The AA Reviews

Name: The AA
Rating: 2.93

2.9 Rating 1,774 Reviews

48 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.9

Based on 1,774 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

Write Your review

Tell us how The AA made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The AA 1 star review on 13th December 2023

Tom Houlton.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver excellent. Customer service very poor little to no knowledge. No help at all. Only want you to use app. Waiting 4 hours and not 1 call from them.”

Helpful Report

Posted 4 months ago

“All of the customer service agents I have spoken to have been pleasant. However, the issues do not get resolved. I was insured on a random registration number and waited a week for AA to obtain the call logs to prove it was not my mistake. This was fixed, however, even though the agent told me the incorrect reg policy would be cancelled, it was kept active and I was billed for both the incorrect and correct policies. I then contacted AA for a refund and was told it would be processed within 10 business days. Approx. 20 business days later, I have still not received it. I don't leave negative reviews as I understand mistakes happen, it is fine as long as they are fixed. My issues are not. I suggest purchasing insurance elsewhere. The agents are nice but problems are not solved.”

Helpful Report

Posted 4 months ago

“Called out the AA at 12 noon. Still waiting at 00.30. Great service NOT 😞”

Helpful Report

Posted 4 months ago

“Would just like to say Ian Campbell give top quality service today not only fixing my car but his customer service was excellent thankyou very much”

Helpful Report

Posted 4 months ago

“WARNING to anyone wanting to join this rip off organisation who are not interested in stranded motorists and only want your money and useless sales Did you know you have to be a member for 24 hours before they come out l don’t remember reading that anywhere and it certainly is not on the television advertising l discovered it to my peril they said they would turn up and did not unless l paid £150 extra What a bunch of scumbags and scammers l cancelled my membership and got a £20 cancellation fee where is all this mentioned when you join Do Not join this organisation there are plenty of competition and cheaper and friendlier do your research and ignore them first absolute rubbish they should not get away with this cheating trick l am passing this on to everyone l know so they won’t get any business from my friends and other people”

Helpful Report

Posted 4 months ago

“Disgraceful service and communication As I wrote this, have now been sat awaiting rescue since just past 5:30pm yesterday Dec 12th. It’s now 1:25am on the 13th. I have called three times, had numerous false ETAs, via text AND their linked “live” site that has not updated for over four hours Upon my second call finally getting through, I was told that I was being put on a “priority” (call answered at just before 10pm) Called again at 11:19pm and was told I’d be picked up at 1:15 am. From then on in when I called your number because I’m not getting any “live” updates, the message when I click option 1 is saying “12am on the 1st of January”. It’s now 1:30am. Messaged to say pick up is 2:10am, driver has just called me. Absolutely disgusting levels of service, utterly abysmal communication via both the tech designed to make it easy and the “people” when you finally speak to someone…disgraceful.”

Helpful Report

Posted 4 months ago

“Left stranded for over 4 hours in a cold December evening. Made numerous calls and after waiting over two and a half hours was told the breakdown still hadn’t been assigned. When making the initial call I was very clear that the recess shredded and could not be repaired and that we did not have a spare. When speaking to the AA 3 hours later they told me that it was marked as a puncture and that I had a spare. I made it very clear that the tyre couldn’t be repaired and that I would need a recovery vehicle to which I was told that they had to send a patrol no matter what and that a recovery vehicle would take another 4 hours. I was also given different versions of how long I’d need to wait told there where no AA vehicles and various other inconsistencies depending on who I spoke to on the phone. Terrible service. Terrible customer service. If you break down with the AA you have to be vulnerable or on a motorway for them ti do anything like their 40 minute supposed call out time. Absolute disgrace!!”

Helpful Report

Posted 4 months ago

“Awful service tonight. Husband stuck in lay by for 5 hours. He is freezing and hungry and is nearly 70 so desperate for toilet. Has been put off pick up several times. Disgraceful, we shall be informing Nationwide Building Society.”

Helpful Report

Posted 4 months ago

“Argumentative staff, not willing to help.”

Helpful Report

Posted 4 months ago

“Alternator kaput, so lost all battery power. AA got to me in about 90 minutes but kept me updated on their progress in reaching me. James was excellent, quickly diagnosed issue and charged battery enough for me to get it started and drive the short distance home - with him following to make sure i made it ok. No complaints whatsoever.”

Helpful Report

Posted 4 months ago

“Tried to ring app support ...phone ringing over 30 minutes ....given up”

Helpful Report

Posted 4 months ago

“AA should stand for AVOID AVOID. I filled in an online membership application. Gave them my vehicle reg etc. Set up the direct debit. Congratulations on being a member No 6356011542439785 The very next day, 45 miles from home my clutch went. I needed to be towed home. I was told I had to pay £ 150 as I wasn't a member for a full 24 hours. What a con. The first recovery truck from Bennets turned up. When told my address was 45 miles away. He said it was too far and left. He didn't tell the AA he left me. I had to make another request for help. The AA man Russell towed me home. Very professional and efficient. The whole experience took 7 hours. The fact Bennets just drove off was shocking. Also the £150 charge I had to pay as I claimed within 24 hours. My first breakdown in 40 years. AA = AVOID AVOID AVOID AVOID”

Helpful Report

Posted 4 months ago

“Absolute rubbish. Initially had to wait 4 1/2 hours but unable to repair car. Then told the car would be moved but could take a further 48 hours. In meantime police (who had been very patient to this point) contacted emergency removal due to chaos car would have caused to morning traffic. This cost me additional £200. Find an alternative to AA if you possibly can. All the bad reviews I have subsequently read are accurate in my experience.”

Helpful Report

Posted 4 months ago

“1st time I broke down, I informed them that my clutch pedal on my transit was broke and could not be fixed roadside but they insisted on sending a repair van. Waited 3 hrs for him to say in 10secs it need a recovery. Then a further 5 hours before the lorry arrived. It's now happened again. Broke down at 4:50pm didn't get a van hear until 8:20. Now waiting for a recovery lorry due to get here at 12:35am. An absolutely appalling company, service is not fit for purpose.”

Helpful Report

Posted 4 months ago

“The AA HAS-BEEN taking money monthly knowing that I already had cover from my bank and outright refused to refund the money they gad been paid twice”

Helpful Report

Posted 4 months ago

“I am angry , my car wouldn't start so called aa have homestart , I also have an insurance I pay first £35 upto £500 ,the aa man couldn't get it started and towed the car to the AA autocenter I'm dartford .I rang sat to find out what's happening I was told it would be looked at today I rang again today they said I was never told it would be looked at today ( I am a liar??) It's not being looked at until Thursday!!a week! I pay £68 a month for a service I AM NOT GETTING ! Total joke ! AVOID go to the RAC anybody else !!! And I still don't have a car and am paying for a cab for work everyday as I start at 4am before the buses start.”

Helpful Report

Posted 4 months ago

“After joining online and suppling my vehicle reg etc.. The following day my clutch went 45 miles from home. My 1st break down in 40 years. I had to pay £150 as I claimed within 24 hours. The first recovery driver drove off as he didn't want to tow me home. He didn't inform the office, I had to request another driver. Took 7 hours to get me home. AVOID AVOID AVOID”

Helpful Report

Posted 4 months ago

“Everything that could poor communication Disgraceful service 2.01 Phoned AA finally got car picked up at 9.30pm wasn't answering phones.”

Helpful Report

Posted 5 months ago

“can never get through on phone ... renewals expensive along with canx fees and admin fees !!”

Helpful Report

Posted 5 months ago

“Great service today, Clive rescued me on the coldest day of the year so far! Followed me to my garage incase it broke down again! Can’t fault the AA, the guys who have come out to me this year and they have been a few times! have all been great, friendly and got me back on the road, thankyou x”

Helpful Report

Posted 5 months ago

The AA is rated 2.9 based on 1,774 reviews