The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,990 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,990 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took out an AA policy costing £261.58 as a new customer via the Quidco Cashback platform which should have paid £149.50 Cashback as advertised (and still listed on the site). I've used Quidco for years and seldom have an issue however I was extremely disappointed to see my tracked cashback recently declined (despite following their T&C's to the letter and following the usual Quidco protocols/clear cookies etc.). I also submitted an appeal to Quidco which was also declined without explanation. Given the cashback was the only reason this policy was cheaper than their big name competitors it's has left a very sour taste with me as I feel I've been mis-sold an expensive policy and left out of pocket without explanation. I'll be switching to RAC or Green Flag next year and not returning or recommending AA! ***Update - I have since read a few money saving forums and the like and it's apparently commonplace for AA to decline insurance cashback despite advertising on these platforms. If the cashback/affiliate sites weren't such a grey area with little or no option to approve ot disapprove claims, I'd be inclined to report them to Advertising Standards. FOREWARNED IS FOREARMED! ***Update 2: Contacted AA as per their request and supplied them with all the information I had from Quidco. Basically just got a default answer about clearing cookies. Spoke to my friend who works in affiliate marketing who agreed this is a load of nonsense as if it tracked 1st time the decline has nothing to do with cookie tracking. And more than likely someone at AA can't be arsed doing their job properly so just clicked decline on a raft of affiliate commission requests. Advised AA I won't be renewing to which they didn't seem phased. AVOID AVOID AVOID!!!! Also as a side note one of their drivers blocked my driveway for an hour while fixing a broken down taxi last month without any request for permission or apology. I wasn't going anywhere but I'll add that to the mix.”

Helpful Report

Posted 9 months ago

“Absolute joke. Waited 3 hours olin dangerous area off a main road. Had to cancel in the end and pay out of pocket as I received no update. Will never use them again.”

Helpful Report

Posted 9 months ago

“What a disgusting bunch of cop outs. I had an accident on the motorway last Monday. A lorry hit me and I phoned the AA. They did not offer me any help at all. The Accident Assist Service is a joke. The fact is the person on the other side of the phone can make a decision without knowing the full facts. Apparently I was at fault so they can cop out any assistance. As a result they can then charge extortionate call out charges. Absolutely appalling service for such a large company. Been left out of pocket for nearly 600 pounds and refuse to reimburse my costs. Do not use the AA. Full stop”

Helpful Report

Posted 9 months ago

“Horrendous customer service! Waited 7 days for a quote from one of their approved mechanics after being promised one within 2 days. Refused to help or push the mechanics to hurry up or even communicate when they could fit me in. On the day it was supposed to be fixed (after paying £600) they asked for an extra £1000 (the car didn’t even cost that much) when I said don’t worry I’ll try somewhere else they finally pushed their communications with constant phone calls about they’ve already started so we can’t just make them put it back together. Anyway once I put my foot down and said I don’t care give me my money back and put it back together the £1000 worth of extra work wasn’t essential anyway and it would easily run without all these added parts. Criminal behaviour by a supposed national trusted company”

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Posted 9 months ago

“Worst company i have ever used so far ! They lied and they are also very rude for no reason !”

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Posted 9 months ago

“Absolutely terrible, my daughter was stuck on a hard shoulder on a dual carriage way, first was told half hour because she was in a dangerous situation, then told an hour, then another message to say would be there in 2 hours, on a dark night and vulnerable, in the end she had to drive the car with fully smashed windscreen as she was feeling so vulnerable, I would never recommend AA to anyone”

Helpful Report

Posted 10 months ago

“Terrible service... most expensive and worst service I've ever received. Green Flag is the way... please trust me on this one”

Helpful Report

Posted 10 months ago

“Be Careful with AA terms and conditions! Last week I realised my mot had expired by a week, I booked the mot and arranged for my car to be collected on trade plates by the garage, I went to start the car on my driveway and it was just clicking so I phoned the AA to explain but even though the car was on my drive and I have home start they refused to help! I explained I’m disabled and a blue badge holder and I’m unable to fix myself if it is just the battery. I have been with the AA for over 30 years on and off and have only used them twice and that was over 10 years ago. I have now cancelled my membership and will use the RAC as I could have broken down any where and as I can’t walk properly due to my disability i can’t take the risk with the attitude of the AA after my phone call with them.”

Helpful Report

Posted 10 months ago

“It took about half an hour to establish a meaningful contact with the AA, and once having done so an approximate time for arrival was established, which was over three hours later, they failed to arrive. Beware of agreeing for them to take your car to a professional garage,in this case about 4/5 miles away, they charge £300 for doing. After they failed to turn up I cancelled them and expected the return of the £300 I’d paid. They took £99 and reimbursed the balance. The ‘service’ is dreadful. I shall never use them again.”

Helpful Report

Posted 10 months ago

“Shocking experience. Broke down. AA man arrived and aggressively questioned my son and I if we were the card holder of the AA membership - my dad was but because I spoke to him first he assumed wrongly we didn’t have membership. Nearly didn’t help us as we were stranded. The AA man was horrible and we were in the right.”

Helpful Report

Posted 10 months ago

“Broke down on A9 7.00 was told recovery would be at 9.20 --- NO RECOVERY PHONED TOLD 10.15 NO RECOVERY TOLD ANOTHER 45MINS STILL WAITING”

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Posted 10 months ago

“So bad, rang regarding being broken down at home. Was informed by the not so engaging colleague on the phone that it doesn’t cover me. She went straight onto the payment and price of 100 pounds before informing me that it doesn’t cover me. Shocking customer service”

Helpful Report

Posted 10 months ago

“Fiasco from start to now I cannot seem to make a payment for diagnostic the garage won’t take payment and the text message is not taking payment either”

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Posted 10 months ago

“Wait from 8.27 am to 9.15 then changed to 9.50 am then changed to 10.30 then 1130 am then 12.00 am. So I couldn't go to work. 😢”

Helpful Report

Posted 11 months ago

“2 months and STILL NO REFUND and NO UPDATE This is a general feedback for AA customer service. I am due a refund for my previous car insurance. I am utterly disappointed by how they handled a simple changes in updating my car registration. It's been more than 2 months since my policy was cancelled and I was told at the time the refund couldn't be processed because of some internal technical error and then I was told it's been looked at by finance team. I wonder if anyone is actually looking into my claim at all!! I have raised sooo many requests since then, also spent hours and hours on the web chat just to get an update. STILL NO REFUND and NO UPDATE”

Helpful Report

Posted 11 months ago

“You are attempting to charge me £47.17 for the same policy I found on your website for new customers at £21.39. Why are you charging a loyal customer more for the exact same policy?”

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Posted 11 months ago

“If I could give a minus 100, I would. The Miami International AA counter staff and the manager on 09/17/24 at 9am. don't even say good morning. They have sour faces, no manners, impolite, argumentative, irrational. Appalling costumer service and on top of this they try to sell you tickets that are not needed. Horrible. Stay away!”

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Posted 11 months ago

“Was seated next to a couple that should have both been required to purchase 2 seats each due to their size. Complained to AA and they just said sorry and did nothing to rectify the situation. Useless. Each of my neighbors legs weighed more than my entire body.”

Helpful Report

Posted 11 months ago

“Company is a joke I thought my wife and I were covered for a car accident they sent out a independent loss adjuster to look at car accident no report of outcome off damage she now has 5 pen points and 840£ fine from court tried to work it out with other in incident privatly only email saying still to work outcome only way forward is though the AA ombudsman?”

Helpful Report

Posted 11 months ago

“The AA refused to pick me up because I was broken down on a slip road. Had to get the police to tow me with a rope because it was too dangerous for the precious AA. Cant believe they made me waste the polices time when I pay them for this service. Respect to the police, the AA pathetic!”

Helpful Report

Posted 11 months ago

The AA is rated 2.8 based on 1,990 reviews