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The AA Reviews

2.8 Rating 1,950 Reviews

45 %

of reviewers recommend The AA

Company Reviews

2.8

Based on 1,950 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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Email:

customer.solutions@theaa.com

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53

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awkward when making a claim, too many issues + not enough resolutions. Not recommended.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“OK could be better”

Helpful Report

(Car Insurance) - Posted 4 years ago

“It is not AA fault as like documents in black and white on PAPER!”

Helpful Report

(Car Insurance) - Posted 4 years ago

“I found dealing with AA a nightmare. When renewing my I tried on three separate occasions I could not get through having waited for 1st - 45minutes, 2nd 1hour & 10minutes and lastly 37minutes. waisted my time. Due to COVID-19 like most I am faced with a lock down hence my car is parked up sitting on my drive since December. My renewal was the 6th Jan 2021. I finaly get through to AA on the 26th Jan 2021 with a view to cancel the renewal as they added 15% increase on the previous year (absolute robbery given the current situation for drivers, if anything it should have gone down). Fortunaly Go Compare were able to find a quality solution and actually get me a price which improved my cost by -20% over last year. What was AA response? to charge me over £50 for the for 20 days of insurance for a car parked in a drive!!! Daylight Robery Comes to Mind.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Had been with the AA Breakdown for 3 years and never called them out. Renewal this year had more than doubled the premium from last year !!. Phoned up to query it and was told it was because the AA provided a 'Luxury Service' ?. Told them I would not be renewing cover and then miraculously they said they could do the same level of cover for less than they charged me last year . ,!! Don't know what the hell is going on with them but they have now lost my business. Pure & excessive profiteering.”

Helpful Report

Posted 4 years ago

“Very greedy when it comes to wanting your money I wouldn't insure my car with them again”

Helpful Report

(Car Insurance) - Posted 4 years ago

“I am still trying toget a settlement letter so I can claim my £250 excess charges from you as advertised. I have telephoned twice and emailed twice and still waiting!”

Helpful Report

(Car Insurance) - Posted 4 years ago

“no comment”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Make out they are the best. Until you have a problem.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Very sad to say that I have just left the AA to join anther service after almost fifty years. I have just got fed up with the annual inflated renewal request. Especially when I have a very low annual mileage and have not had reason to call anyone out for several years.”

Helpful Report

Posted 5 years ago

“We have been with the AA for twelve years and never had to call them out. Every year our cover is quoted at around 150 gbp for two person cover . Every year I phone them and it's reduced to 100 GBP or so. This year i didn't bother got other 2 person cover for 89 GBP. The AA sent a couple of reminders and then after it had expired a price reduction to 100 GBP. Not impressed got fed up contacting you every year for a realistic price The AA is relying on people to renew automatically. You have lost our custom now.”

Helpful Report

Posted 5 years ago

“LONG WINDED AND NOT THAT CLEAR THINK TWICE ABOUT GOING WITH AGAIN”

Helpful Report

(Car Insurance) - Posted 5 years ago

“My car broke down around 11 this morning, one of your guys picked me up an hour later, then drop us at South Mimms Service and went away saying soone picking us up at 13:25. We wait 1 hour and called again , no one came we called again and again your operator said it’s one more hour!!!! Now the worst thing last year my tyre blow up and I left my spear tyre in the garage. Called AA and guess what?! Same story! Spend 4,5 hours on hard shoulder in potentially danger spot. Than someone came to pick us up! I mean guys just don’t lie and tell me real time. I could’ve call someone else and sort it much more faster!”

Helpful Report

Posted 5 years ago

“I’m waiting in my dead car as I write this. I was driving along and my car lost all power and gave out a huge cloud of blue smoke. I ground to a halt. It’s obviously terminal. I rang the AA and told them the problem and that I’ll need recovery. After 2 hours a patrol man turned up in a little van. I told him the same as I’d told the office. He said ‘you’ll need recovery, rang his office and left. I’ve now got another 2 hour wait for a recovery truck. Not happy.”

Helpful Report

Posted 5 years ago

“AA rubbish setting up policy online! Did not get my policy through and had to phone few times. Then, the amount of passwords you have to enter each time I want to look at my policy is a big joke! Even when my policy is downloaded onto my laptop I still have to go through the whole process time and time again! It,s not a bank account just a policy!!! I will not be using the AA again for any items! Stay away if you have not got ten minutes each time you want to open your policy. Also you cannot see what you have set up! It does not show any excess what you have to pay in a claim!”

Helpful Report

(Home Insurance) - Posted 5 years ago

“Stopped my membership after 20 plus years - no loyalty for long standing customers didn’t even ask me why”

Helpful Report

(Home Insurance) - Posted 5 years ago

“Been broken down since 5pm reported that fan belt had snapped they send a small van with no parts just to confirm what I said. Then promise to get me a tow truck within 1hr 30mins. Two hours later still waiting an told we can expect to wait much longer. I’m very disappointed have a young child and no toilets. The service has fallen down the ranks, and cannot be relied upon.”

Helpful Report

Posted 5 years ago

“I have been a royal AA customer for many years and I have what I would term as a basic package - me in any car, basic Roadside Assistance outside the 1/4mile and Relay. All for a whopping £160+ a year. There is no loyalty required when and if as now I shall be shopping around for a cheaper alternative.”

Helpful Report

Posted 6 years ago

“Actual breakdown is ok. But automatic renewal is a big con. They charge loyal customers more than new customers. Big con”

Helpful Report

Posted 6 years ago

“Abysmal customer service.... I omitted to mention that I had made a query about a claim on previous policy but did not proceed with claim and AA then cancelled my insurance which made it almost impossible to get renewal insurance elsewhere. Despite numerous emails I got nowhere and they even had the cheek to make a deduction from my refund for 'admin'....outrageous!”

Helpful Report

(Car Insurance) - Posted 6 years ago

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The AA is rated 2.8 based on 1,950 reviews