The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,950 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,950 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not recommend False advertising rude staff”

Helpful Report

Posted 3 months ago

“I have been a member for over 30 years but yesterday's experience was incredibly bad. A month ago I was involved in a small accident (not my fault) and needed, amongst other bits, a bumper and lights replacing. Once insurance sorted and I found a local body shop to do the work I booked it in. But the battery had gone flat. No problem, I have home start service. I foolishly mentioned on the phone that the reason the battery was flat was because it hadn't moved for a month following a small accident. I mentioned the "Accident" word. That was that. Even though the flat battery was nothing to do with the accident they refused to come and help. Told me to contact my insurance. After decades I will be an ex member now.”

Helpful Report

Posted 3 months ago

“My wife paid £105 for AA renewal in June yesterday fan belt snapped 1 mile from home power steering not working as per guidelines get to safe place drove home no home start will not attend unless we pay another £120 even if we drive back to where it happened still want £120 disgusting and previous complainent at £47 thinks he has been trousered”

Helpful Report

Posted 3 months ago

“I've tried ringing to change my direct debit details kept waiting 25 mins This us urgent if they want to collect payment Whats become of the aa I'm almost tempted to cancel membership”

Helpful Report

Posted 3 months ago

“Broke down at 2pm yesterday, got home at 10pm. And I only got home as a friend came out to get me. AA said they’d be with us within the hour when we first called at 2pm. They don’t show up. We were in a dangerous place on a four lane, live island. Traffic officers had to move us off into a safer place as it was so dangerous and AA failed to turn up until 5pm. Even then they tried to fix the car, they couldn’t and so took us to Chester services and left us there. When someone was finally coming from AA to tow us home, the AA driver called us letting us know that the AA company had aborted the towing service and taken the driver off our service for towing us home. AA had left us stranded. The driver was kind and showed up anyway and spoke to my mums partner who had to stay behind and talk to him while a friend picked me and my mum up and took us home. Absolutely appalling service. If it wasn’t for the traffic officers, AA would of happily let us sit on a dangerous, live island for 3 hours. We were freezing cold. Disgusting behaviour from AA. Will be losing a customer. Company doesn’t even deserve 1 star.”

Helpful Report

Posted 3 months ago

“Called for breakdown 1845, informed help would be there in the hour. Two females in the vehicle,one 88 years old and freezing cold. Dark and raining. Numerous text messages informing of delayed attendance the last up date was for 2150 estimated time to arrive!! Had to call a taxi to get my mother home as very frail and had to leave the car in situ. Absolutely disgusting service. Go to Greenflag if you want a professional service. Could not even get through to call centre to speak to anyone.”

Helpful Report

Posted 3 months ago

“I have been waiting for my van to be recovered from Manchester back to Liverpool since the Aa mechanic placed an order for one at 1pm yesterday . The wheel bearing has disintegrated, and the vehicle is un- drivable. I was initially told that I would be recovered within 90 minutes. I had no word from anyone, so called the Aa, only to be told eta 4.30 pm. When no one showed up at 4.30pm, I called back, and was told that Mansfield recovery were too busy, and couldn’t give me an eta. Obviously, this was very upsetting for me, as I had been waiting since 10.30 am. It was now dark, raining and the road I was on isn’t a safe place to be at night. The Aa operator then offered to call me a taxi back to Liverpool, with the promise that, if I left my keys in the wheel arch of the van, then the Mansfield recovery truck would collect my van later that evening, and deliver it to my mechanic in liverpool. This I agreed to, as I needed to load up another vehicle for work in Manchester the next day. My van still hasn’t been recovered for me, and my mechanic had moved other jobs, so that he could fix my vehicle today, ready for me to work with tomorrow. Mansfield quite clearly don’t see Aa customers as a priority…… and the Aa operator couldn’t find anyone else to recover my van either. Which begs the question, what am I paying for? I was told I had upgrade my cover yesterday from gold membership, to cover the transit as a business vehicle. I was charged £107, only to be treated appallingly. This has caused me a great deal of stress. I have been left worrying that my van could get vandalised or stolen….. the keys are in the wheel arch, as the operator suggested. If something bad happens to my van, because the Aa hasn’t recovered it, who will be liable. I am now going to have to use another smaller van, and make two trips tomorrow…. This has messed me around, and so I would like to know how the Aa think this is a good way to treat loyal Customers? Definitely going to leave them asap, after pursuing them legally. I’m now told they will recover it at 9.15 tomorrow, but I’m not holding my breath… They have lost another loyal customer……”

Helpful Report

Posted 3 months ago

“Left my elderly parents from 3pm Tilly he following morning 7am, in freezing weather. They have been members for 30th, shame on you, them and the rest of the family no longer members now. Even the third party towers you sent out said how poor your service is continuously and nothing new since you got brought out. The fourth emergency service you call yourselves, you are far from it!”

Helpful Report

Posted 3 months ago

“Rang up in November to cancel the policy which i took out with a breakdown cover. for two months they have charged me for breakdown cover. i cancelled the direct debit then they started chasing me for money as i cancelled the direct debit. i called them and although you take it all out on the same website form they said i had to call a different department to cancel the breakdown cover. No one at any point said this when i called to cancel. even though i said i was no longer using the car and hence cancelling the insurance. Lady was confrontational and somewhat rude. No offer of reimbursement just someone trying to argue with me. Never again will i use the aa. they increase your insurance so much o renewal compared to others and the after-service is shocking. Date of experience: 15 January 2025”

Helpful Report

Posted 3 months ago

“Iv used you for 20 years and today you let me down . Arranged a recovery in Gainsborough for 8am today to my home in Norwich. Several calls later and being told everytime recovery is on the way . I'm still waiting at 5.10pm Iv missed hospital appointment which I could of got to as I could of got a train back to Norwich but you said don't as you would get me home in time. Terrible service from you today.”

Helpful Report

Posted 3 months ago

“Everything completely rubbish service 8hr wait”

Helpful Report

Posted 3 months ago

“Called out AA twice this year and they consistently told me the recovery truck will be there in 2-3hrs, waited over 8hrs and decided to just call my mate to pick me up to take me home. Disgusting service. Will never use these c***s again”

Helpful Report

Posted 3 months ago

“Complete Scam. Stay away. Been a loyal member for 4 years and the way I was treated over the phone was ridiculous.”

Helpful Report

Posted 4 months ago

“Rude gate agents. Incompetent and entitled as if customers are begging for their business”

Helpful Report

Posted 4 months ago

“Scammers and Liars! Stay away from them at all cost.”

Helpful Report

Posted 4 months ago

“Absolutely disgusting 🫣 waiting nearly 3 hours for a breakdown van. Sat in the car in the freezing cold. Contacted the AA customer services to cancel the request for a van not to come out, took nearly 10 minutes to speak to someone. No apology when we explained we couldn't wait any longer. Terrible service.”

Helpful Report

Posted 4 months ago

“I had a really bad experience with this scam AA recovery company, I've been paying my policy each month so today my van got injector fault light on the dash and engine light came on so I decided don't keep driving and get recovered by AA cos it was worried I might damage the engine if I keep driving, when recovery guy came he asked me what happened with the vehicle and I explained to him that I was finishing my delivery so he got the idea that Its commercial van, so without even checking what's wrong with the vehicle he would wanna charge me straight £82 because the policy needed to be upgraded for commercial use. So ok I paid for that and my policy got upgraded over the phone, the guy just plugged the diagnostic and says nothing wrong with the injector and it must be only some sensor fault that needs replacing and you can safely drive the vehicle home, charge me that money and didn't even wanna tow my vehicle to home,. Company just made £82 from just plugging that diagnostics and got upgraded customer policy. Not very happy at all I will now cancel this shyt policy.”

Helpful Report

Posted 4 months ago

“AA refused to come out to flood damage. Green Flag did and fixed ny car”

Helpful Report

Posted 4 months ago

“My car breakdown at 4am i waited til 9am , went and used the around 7.30am , The engineer said he came he didnot see me near my car and he left., yesterday in Hainault , i waited for more than 5hrs , him he cannot wait for 10 mins , i need to call a local car garage to sort my car.AA Its big scam i cancelled my policy.”

Helpful Report

Posted 4 months ago

“Today, I called to enquire about recovering my vehicle and spoke with Sally in the breakdown department. Unfortunately, she came across as entitled and rude, making the conversation more about her rather than focusing on my needs as a customer. Sally informed me that the AA could not attend because my vehicle has no MOT. I asked her where this policy is stated and where I could find this information. Instead of providing assistance, she had the audacity to say, "I feel that you're calling me a liar." Firstly, I do not know her well enough to make any such allegations. Secondly, I believe I should be able to ask for information without being met with defensiveness. Lastly, it feels inappropriate for her to make this situation personal. Since we are considering feelings, I would like to express that I feel nobody seems to care about the frustrations she might be experiencing as a staff member interacting with customers. It is important for employees to keep their personal frustrations separate from their roles. I believe if she is easily triggered by customer enquiries, she may not be suited for this position. Customers should not have to deal with individuals who bring their personal problems to work. All of the above are my feelings, much like hers regarding our interaction. I encourage you to train your staff to provide courteous service. Just as you expect civility from your customers, I believe the same standard should apply to your employees.”

Helpful Report

Posted 4 months ago

The AA is rated 2.8 based on 1,950 reviews