Worst Breakdown Experience of My Life – Misled, Overcharged, and Left Stranded I broke down on the motorway at 5am after a night shift. I called AA for help and was left on the side of the motorway for nearly 3 hours in freezing cold, in a dangerous location, with high-speed cars shaking my vehicle. I was exhausted, scared, and freezing. I was forced to pay £150 for an “emergency call-out” on the spot—despite later being told by the recovery driver that this should not have been required upfront. I was then misled about the recovery plan: I was told I would get 15 miles free and just pay £4.50/mile after that. But when I got to Oxford services, AA told me I had to pay another £85 and increase my plan to be taken home—despite already being told otherwise. I was misinformed multiple times by different AA staff. I was then left waiting at the services for another 2 hours, even though my driver was ready to go. The delay was due to AA’s internal mismanagement—they hadn’t even entered my job into the system properly. The driver’s company (Cotswold Recovery) were incredible, but they were blocked by AA’s poor communication and system failure. I was 7 minutes from home, and they tried to force the driver to take me back to Oxford just so I could wait another hour for another AA driver. I finally got home at 12pm—7 hours after breaking down. I felt completely emotionally wrecked, misled, and financially drained. I paid over £200+ for a service that failed me at every step. AA put me in danger and treated me like a number, not a human being. I will be taking this further through a full complaint and legal process. I want a full refund and a formal apology.