The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,973 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

Write Your review

Tell us how The AA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling from start to finish. No star given if possible. Took nearly an hour to make contact with a human being and it just got even worse from thereon in. We only managed with the help of a tech savvy waitress at the cafe we had the good fortune to limp into when our car broke down at 11.30. Eventually had to give up on the AA and call a local recovery service (one quick phone call made direct to a helpful person - sorted). Only a short wait then and an efficient tow back home, though it cost £295. The AA membership does not give you the support when you most need it and adds additional stress. Their systems are appalling. We will not be renewing despite being members for 30+ years. Too much dependency on IT and their chat box is a joke.”

Helpful Report

Posted 3 months ago

“The AA Car Insurance provision makes out to be the customer's friend, but this was found not so. I experienced two cases of rudeness. Their underwriters/engineers were worse. I had to wait 6 months before my minor claim was dealt with, despite my several communications to them.”

Helpful Report

Posted 3 months ago

“I am still chasing the AA to return my car and trailer from Saturday breakdown. It is now Wednesday, every call I am told lies. I am absolutely at my wit's end. How can a company be so inept and devoid of owning their customers recovery ! Just disgraceful.”

Helpful Report

Posted 3 months ago

“I was stranded on a dangerous dual carriageway with a motorhome and trailer on Saturday evening. Despite 3 Police cars and 5 officers closing the road, to shield us from potential collisions, the AA failed to pick us up, an after 5 hours roadside ( with multiple calls and failed promises) , in the freezing wind, the Police rescued us. Follow up calls with the AA have left me absolutely in dismay- everyone you talk to has a different 'view', the staff seem inept, the delays etc just awful. I have been a Gold member for 8 years, enough!!. Time to see if anyone else can improve upon their service, which is not hard. The stress and grief the AA have caused me is awful. 3 days on, i still don't have my motorhome back, and now my race car and trailer have been separated no one can give me a straight answer on what is actually happening. Possibly the worst customer experience I have ever had in 30+ years. Shame up you Jakob Pfaudler ( CEO) and your whole Team. Simply awful.”

Helpful Report

Posted 3 months ago

“Had a nightmare experience with AA On the 10/03 had a motorcycle collision. At 2pm I called for recovery Help arrived at 6pm. Ridiculous!!! 4hours waiting time it's highly unacceptable! I called 4times between 3-5 and told them I was sitting on the grass and need to go to A&E for check up. Nobody cared. Not worth it even 1 star!!!!”

Helpful Report

Posted 3 months ago

“Broke down 2 miles away from home. Couldn’t be repaired at the roadside by the subcontracted company that turned up. Recovered to my home because the mechanics garage wasn’t open to receive my vehicle (at 2am on a Sunday). Was told on TWO separate recorded phone calls that I could pay for a second recovery and would only be charged based on the shortest of the two breakdown recovery journeys. When I took them up on this they told me it would cost £108! I was shocked at the price so decided to call them back later in the evening. Now I’ve been told that it will cost £414 even though they have recorded calls from their same office a few hours earlier telling me it would be £108. They just do not care.”

Helpful Report

Posted 3 months ago

“Over priced parts”

Helpful Report

Posted 3 months ago

“Sup*reme*asset*7*@*gm*ail.*com Help me get my Investment back after my withdrawals were Blocked because of fraud.”

Helpful Report

Posted 3 months ago

“Been here for 3 hours on an unlit Dual Carriage way...a lonr female driver. Took over 15 mins to answer the phone. Sent an independant guy- he said big screw in tyre, can tow and need a flat bed truck....still waiting.!!!!!!”

Helpful Report

Posted 3 months ago

“Complained to CEO over exhorbitant increase in renewal. He replied to say he would investigate. He has since blocked my emails to anyone in the AA, even their customer services who you have to email if you follow their complaints procedure. They are a typically arrogant company, who do not give a fig about their customers. Needless to say I will now go to the RAC.”

Helpful Report

Posted 4 months ago

“Terrible company. Over 10 year membership. Struggled with the useless app. Waited from 11am to 8pm for a truck - I was told multiple times that a truck was “25 minutes away” and “staff are just taking a break”. When the truck finally came the driver told me he’d only been given the job an hour before he arrived. Waste of time and money.”

Helpful Report

Posted 4 months ago

“Absolute joke, have been waiting for 2 hours, a large local truck has been out to look at the vehicle who has then reported back to aa and now I have been told I will need to wait for another 2 to 3 hours and have wait for an update. It's freezing cold and we have family in the car and we have broken down on double yellows on a main road close to a main junction and the operator was very stubborn and said you have to wait to receive a text with an update. Will not be renewing my membership.”

Helpful Report

Posted 4 months ago

“Be prepared for all day delays. This is my second flight on Aa with one leg either cancelled or delayed 12 hours in less than two weeks. Plus as a kicker, todays leg that was delayed 12 hrs, they couldn’t be bothered to load our bags on the plane and sent them on a different plane. Then no one bothered to tell us they did that. After ten minutes of waiting at the baggage claim I went to ask and found out. Didnt even bother telling us anything about our bags. Horrible service.”

Helpful Report

Posted 4 months ago

“Service was good when I needed, however, the price increased a lot and I have an offer for a half price with RAC. Trying to cancel it has been a nightmare. NOT RECCOMMEND”

Helpful Report

Posted 5 months ago

“Do not recommend False advertising rude staff”

Helpful Report

Posted 5 months ago

“I have been a member for over 30 years but yesterday's experience was incredibly bad. A month ago I was involved in a small accident (not my fault) and needed, amongst other bits, a bumper and lights replacing. Once insurance sorted and I found a local body shop to do the work I booked it in. But the battery had gone flat. No problem, I have home start service. I foolishly mentioned on the phone that the reason the battery was flat was because it hadn't moved for a month following a small accident. I mentioned the "Accident" word. That was that. Even though the flat battery was nothing to do with the accident they refused to come and help. Told me to contact my insurance. After decades I will be an ex member now.”

Helpful Report

Posted 5 months ago

“My wife paid £105 for AA renewal in June yesterday fan belt snapped 1 mile from home power steering not working as per guidelines get to safe place drove home no home start will not attend unless we pay another £120 even if we drive back to where it happened still want £120 disgusting and previous complainent at £47 thinks he has been trousered”

Helpful Report

Posted 5 months ago

“I've tried ringing to change my direct debit details kept waiting 25 mins This us urgent if they want to collect payment Whats become of the aa I'm almost tempted to cancel membership”

Helpful Report

Posted 5 months ago

“Broke down at 2pm yesterday, got home at 10pm. And I only got home as a friend came out to get me. AA said they’d be with us within the hour when we first called at 2pm. They don’t show up. We were in a dangerous place on a four lane, live island. Traffic officers had to move us off into a safer place as it was so dangerous and AA failed to turn up until 5pm. Even then they tried to fix the car, they couldn’t and so took us to Chester services and left us there. When someone was finally coming from AA to tow us home, the AA driver called us letting us know that the AA company had aborted the towing service and taken the driver off our service for towing us home. AA had left us stranded. The driver was kind and showed up anyway and spoke to my mums partner who had to stay behind and talk to him while a friend picked me and my mum up and took us home. Absolutely appalling service. If it wasn’t for the traffic officers, AA would of happily let us sit on a dangerous, live island for 3 hours. We were freezing cold. Disgusting behaviour from AA. Will be losing a customer. Company doesn’t even deserve 1 star.”

Helpful Report

Posted 5 months ago

“Called for breakdown 1845, informed help would be there in the hour. Two females in the vehicle,one 88 years old and freezing cold. Dark and raining. Numerous text messages informing of delayed attendance the last up date was for 2150 estimated time to arrive!! Had to call a taxi to get my mother home as very frail and had to leave the car in situ. Absolutely disgusting service. Go to Greenflag if you want a professional service. Could not even get through to call centre to speak to anyone.”

Helpful Report

Posted 5 months ago

The AA is rated 2.8 based on 1,973 reviews