Used to be actually answering calls now they ignore the breakdown call for twelve and a half hours then pick up and put down Terrible imagine waiting at the side of a motorway with no hard shoulder and this Then they turn up hours and hours after they had promised or not at all I maintain my car exceptionally well ie pat the garages huge amounts for service and repairs but I unfortunately live in a place where the garages are the pits and I don't mean the work outs that the mechanic stands in Honesty the service seems to be failing at the call centre end because they are guessed it working from home.Try phoning then if you have at least twelve hours on your hands and are situated near a phone charging point and you will see what I refer to More than likely the customer service team are being paid but are not even present at their home awaiting the phone call Terrible experience