepted the policy, much cheaper than my last one with the RAC.
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(Car Insurance) - Posted 4 years ago
It works for me
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(Car Insurance) - Posted 4 years ago
its ok so far !!
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(Car Insurance) - Posted 4 years ago
Thankfully I've not had to use the service's of the AA.
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(Car Insurance) - Posted 4 years ago
Cover level was very good. Got the paper work quickly. No dramas very pleased. Would recommend
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(Home Insurance) - Posted 4 years ago
Absolutely brilliant every time we have had to use the AA services always polite and kept informed of arrival time to breakdown
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(Car Insurance) - Posted 4 years ago
Very pleased with insurance quote, Let's hope that the Renewal is as good.
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(Car Insurance) - Posted 5 years ago
I have not had the need to use the service yet!
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(Car Insurance) - Posted 5 years ago
I found the staff very helpful and friendly. They answered any queries I had.
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(Car Insurance) - Posted 5 years ago
Very helpful when took police. Fortunately not had to use so cannot coment on service.
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(Car Insurance) - Posted 5 years ago
Very helpful when I inquired about taking out insurance and everything that I required was included in their quote.
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(Car Insurance) - Posted 5 years ago
Ease of free breakdown cover activation
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Posted 5 years ago
Good customer service
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(Car Insurance) - Posted 5 years ago
Very help full .
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(Car Insurance) - Posted 5 years ago
Not able to comment haven't needed assistance.
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(Car Insurance) - Posted 5 years ago
Good value insurance for 2 cars
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Posted 5 years ago
The AA is rated 2.8 based on 1,962 reviews