The AA Reviews

Name: The AA
Rating: 2.79

2.8 Rating 2,035 Reviews

44 %

of reviewers recommend The AA

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2.8

Based on 2,035 reviews

Customer Service
Communication Channels	Live Chat, Telephone

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service today from Paul from the aa , helped me in every way , and tried to do it the cheapest possible way for me . Was on the phone to me , letting me know time of arrival etc literally going out of his way to make it the quickest and cheapest option Thankyou Paul for amazing service 👏👏👏”

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Posted 1 year ago

“Terrible service... most expensive and worst service I've ever received. Green Flag is the way... please trust me on this one”

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Posted 1 year ago

“Be Careful with AA terms and conditions! Last week I realised my mot had expired by a week, I booked the mot and arranged for my car to be collected on trade plates by the garage, I went to start the car on my driveway and it was just clicking so I phoned the AA to explain but even though the car was on my drive and I have home start they refused to help! I explained I’m disabled and a blue badge holder and I’m unable to fix myself if it is just the battery. I have been with the AA for over 30 years on and off and have only used them twice and that was over 10 years ago. I have now cancelled my membership and will use the RAC as I could have broken down any where and as I can’t walk properly due to my disability i can’t take the risk with the attitude of the AA after my phone call with them.”

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Posted 1 year ago

“I used the AA service for the first time ever due to a flat tire on the motorway at night, we were saved by a wonderful man called Anthony who came and met us in our dilemma. After getting us off the road to safety, he was very kind and helpful making me feel at ease and look at possible solutions. He helped us come with the best possible plan to get the car fixed and communicated with my insurance scheme arranging accomodation so we weren't stuck outside in Swindon for the night waiting to get the car sorted. He even called around and took us to multiple accomodations till found one as most places were fully booked. He really went above and beyond anything I was ever expecting. A really incredible guy who fixed the problem and made me feel really safe too. Thank you Anthony for everything and AA I will be signing up to a membership with you.”

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Posted 1 year ago

“today I couldn't start my car in Picton and called AA. The car started b4 the AA mechanic arrived and when I got him on the phone to let him know it had started he discussed all possible reasons why it periodically won't start. As I was nervous about it happening again I asked him to take a look anyway. Vaughan (Picton) found the problem very quickly and fixed it. We had had the car to the garage 3 times, spent a lot of money, and no one had recognised this problem. He also found a rats nest under the bonnet! Vaughan, the AA guy went more than the extra mile, gave me loads of info and I am incredibly grateful. Thankyou Vaughan.”

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Posted 1 year ago

“It took about half an hour to establish a meaningful contact with the AA, and once having done so an approximate time for arrival was established, which was over three hours later, they failed to arrive. Beware of agreeing for them to take your car to a professional garage,in this case about 4/5 miles away, they charge £300 for doing. After they failed to turn up I cancelled them and expected the return of the £300 I’d paid. They took £99 and reimbursed the balance. The ‘service’ is dreadful. I shall never use them again.”

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Posted 1 year ago

“Shocking experience. Broke down. AA man arrived and aggressively questioned my son and I if we were the card holder of the AA membership - my dad was but because I spoke to him first he assumed wrongly we didn’t have membership. Nearly didn’t help us as we were stranded. The AA man was horrible and we were in the right.”

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Posted 1 year ago

“We had to have a home visit this morning. We are so impressed with the AA as we only waited less than 20 minutes. The man was very professional and courteous and reassured us completely. Thank you for your help AA.”

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Posted 1 year ago

“Broke down on A9 7.00 was told recovery would be at 9.20 --- NO RECOVERY PHONED TOLD 10.15 NO RECOVERY TOLD ANOTHER 45MINS STILL WAITING”

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Posted 1 year ago

“So bad, rang regarding being broken down at home. Was informed by the not so engaging colleague on the phone that it doesn’t cover me. She went straight onto the payment and price of 100 pounds before informing me that it doesn’t cover me. Shocking customer service”

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Posted 1 year ago

“Fiasco from start to now I cannot seem to make a payment for diagnostic the garage won’t take payment and the text message is not taking payment either”

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Posted 1 year ago

“Wait from 8.27 am to 9.15 then changed to 9.50 am then changed to 10.30 then 1130 am then 12.00 am. So I couldn't go to work. 😢”

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Posted 1 year ago

“2 months and STILL NO REFUND and NO UPDATE This is a general feedback for AA customer service. I am due a refund for my previous car insurance. I am utterly disappointed by how they handled a simple changes in updating my car registration. It's been more than 2 months since my policy was cancelled and I was told at the time the refund couldn't be processed because of some internal technical error and then I was told it's been looked at by finance team. I wonder if anyone is actually looking into my claim at all!! I have raised sooo many requests since then, also spent hours and hours on the web chat just to get an update. STILL NO REFUND and NO UPDATE”

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Posted 1 year ago

“Saturday, 14th sept 2024 we had a tyre blow out on our motorhome near the A14 junction with the A1, northbound near Peterborough. The AA man (Alan, i believe) arrived within half an hour & provided absolutely first class service - I can’t praise him highly enough. He got us to where we needed to be & recommended the best course of action for us to get the tyre mended & get home safely. Phil & Jane”

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Posted 1 year ago

“You are attempting to charge me £47.17 for the same policy I found on your website for new customers at £21.39. Why are you charging a loyal customer more for the exact same policy?”

The AA 1 star review on 22nd September 2024

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Posted 1 year ago

“If I could give a minus 100, I would. The Miami International AA counter staff and the manager on 09/17/24 at 9am. don't even say good morning. They have sour faces, no manners, impolite, argumentative, irrational. Appalling costumer service and on top of this they try to sell you tickets that are not needed. Horrible. Stay away!”

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Posted 1 year ago

“Was seated next to a couple that should have both been required to purchase 2 seats each due to their size. Complained to AA and they just said sorry and did nothing to rectify the situation. Useless. Each of my neighbors legs weighed more than my entire body.”

The AA 1 star review on 17th September 2024

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Posted 1 year ago

“Company is a joke I thought my wife and I were covered for a car accident they sent out a independent loss adjuster to look at car accident no report of outcome off damage she now has 5 pen points and 840£ fine from court tried to work it out with other in incident privatly only email saying still to work outcome only way forward is though the AA ombudsman?”

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Posted 1 year ago

“Stuck in Northampton after my husbands car broke down. Despite car being in multi story carpark and it being a run in Northampton for 4 hours with road closure Adam managed to get the car down out of carpark and diagnosed the cars failure and arranged a truck to collect us and take us all the way home. Hue arrived 2 hours later and he was absolutely brilliant. We are disabled and found him to be understanding of our needs. He went out of his way to stop at a services on way to where car was dropped off. Outstanding service will always stay with the AA”

The AA 5 star review on 17th September 2024

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Posted 1 year ago

“The AA refused to pick me up because I was broken down on a slip road. Had to get the police to tow me with a rope because it was too dangerous for the precious AA. Cant believe they made me waste the polices time when I pay them for this service. Respect to the police, the AA pathetic!”

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Posted 1 year ago

The AA is rated 2.8 based on 2,035 reviews