2 months and STILL NO REFUND and NO UPDATE This is a general feedback for AA customer service. I am due a refund for my previous car insurance. I am utterly disappointed by how they handled a simple changes in updating my car registration. It's been more than 2 months since my policy was cancelled and I was told at the time the refund couldn't be processed because of some internal technical error and then I was told it's been looked at by finance team. I wonder if anyone is actually looking into my claim at all!! I have raised sooo many requests since then, also spent hours and hours on the web chat just to get an update. STILL NO REFUND and NO UPDATE