The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,960 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,960 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

Write Your review

Tell us how The AA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a puncture, was told it would be 90 mins to get a new tyre. They;ve outsourced this to Direct Tyres and I had to pay in full in advance. Then was left waiting in 26 degree heat for 4 hours for them to arrive. No proactive updates not even after their 90 min SLA elapsed more than twice. Their app that gives updates are literally based on nothing, its not connected to anything - its a 90 min timer that counts down then just says ETA in 5 mins for the next 2.5 hours. I've basically paid AA for roadside assistance, they put me in touch with someone else and i have to pay for it again. I paid 413 quid for a 255 quid tyre. Utter bs.”

Helpful Report

Posted 11 months ago

“long wait for help if you are standing on the motorway”

Helpful Report

Posted 11 months ago

“Ordered to provide details of no claims discount two months after taking out breakdown cover and threatened with the policy being cancelled if I did not supply details from previous insurer which proved I had 12 months no claims while at their company and that I had declared my partner had over ten years no claims bonus when taking out cover with this company (SAGA), last time a breakdown call was placed I had to put it through via the e mail account I have based at the local library as the mobile phone I have would not take the app which they kept sending through. In short another yankee hedge fund take over in 2021 which resulted in the closure of the Cheadle office and poorer standards of customer service, what used to be an icon is just another third rate waste of time and money no doubt on it's way out after it's fourth take over.”

Helpful Report

Posted 11 months ago

“Every time we have a vehicle breakdown. It take more than 48 hours to recover. We have lost few of our drivers due to their awful service. Another vehicle of hours sitting there over 24 hours with no sign of the AA recovery paid our driver to get a cab from Leigh Delamere to East London last in fear that AA isn't going to turn up. 100% right didn't turn up and now saying now the vehicle will be picked up mid night. The only thing they are good for is to take you off the motorway and then forget about you.”

Helpful Report

Posted 11 months ago

“I applied for an international licence on 04/06/2024 and my flight is on 24th June, still no sign of my licence, no phone number to contact AA, very disappointed.”

Helpful Report

Posted 11 months ago

“If I could give 0 stars I would been with them for 5 years come to get my car recovered as it broke down, guy cane out 5 hrs later to tell me my car hasn't been maintained so he refused my recovery/repair yet the car has full service history mot tax and insurance..... just because my plastic bit of wheel arch fell off what a joke will never rejoin and would advise anyone looking for breakdown cover to go elsewhere”

Helpful Report

Posted 11 months ago

“Policy states any faults engine management light will be investigated try and use service and get told vehicle is drivable so your on your jack should state in policy won't attend unless your car has lost power or broken down absolute rip off would like to be reimburst for policy and cancel POLICY NUMBER 6356 0155 2320 0353”

Helpful Report

Posted 11 months ago

“Shambolic got pushed from telephone nos to telephone nos to a chat bot to WhatsApp when I finally got through to someone told them I wanted to upgrade the breakdown cover that comes with my bank account to include national recovery got quoted £93 so I went to the RAC WEBSITE did it all online got the FULL breakdown package even onward travel for £32 per year all done in 5mins online How can the AA be deluded enough to think they are competitive”

Helpful Report

Posted 1 year ago

“The driver arrived on time very professional and polite he done he's upmost best to fix my problem a big shout out for Joshua Hancock black Mercedes Leysdown kent”

Helpful Report

Posted 1 year ago

“Well i am about to tell you On breaking down on the 23 oct 23. I was relayed home having relay cover iwas happy after a 4hour wait.You may was the vehicle repairable must pass on this as the AA sent a sub contractor. Now I find myAA insurance has increased by22.5%.All because my vehicle was relayed home they say i made a claim. How can you claim when you have relay cover”

Helpful Report

Posted 1 year ago

“As a platinum member spending £650 per year the only time I needed assistance on the M11 at 12.0pm I was assisted at 2.45 pm. I had already sorted the air lock problem to find when th AA man arrived said yea k ok where are you going I told him he said he needed to go there and if the AA called to tell them he was following me but gave me his mobile number and said if it broke down he would call”

Helpful Report

Posted 1 year ago

“On hold too long but received 4 calls to renew”

Helpful Report

Posted 1 year ago

“I wouldnt recomend using them. I have used the AA driving school and am having problems. Also there is no number for the AA driving school so clearly spending £70+ means nothing to them as they have bad customer service where the customer service is basically an online message where employees sound like robots and same the same thing everytime.”

Helpful Report

Posted 1 year ago

“You won't let me cancel my insurance with you. I have now been paying 2 monthly insurance premiums. If I have a claim, can I claim on both. I want my insurance cancelled as of 1 st May 2024 and all subsequent payments returned to my account.”

Helpful Report

Posted 1 year ago

“I’m 77 years old and was left at the services for over 3hours and the only contact I had from the AAwas to add a further hour each time to their ETA after being told by the duty services manager that the AA often left people there overnight I made my own arrangements and my local garage in Plymouth came over 150 miles and rescued me all before any further contact from the AA. The service is a joke and I shall be cancelling it ASAP. Do not be conned by this organisation”

Helpful Report

Posted 1 year ago

“Our car packed up on us while on holiday, near penzance, Wednesday just gone. AA were quick to come out and look at it, and ended up having to be towed home. An arrangement was made for me and car to be picked up this morning (now yesterdaymorning), and start long journey home to Hampshire. My first guy (David, think his name was) was on time and brilliant, took me as far as he could, and dropped me at a services. Got there at about 4.15 ish, that's where the magic ends. Was kept waiting till nearly midnight before I was picked up again, only to be told.....I'm going to another services....and here I am at 1.25am, female on my own, waiting for a text to even tell me when someone else is coming! Nothing......so 14 HOURS after first pick up, I'm STILL not home. Just disgusting.”

Helpful Report

Posted 1 year ago

“This review is about AA’s business partner. My car broke down on Wednesday and AA sent out Rowes Towing in Tauranga. The short story is after waiting 3 hours and getting two different trucks they couldn’t load the car and canceled the job. Not even sure why AA would partner with such a shoddy company. The positive is DVT (Downtown Vehicle Towing) came out and had car loaded, secured in 15 minutes. Even though understand not AA, though why they partner with the first company and they have the contract seems stupid”

Helpful Report

Posted 1 year ago

“On May 7, for anniversary trip, there was a maintenance issue which had been reported 6 times, and ate the entire 3 hour layover we had in Philly, flying to Venice. Because we missed, we lost $500 in Venice, had to spend another 300 in Philly for a hotel. On our return, the intl leg was perfect, but out 4:54 connection to Pensacola has now been delayed by 6 hours, with no end in sight. They are short of crew and sympathy and seem inept..we will try hard to NEVER book again with aa.”

Helpful Report

Posted 1 year ago

“After waiting five hours For recovery, a representative from the AA came and told me that we would have to have the vehicle removed by a tow truck as he was unable to do it. He said we could set it up for the next day and we give him all of the information of where the garage was And he said everything was fine and said everything was set up for collection the next day at 3 pm the next day, the vehicle had still not been recovered so I called the AA I was told that their representative had just said the case was pending and nothing was set up. I was then informed that the recovery was unable to happen unless I upgraded my policy as they said that the garage that we had agreed on was outside my policy limits. But surely once the AA representative Had already agreed that recovery could take place to that garage, I’m sure that the AA should honour their agreement especially when I’ve already waited, five hours on the night, and another full day has elapsed with my car still stranded”

Helpful Report

Posted 1 year ago

“Flet really let down my the AA cracked my axle and my car was not drivable so called the HELPLINE was told it would be quicker the use the app so did this put in all the information required and was then given other contact number rang that spoke to a man who informed me they would cost me £300 for them to attend luckily I didn't end stranded so I ring the garage were I have my car repaired and guess what they came out to collect at quarter of the price how can they justify that price tag absolutely ridiculous taking payments every month then asking for a large payment to get you safely home what joke”

Helpful Report

Posted 1 year ago

The AA is rated 2.8 based on 1,960 reviews