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The AA Reviews

2.9 Rating 1,769 Reviews

48 %

of reviewers recommend The AA

Company Reviews

2.9

Based on 1,769 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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customer.solutions@theaa.com

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The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

42

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My single parent daughter broke down in London today with her 4 year old daughter in car. The AA mechanic said it needed towing and that she should get a cab the 15 minute drive to her flat and he would tow the vehicle within 2 hours. Hours later he had not taken her car to her, did not call her and when we called the AA we were told it could take up to 48 hours to get a tow truck as he couldn't do it. We explained she also has a disability and we need to get a garage to repair the car a.s.a.p and more urgently she would get tickets from tomorrow or be towed away without her blue badge on car. We explained we are in our 70s my husband is disabled and we both have Covid so couldn't go to help her and live on other side of London. Also I've badly injured my back so can't even drive at the moment. The AA mechanic stopped her staying with the car when she could have and therefore the control centre said she was no longer a priority. He left the car with the key on the wheel and didn't even tell my daughter. We are extremely upset with the way this was handled after being with the AA for over 50 years.”

Posted 3 months ago

“What a great service We broke down on the M42 Northbound by Lea Marston junction at 630 on 28 /12 /23Our tyre has shredded and stuck on the hard shoulder the wheel was too difficult to remove to put on the spare We called the AA and they advised someone would be with us within 20 30 mins As promised they arrived like knight in shining armour Ashley Thorton very calmly managed to remove our shredded tyre and put on our spare He was charming and couldnt do enough for us and got us back on the road within 30 mins of us contacting the AA Fantatic service We cant thank Ashley enough for his help and everyone involved in our rescue”

Posted 3 months ago

“AA. ..not the best people ther said they be with me 11.30...then 12.05..then 12 20....most of the engineers are Indian and quite rude..they don't give you the service they promise....there prices are higher than others...don't recommend....it's the people that make the difference....and I ones I was dealing with was not professional...”

Posted 3 months ago

“Absolutely appalling service. My daughter and her family with a baby of 18months and a nephew of 12 were left 12 hrs to travel 50miles and were put in a priority zone. What a absolute joke and a disgusting disgrace my advice don't touch them a total waste of time we will be reporting this to the CEO.”

Posted 3 months ago

“Accidentally put unleaded fuel into my diesel car. I'm a key worker, full-time care assistant, so not paid masses of money and have to work hard for it. Leah from the AA organised a technician to come this week to drain the fuel from my car, remove the contaminated fuel, clean then repopulate with correct fuel and MOST importantly arrange for a deferred payment schedule till I have the funds. I've been with the AA for a total of 33 years, and they have NEVER let me down. I would recommend them to anyone on the planet.”

Posted 3 months ago

“Saturday afternoon 23rd December, my daughter and I broke down on the side of the A666 towards Bolton. My whole experience from the contact with the co-ordinator to the roadside assistance was exemplary. James from the Leeds division was exceptional, although he had already finished his shift for the day, he came to our rescue. He was super efficient and friendly, a credit to the service. Thank you AA for making my first breakdown less stressful than it could have been.”

Posted 3 months ago

“AA recovery service is great. I'm giving 1 star for the app. I can't even log in. I've changed my password even though I remembered my old password. I've had trouble with it the first time I installed it.”

Posted 4 months ago

“Came out, didn’t have any recovery trucks so was told to rebook for the following day. Was then told I’d have to be with the car for up to 6hrs to wait - the car’s broken down by the side of the road 15 miles from home, so an absolute waste of time!!”

Posted 4 months ago

“Jess was the name of the speaker, she was a very rude person who hung up on me and did not provide any options to my situation. She told me this is black and white with no sympathy nor leeway. She was dismissive in my asks and did not want to hear the reason why I’m calling. There is a thing called customer service and she failed miserable at embodying it. I hope AA will hire someone with more *basic consideration* instead of rudeness. Thank you.”

Posted 4 months ago

“I went for do a MOT, good welcoming by the receptionist but I’m very disappointed. If you don’t understand they try to cheat on you to make you spend money for nothing. They fail my MOT with lies, I didn’t understand why and I took the car to go to another garage paying again and passed the MOT without problem. Never again I will go to this AA centre in Dartford.”

Posted 4 months ago

“I would like to say a big thank you. Very professional”

Posted 4 months ago

“Joke of a service Been a member for over 25+yrs. I think I've called them out 4 times in that period. Just tried to cancel my membership auto renewal for £249 (last year price was £208.61) today. What a load of hassle, seems like a scam organization, keep putting the prices up and moving you up from silver to gold membership with out your approval. Once your in your in, no getting out easy. Tried the live chat AA AI bot, they pass you over to human, today her name was Amy, put forward my request then she cut me off. You have to ring them, I wonder why, the old customer retention scam, you must ring them and be met by a sales advisor who will probably offer a discount or match the price from another service, with the idea of you probably forget about it until the next time where you will be back to square one and have to do it again and again. You have been warned.”

Posted 4 months ago

“AA declined to recover my vehicle despite being assured by the patrol man that I was covered and that I need only call to arrange the recovery. I was provided with inaccurate information to my detriment. AA Ceo office investigating, but it has now been weeks and no further forward. The organisation has little integrity and deserve the bad publicity. I will be ditching them for good when my packaged bank account is due for renewal.”

Posted 4 months ago

“I normally prefer to fly AA and like it for it's on flight amenities and service but on a recent family trip the baggage handler WWE Rock bottom'd our luggage down the ramp and my poor Aunt's carry on got severely damaged and cracked upon retrieving our baggage at our destination.”

Posted 4 months ago

“Drivers are brilliant. Customer service and business model is woeful. The Complete reliance on a shoddy app when you've broken down in the middle of nowhere is a dreadful idea. Particularly when there's limited or no internet service. What is so wrong with being able to pick up the phone and talking to someone? It's a stressful enough situation as it is and you just need to hear a reassuring voice. The organisation will charge existing customers premium rates once your introductory offer has expired so you need to keep your eye on that. So much for customer loyalty. Sorry but I'll be taking my money elsewhere until they've considerably upped their game. 12TOI.”

Posted 4 months ago

“Driver excellent. Customer service very poor little to no knowledge. No help at all. Only want you to use app. Waiting 4 hours and not 1 call from them.”

Posted 4 months ago

“All of the customer service agents I have spoken to have been pleasant. However, the issues do not get resolved. I was insured on a random registration number and waited a week for AA to obtain the call logs to prove it was not my mistake. This was fixed, however, even though the agent told me the incorrect reg policy would be cancelled, it was kept active and I was billed for both the incorrect and correct policies. I then contacted AA for a refund and was told it would be processed within 10 business days. Approx. 20 business days later, I have still not received it. I don't leave negative reviews as I understand mistakes happen, it is fine as long as they are fixed. My issues are not. I suggest purchasing insurance elsewhere. The agents are nice but problems are not solved.”

Posted 4 months ago

“Called out the AA at 12 noon. Still waiting at 00.30. Great service NOT 😞”

Posted 4 months ago

“Would just like to say Ian Campbell give top quality service today not only fixing my car but his customer service was excellent thankyou very much”

Posted 4 months ago

“WARNING to anyone wanting to join this rip off organisation who are not interested in stranded motorists and only want your money and useless sales Did you know you have to be a member for 24 hours before they come out l don’t remember reading that anywhere and it certainly is not on the television advertising l discovered it to my peril they said they would turn up and did not unless l paid £150 extra What a bunch of scumbags and scammers l cancelled my membership and got a £20 cancellation fee where is all this mentioned when you join Do Not join this organisation there are plenty of competition and cheaper and friendlier do your research and ignore them first absolute rubbish they should not get away with this cheating trick l am passing this on to everyone l know so they won’t get any business from my friends and other people”

Posted 4 months ago

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The AA is rated 2.9 based on 1,769 reviews