If I could give -1000 stars, I honestly think it still wouldn’t scratch the surface. I booked an appointment on the oh-so-reliable AA Smart Care website for today, 26/08, to get my rear pads replaced. Smooth booking experience, even gave me a lovely time slot between 8 and 12. I thought, wow, organised! Silly me. So I waited. And waited. And waited some more. Then, being the wildly patient and trusting person I am, I finally called—because surely something minor had happened, right? Well, plot twist: they cancelled the booking without telling me. Why? Overbooking. Because apparently, in 2025, it’s still acceptable to sell services you can’t provide. Not even a text. Not an email. Not a pigeon. Nothing. No reschedule. No courtesy. Just a casual “We’ll refund you in 2 working days. You’re on your own until then.” And again, I had to call them to find this out. I’m almost tempted to let it go and see if they’d ever bother to tell me at all. Maybe in 2040? AA, you're not just a breakdown service. You are the breakdown. This was my magical journey with AA Smart Care. Would recommend to absolutely no one.