The AA Reviews

Name: The AA
Rating: 2.93

2.9 Rating 1,777 Reviews

48 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.9

Based on 1,777 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 13th December 2023

Tom Houlton.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything that could poor communication Disgraceful service 2.01 Phoned AA finally got car picked up at 9.30pm wasn't answering phones.”

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Posted 5 months ago

“can never get through on phone ... renewals expensive along with canx fees and admin fees !!”

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Posted 5 months ago

“Great service today, Clive rescued me on the coldest day of the year so far! Followed me to my garage incase it broke down again! Can’t fault the AA, the guys who have come out to me this year and they have been a few times! have all been great, friendly and got me back on the road, thankyou x”

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Posted 5 months ago

“3.1 out of 5. Yet they claim higher on their website. Classic lying of a totally incompetent company. Sick of moaning about these uk companies who get away with taking yoir money and offering completely sub standard services.. . And they get away with it.”

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Posted 5 months ago

“Save your money and just pay a recovery truck when they inevitably happens been passed around since 5.39am this morning and just been told I’ve been passed to a third party company to be towed home who have told me they will be another hour should be home 12 hours after I left joke join rac”

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Posted 5 months ago

“Have asked for membership cards several times over the past 5 or 6 weeks. Always told they were sent, of course they never arrive. Customer service is slow and does not resolve anything.”

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Posted 5 months ago

“After 12h night shift work, my spring coil snapped on my way home. Called AA and they arranged patrol to arrive within 3hours. Although its a long wait, it did arrived earlier than expected. The guy who give a temporary fix was very kind and let me stay in his van for comfort while he's working away his magic. Then, my car was slowly driven to the nearest garage followed by AA van. When we arrived at the garage, AA guy went to speak to the garage about my car problem. Its all sorted. This happened around Stirlingshire, Scotland. Second time happened when we required AA, we were at the highlands. Again, quick respond and we're happy with the service. Will continue to use AA because we travel and explore Scotland outdoor a lot.”

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Posted 5 months ago

“Been customer 14yrs auto renewed with a massive price increase, no email ever recieved only just noticed and been told its over 14days.... loyal custmer thanks very much.... abslute scum bags”

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Posted 5 months ago

“Id give 0 stars if I could. We broke down at 9pm with 2 small children one of which was not well. The AA took 2 hours to recover us to the first service station a further 5 hours to take us halfway home because they would exceed theyr daily driving limit to take us all the way and then another 4 hours for the next one. A complete disgrace. We didn't get home until close to 11am the next day. I'm leaving the AA they don't give 2 hoots about theyr customers.”

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Posted 5 months ago

“AA Lewis Phillips (https://www.theaa.com/patrol/95362) responded to a breakdown (turbo dead), and was polite, friendly, ultra efficient and fast and very helpfully dropped me off locally then towed my car to the garage where it's being repaired. I've been with the AA for 30+ years and their service is flawless.”

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Posted 5 months ago

“I got a message on the dashboard saying to stop immediately. Looked under car and saw that oel came out of the thumb. Mentioned this to the Customerservice person and got told that my request to use the breakdown service was declined as it was an accident as I must have hit a rock or something”

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Posted 5 months ago

“Tha AA give an appalling service. My wife hit a pothole and got a puncture, she rang the AA at 5.35 even though she was all alone they kept changing the time they would turn up. Didn’t turn up until 11.55. She was left at night for six and half hours. Looks like the RAC or green flag are a much better choice in the future. They do not care if a female is left on her own in such a vulnerable location.”

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Posted 5 months ago

“DO NOT DO NOT DO NOT JOIN THE AA left me on the roadside for 10 hours no replacement car nothing ! Possibly the worse company EVER formed and operating 0 Star !”

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Posted 5 months ago

“They won't come out after deadlocking my car Dead battery has resulted in locking me out of my car . Terrible service. Will charge me for a repeat fault. How can a flat battery and being locked out of your car be a repeated fault??”

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Posted 5 months ago

“Been an AA member for years and not needed assistance. The one time I do need them they are requesting a a call out fee. Car had tyre blow out, limped home rather than change tyre on busy road! Not realising I don’t have home start….was happy to upgrade but was refused!! Cancelled!!”

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Posted 5 months ago

“Can't thank Sam enough for the wonderful service after my sister got a flat tyre in a hire car in Aylesbury. Europcars were awful, but the AA were brilliant. Thanks again Sam.”

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Posted 5 months ago

“It all started with a wonderful customer service agent, Cindy Ross who lead me to the website were I signed up. From there needed service for a flat tire. The response was impeccable-a customer service agent responded to me within 15 minutes gave me an almost exact time someone would be servicing me, a wonderful gentleman named Jamie came, he was thoughtful and answered all my questions, he was knowledgeable and had a great personality working with Nelson's. Thank you AAA and all the wonderful people and superb customer service. A customer always!!!”

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Posted 5 months ago

“Extremley unreliable. First time we used the service with my husbands van he did not have full cover, he paid to be towed home and purchased the full cover knowing we will be ok next time. This week we used the car, in the evening with my daughter about to give birth, we followed other cars through some water, and our power steering failed, Jaguar F Pace. This time we were told flood damage not covered, we then explained many cars going through alot smaller than our car referred to a supervisor (waited on hold for about 20 minutes) and was told they will attend us and if need be tow us home. An hour later we received a call to say the AA are now not coming as the supervisor never agreed it and therefore they would not come. We explained the situatioin we were in, they would not even attend to see if they could help let alone tow us. We had to find someone to pick our daughter up and take her home while we were left stranded. This is an honest and geniune review please take note and do not sign up for this service The manager agreed service we received was bad and would start the complaint off we have not heard anything. Customer Service - Zero”

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Posted 5 months ago

“Husbands van broke down at dinner time today, he called AA with have silver nationwide policy They sent a patrol to try and find the issue, they couldn't get the part needed so said they would arrange recovery home. Several texts stating they are coming (x,y,x company will be there at this time) It's now 21:49pm and they still have not arrived! He called them at 21:05 and was told the recovery truck would be there at 21:25pm no truck and when it does come they are dropping him in Donnington services to await another truck Nearly 10 hours he's been waiting, no electrics working on van, no food or drink can't even charge his mobile The customer services aren't bothered just repeating someone is coming! There busy yet they answer within minutes (it's harder to get hold of my GP!)”

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Posted 6 months ago

“The recovery process from the breakdown point to the destination, which is a distance of 40 miles, should take approximately 3 hours, allowing for a 1-hour wait time, 1-hour transit, and 1-hour contingency. However, my experience with AA was terrible as they took 8 hours to recover my vehicle. The first leg, from the motorway to the nearest service, took 2 hours, which was okay, but I was disappointed that they could not locate my exact location by the SOS sign. The second leg from one service to another took 4 hours, which was unacceptable. The actual drive time was only 15 minutes, leaving just 30 minutes to reach the final destination. I cannot understand why they did not take me directly to my final destination. Moreover, the recovery driver started the engine without even examining the damage under the bonnet, which was complete incompetence. When I asked him to stop the engine immediately, he ignored me, showing no concern for causing further damage. The third leg, from the service to the final destination, took another 4 hours. The updates from AA were terrible as they promised to recover me within an hour, then 30 minutes, and then 15 minutes, but they failed to deliver on each promise. Every time I called, I received standard robotic excuses such as they were busy, and it was nobody's responsibility. AA blamed garages, and garages blamed AA, which was a perfect example of a flawed business model. If AA were held accountable for not keeping their promises and not recovering customers within a specified time frame, they would operate better. Unfortunately, whether they recover you in 2 hours or 12 hours, it does not bother them as they are more interested in earning money and ripping off the customer. In conclusion, AA is a low-cost service that does not put its customers' needs first and does not deliver on its promises.”

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Posted 6 months ago

The AA is rated 2.9 based on 1,777 reviews