The AA Reviews

Name: The AA
Rating: 2.93

2.9 Rating 1,773 Reviews

48 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.9

Based on 1,773 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 13th December 2023

Tom Houlton.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not the company it used to be - incompetent , very slow to turn up 6+hours . Im leaving after 12 years .”

Helpful Report

Posted 2 months ago

“Ths is the second time this year that I've waited over 6 hours for AA recovery. I've been with the AA over 10 years but will be leaving them this August when my membership ends and switching to another company.”

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Posted 2 months ago

“What an absolute disgrace of a company. Broke down last night at 7.45pm with dashboard lights flashing and loss of power steering. My wife rang straight away and was told it could be a couple of hours. After several telephone conversations later each time a different excuse. They finally arrived at 2.15 am. 6 hours 30 minutes later. We had no heating because of the alternator problem so was on the verge of Hypothermia. Would hate to think this was my son or daughter driving. All you get is excuses and sorry.”

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Posted 3 months ago

“The call operatives are unknowledgeable with the company’s policies. Several phone calls backwards and forwards from the customer and then the daughter (to eliminate the burden from the father, to no avail).Obviously lacking with necessary staff training. Caused an 82yr old a lot of unnecessary stress for their incompetence. Supervisor Lauren 813465 offered an unhelpful and unnecessary free recovery knowing full well the vehicle is presently at a garage. The AA was once a trusted reputed company but it seems it’s now ran as a Micky Mouse company. Dreadful service. Not worth the stress, time, energy and money.”

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Posted 3 months ago

“***do not use if you have valuables in your vehicle, they will get stolen & the AA ‘can’t do anything about it’, they’re technicians steal from customers without an remorse**** Have given the AA enough time to resolve. A technician entered my vehicle without my presence and without my permission. Which was fine at first because I didn’t have to wait while the technician was making a new key for me, he gave it to me when I arrived and went about his day. However, little did I know he had stolen a £130 pair of raybans from my vehicle. By the time I had noticed they were gone, it was word against word. They advised me to make a police report, but they weren’t able to give me any details of the vehicle or technician so I don’t know where they think I would’ve got with that. They refused to give me any compensation or anything. I’m not one to make bad reviews but this is unacceptable and I believe should be more in place to prevent valuables being stolen. WOULD NOT RECCOMEND the AA they are a terrible company and would advise you to pick carefully. Happy to change the review if the AA are willing to help in anyway, but considering it’s been over 6 months I doubt it.”

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Posted 3 months ago

“After years of being with the AA they have withdrawn my cover without letting me know completely useless,JOIN THE RAC!”

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Posted 3 months ago

“Disgusting behaviour towards my elderly mum. Will never have anything to do with AA insurance again. Am going to the ombudsman not for compensation because I’m not interested, but I want an unreserved apology. I’m moving everything including breakdown elsewhere. Disgusting.”

Helpful Report

Posted 3 months ago

“After my car was in a accident in October 2023 the garage the AA sent it to to be repaired steers of borehamwood they sent my car back out to me half repaired and with more damage obviously I sent it back they have now had my car for 3 months every time I enquire about how much longer they are going to have my car for all you get is lies and excuses the AA has bought into there lies after being told all parts are on site and the car is ready for independent inspection now I’m told that there still awaiting parts that have been held up due to the war in Ukraine After complaining to the AA they advise you that they have up to 8 weeks to reply To your complaint and they do take the whole 8 weeks Really disappointed with the AA Disgusting customer service”

Helpful Report

Posted 3 months ago

“Zero communications, I have been waiting for the AA to inspect my damaged vehicle which has been in storage since the 8th November 2023, its now nearly February 2024 and still no response or action from the AA.”

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Posted 3 months ago

“I don't know why The AA endorse diamond car sales of Hounslow they are rubbish,selling sub standard car's.”

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Posted 3 months ago

“AA USED TO BE GOOD BEEN WITH THEM YEARS NOW YOU CANT SPEAK TO ANYONE THAT HAS ANY IDEA HOW TO RESOLVE A PROBLEM AND IF YOU OWN A CAR AND VAN THE VAN ISNT COVER SINCE LAST YEAR SO GO TO THE RAC MUCH MORE HELPFUL”

Helpful Report

Posted 3 months ago

“Been in the AA for over 20years,in thattime I've used them once.just went to my father's grave with my mum,car got stuck on grass verge called the AA out for assistance, but unfortunately theywouldn't come out unless I payed 75pounds over the phone, because according to them my cover didn't cover getting stuck. I told them the shove it.”

Helpful Report

Posted 3 months ago

“Broke down in 1 of busiest City in UK on 1 of busiest junction with 5 roads cutting across it. Got told it would be high priority cause of location. They allocated a driver then with no warning changed it to a 3rd part company with 4 hour wait. When I phoned they said I need to phone the police they haven't got anyone in the area! As a result there has been so many near misses and I've had to wave ppl to warm them if the danger”

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Posted 3 months ago

“The worst customer service and service I’ve ever experienced.”

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Posted 3 months ago

“Worst Experience, They had the most rude person. Wasted our time. Absolute rubbish.”

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Posted 3 months ago

“Please stay away from AA they are the worst company you can go for. My car was fitted with a new battery by them within 4 weeks of this battery being fitted I have had nothing but problems. The new battery kept going flat each time I called the AA they blamed it on 3 different issues with the car. All 3 times I took the car to the garage the garage conformed there was an issue with the battery. I have tried endless time to get a refund and all they do is fob me off. I have got in touch many times with AA and no resolution. I am having to get in touch with the motor ombudsman and trading standards to get my money back. Please stay away from them they are nothing but liars and some customer services staff are so rude on the phone”

Helpful Report

Posted 3 months ago

“Yesterday Jan 9 th 2024 I broke down away from home .I contacted the Aa of which I have been a member for many years at top rate subscription,and was promised assistance in an hour .this was then consistently put back an hour at a time .I am 89 and it was freezing cold ,I was eventually rescued by family and do not know if rescue arrived or not I think the service I received was outrageous”

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Posted 3 months ago

“Renewal quote for 2nd year had an added € 157 charge. Went online and offered lower quote which salesteam would be matched by Renewal team. This after a lengthy period on hold wasn't matched. Beware when renewing with this company”

Helpful Report

Posted 3 months ago

“AA abandoned car at services with key! My brother came to see me in London for the New Year, arriving on the 29th Dec, his clutch went luckily near my house so managed to get parked up. He called the AA and and they came to see the issue. They said it would need a tow but my brother lives up north and didn't have the correct cover to get a full tow. They gave him the site and code to sign up to the correct cover which he did and arranged a tow on New Years Day. The driver arrived, and said that it would take 8 hours and 3 driver switches to get them and the car home. I gave them my car so they could get on their way. The driver got to the first stop with the car at a services, called my brother and said he didn't have the correct cover and would cost £800 for the full tow. My brother has no choice now but to pay, but the car is still at the services 3 days later with the key on the wheel!! AA can't tell him when they will collect it. Disgusting!!”

Helpful Report

Posted 3 months ago

“My 24 year old Son was 60 miles from home staying with his girlfriend when the wipers on his Renault Clio stopped working. Because the weather was pretty much rain across the whole region we told him to stay put and not attempt to return home. My wife is covered by the AA as she is the registered keeper of the car. After a call to AA she was informed that she was the only one covered and that they couldn’t assist our son. My wife’s policy is through NatWest bank and after reading through the policy it clearly states that the car was covered for any driver with my wife’s consent. My wife went to the bank immediately and was after a short time told that the policy was valid. My wife called the AA whilst there and the operator said after checking the policy it had been updated and she was covered. No explanation was given why she had to go through all this inconvenience. Now the AA were on the way to assist our Son and we thought he would be able to get home safely. AA were there within an hour but the mechanic basically told our son that he couldn’t fix the wipers and then went on to belittle him saying that the timing belt needed changing amongst other things he thought needed to be put right. This is the best bit !!! Because at that point it wasn’t raining where my son was the AA mechanic told him that the car could be driven but if it started to rain to pull over. We expected the car to be relayed home but how wrong we were. I cannot believe how from the outset AA just tried to get out of giving the service they promote. Very very angry and disappointed”

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Posted 4 months ago

The AA is rated 2.9 based on 1,773 reviews