The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,960 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,960 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am still chasing the AA to return my car and trailer from Saturday breakdown. It is now Wednesday, every call I am told lies. I am absolutely at my wit's end. How can a company be so inept and devoid of owning their customers recovery ! Just disgraceful.”

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Posted 2 months ago

“I was stranded on a dangerous dual carriageway with a motorhome and trailer on Saturday evening. Despite 3 Police cars and 5 officers closing the road, to shield us from potential collisions, the AA failed to pick us up, an after 5 hours roadside ( with multiple calls and failed promises) , in the freezing wind, the Police rescued us. Follow up calls with the AA have left me absolutely in dismay- everyone you talk to has a different 'view', the staff seem inept, the delays etc just awful. I have been a Gold member for 8 years, enough!!. Time to see if anyone else can improve upon their service, which is not hard. The stress and grief the AA have caused me is awful. 3 days on, i still don't have my motorhome back, and now my race car and trailer have been separated no one can give me a straight answer on what is actually happening. Possibly the worst customer experience I have ever had in 30+ years. Shame up you Jakob Pfaudler ( CEO) and your whole Team. Simply awful.”

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Posted 2 months ago

“Had a nightmare experience with AA On the 10/03 had a motorcycle collision. At 2pm I called for recovery Help arrived at 6pm. Ridiculous!!! 4hours waiting time it's highly unacceptable! I called 4times between 3-5 and told them I was sitting on the grass and need to go to A&E for check up. Nobody cared. Not worth it even 1 star!!!!”

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Posted 2 months ago

“Broke down 2 miles away from home. Couldn’t be repaired at the roadside by the subcontracted company that turned up. Recovered to my home because the mechanics garage wasn’t open to receive my vehicle (at 2am on a Sunday). Was told on TWO separate recorded phone calls that I could pay for a second recovery and would only be charged based on the shortest of the two breakdown recovery journeys. When I took them up on this they told me it would cost £108! I was shocked at the price so decided to call them back later in the evening. Now I’ve been told that it will cost £414 even though they have recorded calls from their same office a few hours earlier telling me it would be £108. They just do not care.”

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Posted 2 months ago

“Over priced parts”

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Posted 2 months ago

“Sup*reme*asset*7*@*gm*ail.*com Help me get my Investment back after my withdrawals were Blocked because of fraud.”

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Posted 2 months ago

“Been here for 3 hours on an unlit Dual Carriage way...a lonr female driver. Took over 15 mins to answer the phone. Sent an independant guy- he said big screw in tyre, can tow and need a flat bed truck....still waiting.!!!!!!”

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Posted 3 months ago

“Complained to CEO over exhorbitant increase in renewal. He replied to say he would investigate. He has since blocked my emails to anyone in the AA, even their customer services who you have to email if you follow their complaints procedure. They are a typically arrogant company, who do not give a fig about their customers. Needless to say I will now go to the RAC.”

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Posted 3 months ago

“Only one person made me happy today and that was JOHN. Brilliant customer service AA operator. Good at his job. Kept me calm through my stressful experience of trying an attempt at changing my address on-line. Sorted everything out for me. Thank you John”

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Posted 3 months ago

“Terrible company. Over 10 year membership. Struggled with the useless app. Waited from 11am to 8pm for a truck - I was told multiple times that a truck was “25 minutes away” and “staff are just taking a break”. When the truck finally came the driver told me he’d only been given the job an hour before he arrived. Waste of time and money.”

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Posted 3 months ago

“Great service after my collision and car repaired quickly”

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Posted 3 months ago

“Insanely impressed! My daughter took out cover just a few weeks ago, and unfortunately had a breakdown incident yesterday where the battery had been drained due to an incorrectly fitted dashcam. Reporting the issue was so easy online, and we had an AA van with us within just over an hour! They resolved the issue, and the service was just excellent. Will be recommending far and wide, well done AA!”

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Posted 3 months ago

“Absolute joke, have been waiting for 2 hours, a large local truck has been out to look at the vehicle who has then reported back to aa and now I have been told I will need to wait for another 2 to 3 hours and have wait for an update. It's freezing cold and we have family in the car and we have broken down on double yellows on a main road close to a main junction and the operator was very stubborn and said you have to wait to receive a text with an update. Will not be renewing my membership.”

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Posted 3 months ago

“Be prepared for all day delays. This is my second flight on Aa with one leg either cancelled or delayed 12 hours in less than two weeks. Plus as a kicker, todays leg that was delayed 12 hrs, they couldn’t be bothered to load our bags on the plane and sent them on a different plane. Then no one bothered to tell us they did that. After ten minutes of waiting at the baggage claim I went to ask and found out. Didnt even bother telling us anything about our bags. Horrible service.”

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Posted 4 months ago

“Service was good when I needed, however, the price increased a lot and I have an offer for a half price with RAC. Trying to cancel it has been a nightmare. NOT RECCOMMEND”

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Posted 4 months ago

“I recently had an issue while traveling and needed the assistance of AA services. From the moment I called, I was impressed by how quickly and professionally they responded. The representative was incredibly reassuring and patiently listened to my concerns, offering clear and helpful advice. After quickly assessing the situation, they resolved the issue efficiently and ensured I was safe and back on track in no time. The level of support and attention to detail was outstanding. I felt genuinely cared for throughout the entire experience. I would highly recommend AA services for anyone needing reliable and comforting assistance on the road!”

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Posted 4 months ago

“Being a member for a number of years I have had a misfortunes of break downs, the have always responded and being able to get me back home safely although at times had to wait due to the location or traffic they kept me updated and even have taken my vehicle to a garage of choice to be repaired.”

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Posted 4 months ago

“Do not recommend False advertising rude staff”

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Posted 4 months ago

“Mutaz went over and beyond today. He didn’t just follow me to euro parts but ensured the parts sold were the right one. He was patient and kind. Thanks so much.”

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Posted 4 months ago

“I have been a member for over 30 years but yesterday's experience was incredibly bad. A month ago I was involved in a small accident (not my fault) and needed, amongst other bits, a bumper and lights replacing. Once insurance sorted and I found a local body shop to do the work I booked it in. But the battery had gone flat. No problem, I have home start service. I foolishly mentioned on the phone that the reason the battery was flat was because it hadn't moved for a month following a small accident. I mentioned the "Accident" word. That was that. Even though the flat battery was nothing to do with the accident they refused to come and help. Told me to contact my insurance. After decades I will be an ex member now.”

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Posted 4 months ago

The AA is rated 2.8 based on 1,960 reviews