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The AA Reviews

2.9 Rating 1,765 Reviews

48 %

of reviewers recommend The AA

Company Reviews

2.9

Based on 1,765 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

42

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with all aspects of service”

(Car Insurance) - Posted 3 years ago

“I won't know what they are like untill I need to use them .”

(Car Insurance) - Posted 3 years ago

“I have been an AA Member (Roadside Assistance) for over 30 years, so thought an Insurance Policy with them would be a good idea. Although everything was good with the policy itself (the car needed a new windscreen) when I inquired about a refund on the policy due to lockdown and not using the car for some 5 months I got nothing not even a goodwill payment.”

(Car Insurance) - Posted 3 years ago

“Was pleased with the quote I got so accepted the policy, much cheaper than my last one with the RAC.”

(Car Insurance) - Posted 3 years ago

“It works for me”

(Car Insurance) - Posted 3 years ago

“its ok so far !!”

(Car Insurance) - Posted 3 years ago

“Thankfully I've not had to use the service's of the AA.”

(Car Insurance) - Posted 3 years ago

“Cover level was very good. Got the paper work quickly. No dramas very pleased. Would recommend”

(Home Insurance) - Posted 3 years ago

“Absolutely brilliant every time we have had to use the AA services always polite and kept informed of arrival time to breakdown”

(Car Insurance) - Posted 3 years ago

“Very pleased with insurance quote, Let's hope that the Renewal is as good.”

(Car Insurance) - Posted 3 years ago

“I have not had the need to use the service yet!”

(Car Insurance) - Posted 3 years ago

“I found the staff very helpful and friendly. They answered any queries I had.”

(Car Insurance) - Posted 3 years ago

“Very helpful when took police. Fortunately not had to use so cannot coment on service.”

(Car Insurance) - Posted 3 years ago

“Very helpful when I inquired about taking out insurance and everything that I required was included in their quote.”

(Car Insurance) - Posted 3 years ago

“Ease of free breakdown cover activation”

Posted 3 years ago

“Good customer service”

(Car Insurance) - Posted 4 years ago

“Very help full .”

(Car Insurance) - Posted 4 years ago

“Not able to comment haven't needed assistance.”

(Car Insurance) - Posted 4 years ago

“Good value insurance for 2 cars”

Posted 4 years ago

“I have my house insurance through them and it was the cheapest around . I was surprised that they were in house insurance. I have made no claim therefore cant comment further”

(Home Insurance) - Posted 4 years ago

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The AA is rated 2.9 based on 1,765 reviews