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The AA Reviews

2.8 Rating 2,005 Reviews
45 %
of reviewers recommend The AA
2.8
Based on 2,005 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
Documents Delivered On-time
Greater than 32%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.7 out of 5
Avg Email Response Time
-1 hours
Cancellations & Refunds
Cancellation Process
Difficult
Read The AA Reviews
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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous
Anonymous  // 01/01/2019
Super impressed with the service, support and help provided by Clive Daniels (827407) he couldn't do enough for us. promptly arrived, towed us back and the car to the garage after detecting the problem, then took us home.
Helpful Report
Posted 1 month ago
Just switched from Green Flag after 20 years. Had cause to call out AA to home address today. Response time was 3.5 hours. Not as good as GF and all support has gone AI (no human communication). Won't be renewing on this basis.
Helpful Report
Posted 1 month ago
Shockingly bad. 11 hours waiting on a Motorway slip road, when the sub-contractor truck finally arrives, it is only to take me off the motorway... No further actiin taken by the AA. Utterly useless and un fit for purpose. Why pay a premium price to the AA now riding on it's once proud name, to badly manage a recovery. They do not communicate properly, total waste of space Not one penny to be wasted in the AAs direction ever again.
Helpful Report
Posted 2 months ago
Still waiting 5 hours on for pick up to a safe place and then have to phone to get picked up again. Will never be a member of the aa ever again
Helpful Report
Posted 2 months ago
After paying my monthly subs to the AA for years I unfortunately had to call them last week after my car broke a spring after hitting a pothole. I nursed the car 1/4 of a mile and made it home. I pay for nationwide recovery and home start so next morning I was confident that a simple call would see my car delivered to my local garage for repair. My mechanic had asked me to check and sure enough the broken spring was resting on the tyre tread. After calling the AA I was transfered between 3 different advisors and listening to muzac I was eventually told that my situation didn't qualify as a breakdown, they were classifying it as an accident meaning I was expected to pay £300 for a low loader to take my car 2 miles to my local garage. I refused and decided to nurse my car to the workshop for repair. I've since cancelled my subscription to these charlatans. Hopefully the RAC will be more helpful should I ever need them.
Helpful Report
Posted 2 months ago
I am absolutely appalled by the service I've received from AA Accident Assist. After being assured—multiple times—that I was covered and my repairs would be handled, they collected my car, took it over an hour away, and promised a replacement vehicle that never arrived. I've spent all day chasing them only to be told, after days of missed promises, that I was incorrectly advised and they won't help with repairs after all. My car won't be returned for at least a week, no replacement offered, and I’m left unable to get to work or take my kids anywhere. Agents have been rude and unhelpful, requiring me to repeatedly call and wait on hold. The AA’s service is a joke—they still have my car and are now suggesting I ask my insurance company to collect it, which I’ve been told isn’t even possible. I expected so much better. Absolutely shocking from a company that claims to care about its members.
Helpful Report
Posted 2 months ago
Want to give a big thank you to Alisha an agent for the AA very professional polite and informative thanking you
Helpful Report
Posted 2 months ago
Poor show obvious problem with vehicle very strong smell from underneath vehicle engine had cut out whilst driving and red warning triangle with engine restricted Agent couldn’t identify problem and said AA could not recover vehicle as nothing came up on diagnosing although it was obvious there was something wrong with the vehicle and could be dangerous to the driver as the vehicle had cut out when being driven
Helpful Report
Posted 2 months ago
Everything from the minute I got in contact. Contact was made at 7pm, call handler told me someone would be there around 8.15pm. Shortly after received a call from Walls truck services saying they aim to be with us at 21.50pm. After several calls back and forth, its now 2.09am and aa has said someone will be out by 2.30am. I've only renewed my policy 2 days ago, but I definitely won't be renewing it again or recommend this company. Absolutely awful services. Be honest and upfront and tell customers the truth about call out times. Customers would be more understanding.
Helpful Report
Posted 2 months ago
We have been customers for 40 years and their performance has been good when we have needed them. But over the last 10 years or so, each year they have given us a ridiculous renewal quote and we've then had to hassle them for a reasonable one. This year, they wanted over £600. This was enough for us to go looking elsewhere and find we could get equivalent service from a competitor for under £200 which we accepted. Contacted AA to cancel the policy and they offered us the same service for £194!!!! Basically, they are hoping that their existing customers will just roll over and renew without question. Sorry, AA. If that is the way you treat loyal customers, we are better off elsewhere.....
Helpful Report
Posted 2 months ago
I have been trying for 2 days to cancel my AA renewal cover for 2 days and going round in circles, the only way is Whats App chat, it continues to ask questions, you answer, then it tells you the system is down and you are then back to square one, absolute disgrace, I am going to trading standards, you cannot cancel in the app, it’s takes you to chat or whats app, customers have better things to do than spend hours trying to cancel a policy.
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Posted 2 months ago
Just joined, very impressed with the customer care representative, very helpful and efficient service
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Posted 2 months ago
Martin was an amazing driving instructor- incredibly patient, caring, and great at explaining everything clearly. I always felt supported and confident behind the wheel. Thanks to his guidance, I passed first time with zero faults!
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Posted 3 months ago
Total waste of money.
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Posted 3 months ago
Had my garage cleared of junk. Two great lads pleasant to deal with. So very pleased with the job Will have them again.
Helpful Report
Posted 3 months ago
been with the AA for 30 years n today for the 1st time in 7 years had to phone them,they refused to come out to me because I was in a van which she said is a commercial vehicle, I thought it was the person who was covered not the vehicle,tomorrow I will be cancelling my policy and going to the rac,I can understand this as I've been towed home previously in my van
Helpful Report
Posted 3 months ago
Refused to come out to my house without me paying an excess fee of £150 as it’s the second time I have reported that issue even though the first time they refused to come out and I was told to try again in 24 hours. Terrible customer service. Just looking to make money out of you. Don’t recommend. Go somewhere else.
Helpful Report
Posted 3 months ago
Clutch master cylinder packed up on VW Touran ln remote area of Mid Cornwall with no internet access. Phoned AA. Transit van arrived within thirty minutes. He spent some time trying to get the clutch partially working. Then towed us eight miles round the Cornish lanes to our garage in the centre of Truro and then drove us another mile back to our home address. Very knowledgable, helpful and friendly. Unfortunately, we didn’t get the gentleman’s name. Very impressed.
Helpful Report
Posted 3 months ago
I was very satisfied with the service of AA - specifically Mrs. Leena Sheth; AA officer in Penrose. She was very helpful, and polite to all customers including me - especially when I was struggling with a mismatch of my name spellings in my international driver's liscence and my passport. She was able to communicate with the relevant officers, and fixed my problem. It was wonderful to meet her there.
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Posted 3 months ago
After nearly 40 years with a.a , two recent problems with association ,which were proved in my favour,made me decide to kick them into touch,as my renewal is due. However , a gentleman called phillip under duress with my phone call,sorted out my renewal in a profesional and freindly manner,well done phill . i will now renew my account,,please pass on my remarks
Helpful Report
Posted 3 months ago
The AA is rated 2.8 based on 2,005 reviews