The AA Reviews

Name: The AA
Rating: 2.79

2.8 Rating 2,035 Reviews

44 %

of reviewers recommend The AA

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2.8

Based on 2,035 reviews

Customer Service
Communication Channels	Live Chat, Telephone

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03300 531 100

Email:

customer.solutions@theaa.com

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been waiting for my van to be recovered from Manchester back to Liverpool since the Aa mechanic placed an order for one at 1pm yesterday . The wheel bearing has disintegrated, and the vehicle is un- drivable. I was initially told that I would be recovered within 90 minutes. I had no word from anyone, so called the Aa, only to be told eta 4.30 pm. When no one showed up at 4.30pm, I called back, and was told that Mansfield recovery were too busy, and couldn’t give me an eta. Obviously, this was very upsetting for me, as I had been waiting since 10.30 am. It was now dark, raining and the road I was on isn’t a safe place to be at night. The Aa operator then offered to call me a taxi back to Liverpool, with the promise that, if I left my keys in the wheel arch of the van, then the Mansfield recovery truck would collect my van later that evening, and deliver it to my mechanic in liverpool. This I agreed to, as I needed to load up another vehicle for work in Manchester the next day. My van still hasn’t been recovered for me, and my mechanic had moved other jobs, so that he could fix my vehicle today, ready for me to work with tomorrow. Mansfield quite clearly don’t see Aa customers as a priority…… and the Aa operator couldn’t find anyone else to recover my van either. Which begs the question, what am I paying for? I was told I had upgrade my cover yesterday from gold membership, to cover the transit as a business vehicle. I was charged £107, only to be treated appallingly. This has caused me a great deal of stress. I have been left worrying that my van could get vandalised or stolen….. the keys are in the wheel arch, as the operator suggested. If something bad happens to my van, because the Aa hasn’t recovered it, who will be liable. I am now going to have to use another smaller van, and make two trips tomorrow…. This has messed me around, and so I would like to know how the Aa think this is a good way to treat loyal Customers? Definitely going to leave them asap, after pursuing them legally. I’m now told they will recover it at 9.15 tomorrow, but I’m not holding my breath… They have lost another loyal customer……”

Helpful Report

Posted 1 year ago

“Left my elderly parents from 3pm Tilly he following morning 7am, in freezing weather. They have been members for 30th, shame on you, them and the rest of the family no longer members now. Even the third party towers you sent out said how poor your service is continuously and nothing new since you got brought out. The fourth emergency service you call yourselves, you are far from it!”

Helpful Report

Posted 1 year ago

“Rang up in November to cancel the policy which i took out with a breakdown cover. for two months they have charged me for breakdown cover. i cancelled the direct debit then they started chasing me for money as i cancelled the direct debit. i called them and although you take it all out on the same website form they said i had to call a different department to cancel the breakdown cover. No one at any point said this when i called to cancel. even though i said i was no longer using the car and hence cancelling the insurance. Lady was confrontational and somewhat rude. No offer of reimbursement just someone trying to argue with me. Never again will i use the aa. they increase your insurance so much o renewal compared to others and the after-service is shocking. Date of experience: 15 January 2025”

Helpful Report

Posted 1 year ago

“Had John out today in macclesfield ,he was very thorough tried his best and very polite ,tawed me to a garage and took me home ,very professional”

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Posted 1 year ago

“Iv used you for 20 years and today you let me down . Arranged a recovery in Gainsborough for 8am today to my home in Norwich. Several calls later and being told everytime recovery is on the way . I'm still waiting at 5.10pm Iv missed hospital appointment which I could of got to as I could of got a train back to Norwich but you said don't as you would get me home in time. Terrible service from you today.”

Helpful Report

Posted 1 year ago

“Everything completely rubbish service 8hr wait”

Helpful Report

Posted 1 year ago

“Called out AA twice this year and they consistently told me the recovery truck will be there in 2-3hrs, waited over 8hrs and decided to just call my mate to pick me up to take me home. Disgusting service. Will never use these c***s again”

Helpful Report

Posted 1 year ago

“Complete Scam. Stay away. Been a loyal member for 4 years and the way I was treated over the phone was ridiculous.”

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Posted 1 year ago

“I NEEDED A COURTESY CAR UREGENTLY AS MINE HAS BROKEN DOWN AND WHEN I CALLED THEY WOULDNT ISSUE ONE UNLESS I BROKE DOWN? SO I CANT DO ANYTHING NOW TILL CAR REPAIRED ON MONDAY, AND HAD TO CANCEL THINGS WHICH I'M NOT HAPPY ABOUT. THEY SUGGESGTED A HIRE CAR BUT THATS £200 WHICH I CANT AFFORD. OTHER INSURERS DO OFFER A COURTESY CAR FOR WHATEVER REASON AND WOULD HAVE DELIVERED CAR TODAY, WHY NOT AA?? NOT HAPPY AT ALL!”

Helpful Report

Posted 1 year ago

“Just rescued by AA in Ballinteer Dublin can't praise the driver enough couldn't do enough for me”

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Posted 1 year ago

“Rude gate agents. Incompetent and entitled as if customers are begging for their business”

Helpful Report

Posted 1 year ago

“Scammers and Liars! Stay away from them at all cost.”

Helpful Report

Posted 1 year ago

“Absolutely disgusting 🫣 waiting nearly 3 hours for a breakdown van. Sat in the car in the freezing cold. Contacted the AA customer services to cancel the request for a van not to come out, took nearly 10 minutes to speak to someone. No apology when we explained we couldn't wait any longer. Terrible service.”

Helpful Report

Posted 1 year ago

“I had a really bad experience with this scam AA recovery company, I've been paying my policy each month so today my van got injector fault light on the dash and engine light came on so I decided don't keep driving and get recovered by AA cos it was worried I might damage the engine if I keep driving, when recovery guy came he asked me what happened with the vehicle and I explained to him that I was finishing my delivery so he got the idea that Its commercial van, so without even checking what's wrong with the vehicle he would wanna charge me straight £82 because the policy needed to be upgraded for commercial use. So ok I paid for that and my policy got upgraded over the phone, the guy just plugged the diagnostic and says nothing wrong with the injector and it must be only some sensor fault that needs replacing and you can safely drive the vehicle home, charge me that money and didn't even wanna tow my vehicle to home,. Company just made £82 from just plugging that diagnostics and got upgraded customer policy. Not very happy at all I will now cancel this shyt policy.”

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Posted 1 year ago

“Excellent service. Fixed the problem with my car. Very helpful.”

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Posted 1 year ago

“AA refused to come out to flood damage. Green Flag did and fixed ny car”

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Posted 1 year ago

“My car breakdown at 4am i waited til 9am , went and used the around 7.30am , The engineer said he came he didnot see me near my car and he left., yesterday in Hainault , i waited for more than 5hrs , him he cannot wait for 10 mins , i need to call a local car garage to sort my car.AA Its big scam i cancelled my policy.”

Helpful Report

Posted 1 year ago

“Today, I called to enquire about recovering my vehicle and spoke with Sally in the breakdown department. Unfortunately, she came across as entitled and rude, making the conversation more about her rather than focusing on my needs as a customer. Sally informed me that the AA could not attend because my vehicle has no MOT. I asked her where this policy is stated and where I could find this information. Instead of providing assistance, she had the audacity to say, "I feel that you're calling me a liar." Firstly, I do not know her well enough to make any such allegations. Secondly, I believe I should be able to ask for information without being met with defensiveness. Lastly, it feels inappropriate for her to make this situation personal. Since we are considering feelings, I would like to express that I feel nobody seems to care about the frustrations she might be experiencing as a staff member interacting with customers. It is important for employees to keep their personal frustrations separate from their roles. I believe if she is easily triggered by customer enquiries, she may not be suited for this position. Customers should not have to deal with individuals who bring their personal problems to work. All of the above are my feelings, much like hers regarding our interaction. I encourage you to train your staff to provide courteous service. Just as you expect civility from your customers, I believe the same standard should apply to your employees.”

Helpful Report

Posted 1 year ago

“Just another scam insurance company like any other.Straight garbage”

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Posted 1 year ago

“It was a horrible experience. We booked a trip from IND-MNL and were told that we would need to get between airports on our own. The AA agent informed us we would get a refund because we booked within 24 hours. That's not true, so buyers should beware.”

Helpful Report

Posted 1 year ago

The AA is rated 2.8 based on 2,035 reviews