The AA Reviews

Name: The AA
Rating: 2.93

2.9 Rating 1,773 Reviews

48 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.9

Based on 1,773 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 13th December 2023

Tom Houlton.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How cold are you guys at 5 pm to report at break time, you said it be two hours four hours later. Can you try to send me a garage which is not the service I paid for now I have to wait seven hours for the aa to come bad service”

Helpful Report

Posted 6 months ago

“Kept having this issue where my sister who is a member put in a request and they would call me with all her information and even her phone number acting like my phone number was hers and they were calling her. After the second time, whenever I kept receiving updates and information that needed to go to her, I called customer support to see why this was happening and the guy was very rude I was telling him I don’t understand why they are contacting me and he was like “Well it’s not hard to understand, it’s because it’s under your name” in the rudest tone ever. Like I understand something is not right this isn’t about that it’s about fixing the damn issue. I just hung up. Customer service and honestly the whole company sucks.”

Helpful Report

Posted 6 months ago

“Very disappointed I have lost my keys on Tuesday when I give them call they told me they very busy and earliest they can send some one to me on Friday”

Helpful Report

Posted 6 months ago

“21 hours since ringing for recovery still waiting in freezing conditions Staff unhelpfull told different tale everytime we rang Refused request to speak to a manager Will be over 24 hrs if we ever get home”

Helpful Report

Posted 6 months ago

“"Just recently had to make a claim on my insurance,I was very pleased with the service and dealt with my \r\nProblems with speed and efficiency "”

Helpful Report

(Home Insurance) - Posted 6 months ago

“The AA left me stranded on the hard shoulder of the M1 for around 5 hours I don’t need to plan my short journeys as I have break down cover and would not expect to be told I am a priority and then left for that amount of time below is the reply to my complaint. ADR Post Conversion Complaint Complainant Mr Joseph Case Manager Arron Burns ADR Customer Solutions Today’s Date 15/09/2023 AA Case Reference 5353605 ADR File Reference NCS500646 Upheld/Not Upheld Not Upheld Business AA Company & Product AA Developments Limited Case File Review & Outcome The consumer requested assistance via telephone on 07/07/2023 at 11:13am - A priority marker was set due to the consumers location and situation. One of our AA patrols attended at 14:07pm however, did not have the correct resource vehicle to enable them to recover the vehicle. Therefore, they left the scene, and a further recovery task was created at 14:12pm, with one of our third-party garages arriving on scene at 15:47pm. The consumer has referred to having no supplies such as water and medication whilst waiting for assistance. I would note, it is the consumers responsibility to ensure they have required supplies such as water, food, when starting their journey. We would expect our consumers to plan accordingly, and if they are required to take medication, that the consumer would have this readily available in any eventuality. The complaint has been addressed as 2 parts, delay in service being provided, incorrect resource being sent initially. Both aspects of the complaint have been agreed to, and £70 compensation provided to reinforce our sincere apologies. At this stage, we believe the complaint has been addressed appropriately, in-line with our complaint handling processes and internal compensation guidelines. We would not be looking to provide any further compensation or reimburse of the annual membership fee paid by the consumer. So much for the third emergencies service and the very nice man as advertised! Date of experience: 07 July 2023 The price for leaving me in danger stranded with no water or meds for 5 hours £14.00 a hour what a liberty!”

Helpful Report

Posted 6 months ago

“It is really disappointing about AA I have health and motor insurance with them whenever I want to contact regarding claims or any other inquiries they never come to the call we have to wait hours on call and I have lots of pending bills of my partners which are needs to be claimed as they not responding we cannot do anything”

Helpful Report

Posted 6 months ago

“Do not use the AA!! First of all, the customer service is terrible, our car set on fire and the person I spoke to on the phone was very rude, abrupt and unhelpful (we had 3 children under 8 with us). She didn't have a clue how to help me and just point blank refused to check, she just kept repeating herself. Secondly, the AA delivered our burnt out car to our doorstep the next morning, which wasn't only a traumatic reminder for my family but I was told by a mechanic that fetched it that it was extremely dangerous and could have set alight again!!! Thirdly, after sending a complaint, I had a very unprofessional reply. They had listened to the calls and agreed that the woman was rude and unhelpful and blamed her for poor customer service and they completely ignored my concerns about leaving a dangerous car outside my front door, putting my children in danger!!!! Disgusting service and I'm taking it further!!”

Helpful Report

Posted 6 months ago

“LET DOWN, UPSET I can’t believe I’ve waited over 8… I can’t believe I’ve waited over 8 weeks just to be told that the AA aren’t taking liability on damaging my car when I called them out to help when my car breaking down! They couldn't fix the problem so said they will move my car to my garage, my garage and home where over 13 miles away and was out of the 10 mile radius, they asked me for £280 of which I didn’t have. Long story short they said they would take me to my work of place which was 1.5 miles away, they made me read a leaflet on towing, to which I said I wasn’t comfortable, but due to me having to leave my car in the middle of the road I felt I had too! He made me sign any damage form. I managed the tow for 1.5 miles, driving it ok past roundabouts, small and big turns, etc, then when he turned into my work place it was a very sharp left turn on the left. I turned my wheel as much as I possibly could, but it wouldn’t turn any more. I beeped my horn to let him know, he carried on then stopped, then I heard a huge tearing, the bar tore all my grill straight across to the left also dinting the body work. He got out saying if only you had beeped sooner, I explained about the wheel, he then tried to turn it, took him ages to do so. He then proceeded to complain about his tow bar being bent and all being my fault. He showed no remorse or sympathy towards me or the car (TT) Today they have said because I didn’t turn the wheel it’s all my fault, of course I turned the wheel, I work there I know what I’m doing. Im so upset with the whole experience of which I have told them, I’ve asked for them to reassess there out come or I will be seeking legal advice! Has this ever happened to anyone else! Carolyn Ashcroft”

Helpful Report

Posted 6 months ago

“Truly awful company. They do everything they come to charge you for each time they come out. Waste of money.”

Helpful Report

Posted 7 months ago

“Almost one month ago my car broke down on the road at 11:50 am on August 24, 2023. After AA sent the mechanic, it was found that the car needed to be recovered because there was a problem with the turbocharger. They told me that the recovery truck would arrive within an hour. I waited for my wife on the road for 6 hours without food water and toilet and the AA didn't show up, always lying about the time the recovery truck would arrive. When it was 6:00 pm we called again and they said they had no idea when the recovery truck would arrive. We had to call a private recovery truck who charged us £405, because my family was in a panic to wait 9 hours on the motoway. I want AA to reimburse me for this amount £405 and pay me morals for what happened. The company was disrespectful to its customers, an unbelievable and disgusting situation. I received after 6:00 pm a SMS from AA that will just recover me another day.”

Helpful Report

Posted 7 months ago

“My wife hit a deer in the middle of the night in an isolated spot in the Scottish Highlands. Car was extensively damaged and unable to be driven. The AA on this occasion proved to be a dysfunctional and incompetent organisation that effectively abandoned her. The call centres are hell on earth.”

Helpful Report

Posted 7 months ago

“On 30th August 2023 in Huddersfield my car had a flat battery. As part of my Ford Assist policy they immediately sent a mechanic from the AA who was very efficient, polite and friendly. I would like to thank both him and the customer service team for their professional and thorough service.”

Helpful Report

Posted 7 months ago

“Shocking! Broke down at Preston services, nobody came it cost us £400 to be recovered. I Couldn’t get through to them on the phone after they kept moving the wait time on the app. We filed a complaint and was given £30 compensation not even 10% of what we had spent. We were told to send our receipt for consideration and then continually ignored! Phoned up to cancel, explained why and they said no problem and cancelled it very unreliable service through and through. Happy to take your money every month but do not provide the service they claim to provide”

Helpful Report

Posted 7 months ago

“My 21 year old daughter on route from work across secluded country lanes in Cornwall as only route home hit a pot hole and burst her tyre. Managed to get in touch with AA who said they would be with her within the hour then kept putting the time back an hour then another hour. Not wanting to leave her on her own I drove out to wait with her. It was clear they were not coming so I managed to get the vehicle off the Road and they promised to come to day then started to put back the time by hour after hour. I cancelled and arranged to get someone out to fix. What's the point in having cover when they are so unriliable. Awful service”

Helpful Report

Posted 7 months ago

“the AA , "fourth emergency service" left my daughter on the hard shoulder of the motorway for 3 1/2 hours, only to be towed to a service, and left for another 3 hours. if a woman on her own , broken down on a motorway , isnt a priority, then what is ? The usual excuse of "high volume of calls" cant be used , as when the breakdown guy got there he told her he only had the call 10 minutes before !”

Helpful Report

Posted 7 months ago

“AA Deserve A ZERO FOR THERE INCOMPETENT UNSYMPATHETIC STAFF I SENT THEM A EMAIL ON 25TH AUGUST 2023 STATING TO CANCEL MY INSURANCE AS THEY ARE A BUNCH OF RIP OFF WHICH NOW I TURN TO THE FINANCIAL OMBUDSMAN AS I FEEL I BEEN UNFAIRLY TREATED BY BEING CHARGE A EXTRA £75 AT BEGINNING OF TAKING MY INSURANCE OUT WITH THESE AND ALL I EXPERIENCE IS DIABOLIC UNPROFESSIONAL SERVICE EVEN WITH THEY BREAKDOWN SERVICE THEY EVEN REFUSE TO COME OUT TO ME AS I HAD A ISSUE WITH MY CAR AFTER HAVING NEW CLUTCH FITTED. THEY USE TO BE VERY PROFESSIONAL ONCE THEY HAVE NO NVQ CUSTOMER CARE SKILLS JUST WANT TO TAKE AS MUCH MONEY FROM YOU THAT IMPORTANT TO THEM STUFF IF IT EFFECTS YOU TO LIVE DISGUSTING RIP OF SERVICE. AVOID AVOID AVOID”

Helpful Report

Posted 7 months ago

“I purchased a new 12V battery from the AA after my Kona EV refused to start. The AA came out via Hyundai Assist the tech said I’d get a receipt via email in a few hours. I didn’t. That was 3 days ago. So my low score is due to not being able to contact anyone in the AA about this. The options aren’t what I’m enquiring about and the phone gets cut off after a while. The chatbot is useless.”

Helpful Report

Posted 7 months ago

“I had a flat battery. Rowan came and start up the car for me and noticed that it's a new battery which I have recently purchased from them before. But the battery was a smaller size than what my car wld actually need. So he's gone that extra mile to make sure that I wouldn't get another flat battery anytime soon. He rang the manager to explain and they decided to replace it with a bigger battery. He also cleaned the parts that's been corroded before connecting it to the new battery. And for this, I give Rowan a 5 star review, for his excellence customer service.”

Helpful Report

Posted 7 months ago

“Very disappointed with the AA my steering locked we was left at the roadside with no phone it had run out of charge i did tell them had my 86 year old mother and a dog with no lead with me its change so much not the caring AA it used to be”

Helpful Report

Posted 7 months ago

The AA is rated 2.9 based on 1,773 reviews