The AA Reviews

Name: The AA
Rating: 2.79

2.8 Rating 2,028 Reviews

44 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.8

Based on 2,028 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shockingly bad. 11 hours waiting on a Motorway slip road, when the sub-contractor truck finally arrives, it is only to take me off the motorway... No further actiin taken by the AA. Utterly useless and un fit for purpose. Why pay a premium price to the AA now riding on it's once proud name, to badly manage a recovery. They do not communicate properly, total waste of space Not one penny to be wasted in the AAs direction ever again.”

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Posted 6 months ago

“Still waiting 5 hours on for pick up to a safe place and then have to phone to get picked up again. Will never be a member of the aa ever again”

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Posted 6 months ago

“After paying my monthly subs to the AA for years I unfortunately had to call them last week after my car broke a spring after hitting a pothole. I nursed the car 1/4 of a mile and made it home. I pay for nationwide recovery and home start so next morning I was confident that a simple call would see my car delivered to my local garage for repair. My mechanic had asked me to check and sure enough the broken spring was resting on the tyre tread. After calling the AA I was transfered between 3 different advisors and listening to muzac I was eventually told that my situation didn't qualify as a breakdown, they were classifying it as an accident meaning I was expected to pay £300 for a low loader to take my car 2 miles to my local garage. I refused and decided to nurse my car to the workshop for repair. I've since cancelled my subscription to these charlatans. Hopefully the RAC will be more helpful should I ever need them.”

Helpful Report

Posted 6 months ago

“I am absolutely appalled by the service I've received from AA Accident Assist. After being assured—multiple times—that I was covered and my repairs would be handled, they collected my car, took it over an hour away, and promised a replacement vehicle that never arrived. I've spent all day chasing them only to be told, after days of missed promises, that I was incorrectly advised and they won't help with repairs after all. My car won't be returned for at least a week, no replacement offered, and I’m left unable to get to work or take my kids anywhere. Agents have been rude and unhelpful, requiring me to repeatedly call and wait on hold. The AA’s service is a joke—they still have my car and are now suggesting I ask my insurance company to collect it, which I’ve been told isn’t even possible. I expected so much better. Absolutely shocking from a company that claims to care about its members.”

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Posted 6 months ago

“Poor show obvious problem with vehicle very strong smell from underneath vehicle engine had cut out whilst driving and red warning triangle with engine restricted Agent couldn’t identify problem and said AA could not recover vehicle as nothing came up on diagnosing although it was obvious there was something wrong with the vehicle and could be dangerous to the driver as the vehicle had cut out when being driven”

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Posted 7 months ago

“Everything from the minute I got in contact. Contact was made at 7pm, call handler told me someone would be there around 8.15pm. Shortly after received a call from Walls truck services saying they aim to be with us at 21.50pm. After several calls back and forth, its now 2.09am and aa has said someone will be out by 2.30am. I've only renewed my policy 2 days ago, but I definitely won't be renewing it again or recommend this company. Absolutely awful services. Be honest and upfront and tell customers the truth about call out times. Customers would be more understanding.”

Helpful Report

Posted 7 months ago

“I have been trying for 2 days to cancel my AA renewal cover for 2 days and going round in circles, the only way is Whats App chat, it continues to ask questions, you answer, then it tells you the system is down and you are then back to square one, absolute disgrace, I am going to trading standards, you cannot cancel in the app, it’s takes you to chat or whats app, customers have better things to do than spend hours trying to cancel a policy.”

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Posted 7 months ago

“Total waste of money.”

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Posted 7 months ago

“been with the AA for 30 years n today for the 1st time in 7 years had to phone them,they refused to come out to me because I was in a van which she said is a commercial vehicle, I thought it was the person who was covered not the vehicle,tomorrow I will be cancelling my policy and going to the rac,I can understand this as I've been towed home previously in my van”

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Posted 8 months ago

“Refused to come out to my house without me paying an excess fee of £150 as it’s the second time I have reported that issue even though the first time they refused to come out and I was told to try again in 24 hours. Terrible customer service. Just looking to make money out of you. Don’t recommend. Go somewhere else.”

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Posted 8 months ago

“So the AA have emailed to notify me of an increase of £8.61/month (£103.32/year) while offering a 33% discount deal for new members!! Only time I've ever used them it took over 2 hours and the mechanic couldn't recognise the battery was faulty, local garage did that! Needless to say will not be renewing membership.”

Helpful Report

Posted 8 months ago

“We have been in the AA for 4 years only called them out twice both times we waited for hours in both occasions we had to make alternative arrangements to get home we will not be renewing our membership diabolical company”

Helpful Report

Posted 8 months ago

“Unfortunately, my experience with this company was highly unsatisfactory. Despite assurances that my withdrawal was processed, no funds were received after more than a week. Only after escalating the issue and presenting evidence to Tony Jackson was I able to recover my profit. I advise others to exercise caution.”

Helpful Report

Posted 8 months ago

“I would VERY strongly advise people NOT to take out an AA insurance policy. I have found them to employ deceptive practices which could prove disastrous for people and it certainly has caused me a lot of stress and anxiety. I asked them for a recording of the telephone call I made and they have not been able to provide it in a way that I can access it and have refused to provide it any other way. I have asked for a transcript and they told me it would take 28 days to arrive. All my insurance documentation has disappeared from the website as they have closed the account so I have been effectively left up the creek without a paddle.”

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Posted 8 months ago

“Sunday just gone the aa eventually arrived to fix my car he told me the parts and fitting would cost 250 pounds which at the time i thought was ok But I then phoned my m8 and he told me I was conned so I went on line to check the prices for the parts and 1 part was around 55 pound and 40 for the plugs total around 100 pounds so been charged 250 pounds for 20 minit job I found unfair I phoned customer service to log my complaint and all I got told was I would receive a letter of apology so I then said I won't to cancel my contract”

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Posted 8 months ago

“Just seen the new advert for the AA. The insinuation is very inappropriate and rude. I don't think this is called for. We are customers and have been for many years. I think we may go elsewhere in future”

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Posted 9 months ago

“Subject: Disappointing Customer Service Experience My wife and I had tickets booked with American Airlines to the same destination, just one hour apart. We approached customer service to ask if one of us could switch flights so we could travel together, especially since both flights had empty seats. To our surprise and disappointment, we were told it was against policy — even though it would have made no difference to the airline and would have meant a lot to us as passengers. This rigid policy and lack of empathy left a very bad impression.”

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Posted 9 months ago

“Really terrible company to work with. They truly have no mercy and use really hard sales practices.”

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Posted 9 months ago

“Because 4 passenger was late everyone on board have to wait for 30 minutes. Totally wrong”

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Posted 9 months ago

“Very disappointed with the service today. They promised to send a replacement vehicle and despite repeated calls, they were unable to send any replacement even after six hours. I have given up on their service..”

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Posted 9 months ago

The AA is rated 2.8 based on 2,028 reviews