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The AA Reviews

2.9 Rating 1,773 Reviews

48 %

of reviewers recommend The AA

Company Reviews

2.9

Based on 1,773 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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03300 531 100

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customer.solutions@theaa.com

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The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

42

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AA should stand for AVOID AVOID. I filled in an online membership application. Gave them my vehicle reg etc. Set up the direct debit. Congratulations on being a member No 6356011542439785 The very next day, 45 miles from home my clutch went. I needed to be towed home. I was told I had to pay £ 150 as I wasn't a member for a full 24 hours. What a con. The first recovery truck from Bennets turned up. When told my address was 45 miles away. He said it was too far and left. He didn't tell the AA he left me. I had to make another request for help. The AA man Russell towed me home. Very professional and efficient. The whole experience took 7 hours. The fact Bennets just drove off was shocking. Also the £150 charge I had to pay as I claimed within 24 hours. My first breakdown in 40 years. AA = AVOID AVOID AVOID AVOID”

Posted 4 months ago

“Absolute rubbish. Initially had to wait 4 1/2 hours but unable to repair car. Then told the car would be moved but could take a further 48 hours. In meantime police (who had been very patient to this point) contacted emergency removal due to chaos car would have caused to morning traffic. This cost me additional £200. Find an alternative to AA if you possibly can. All the bad reviews I have subsequently read are accurate in my experience.”

Posted 4 months ago

“1st time I broke down, I informed them that my clutch pedal on my transit was broke and could not be fixed roadside but they insisted on sending a repair van. Waited 3 hrs for him to say in 10secs it need a recovery. Then a further 5 hours before the lorry arrived. It's now happened again. Broke down at 4:50pm didn't get a van hear until 8:20. Now waiting for a recovery lorry due to get here at 12:35am. An absolutely appalling company, service is not fit for purpose.”

Posted 4 months ago

“The AA HAS-BEEN taking money monthly knowing that I already had cover from my bank and outright refused to refund the money they gad been paid twice”

Posted 4 months ago

“I am angry , my car wouldn't start so called aa have homestart , I also have an insurance I pay first £35 upto £500 ,the aa man couldn't get it started and towed the car to the AA autocenter I'm dartford .I rang sat to find out what's happening I was told it would be looked at today I rang again today they said I was never told it would be looked at today ( I am a liar??) It's not being looked at until Thursday!!a week! I pay £68 a month for a service I AM NOT GETTING ! Total joke ! AVOID go to the RAC anybody else !!! And I still don't have a car and am paying for a cab for work everyday as I start at 4am before the buses start.”

Posted 4 months ago

“After joining online and suppling my vehicle reg etc.. The following day my clutch went 45 miles from home. My 1st break down in 40 years. I had to pay £150 as I claimed within 24 hours. The first recovery driver drove off as he didn't want to tow me home. He didn't inform the office, I had to request another driver. Took 7 hours to get me home. AVOID AVOID AVOID”

Posted 4 months ago

“Everything that could poor communication Disgraceful service 2.01 Phoned AA finally got car picked up at 9.30pm wasn't answering phones.”

Posted 4 months ago

“can never get through on phone ... renewals expensive along with canx fees and admin fees !!”

Posted 4 months ago

“3.1 out of 5. Yet they claim higher on their website. Classic lying of a totally incompetent company. Sick of moaning about these uk companies who get away with taking yoir money and offering completely sub standard services.. . And they get away with it.”

Posted 5 months ago

“Save your money and just pay a recovery truck when they inevitably happens been passed around since 5.39am this morning and just been told I’ve been passed to a third party company to be towed home who have told me they will be another hour should be home 12 hours after I left joke join rac”

Posted 5 months ago

“Have asked for membership cards several times over the past 5 or 6 weeks. Always told they were sent, of course they never arrive. Customer service is slow and does not resolve anything.”

Posted 5 months ago

“Been customer 14yrs auto renewed with a massive price increase, no email ever recieved only just noticed and been told its over 14days.... loyal custmer thanks very much.... abslute scum bags”

Posted 5 months ago

“Id give 0 stars if I could. We broke down at 9pm with 2 small children one of which was not well. The AA took 2 hours to recover us to the first service station a further 5 hours to take us halfway home because they would exceed theyr daily driving limit to take us all the way and then another 4 hours for the next one. A complete disgrace. We didn't get home until close to 11am the next day. I'm leaving the AA they don't give 2 hoots about theyr customers.”

Posted 5 months ago

“I got a message on the dashboard saying to stop immediately. Looked under car and saw that oel came out of the thumb. Mentioned this to the Customerservice person and got told that my request to use the breakdown service was declined as it was an accident as I must have hit a rock or something”

Posted 5 months ago

“Tha AA give an appalling service. My wife hit a pothole and got a puncture, she rang the AA at 5.35 even though she was all alone they kept changing the time they would turn up. Didn’t turn up until 11.55. She was left at night for six and half hours. Looks like the RAC or green flag are a much better choice in the future. They do not care if a female is left on her own in such a vulnerable location.”

Posted 5 months ago

“DO NOT DO NOT DO NOT JOIN THE AA left me on the roadside for 10 hours no replacement car nothing ! Possibly the worse company EVER formed and operating 0 Star !”

Posted 5 months ago

“They won't come out after deadlocking my car Dead battery has resulted in locking me out of my car . Terrible service. Will charge me for a repeat fault. How can a flat battery and being locked out of your car be a repeated fault??”

Posted 5 months ago

“Been an AA member for years and not needed assistance. The one time I do need them they are requesting a a call out fee. Car had tyre blow out, limped home rather than change tyre on busy road! Not realising I don’t have home start….was happy to upgrade but was refused!! Cancelled!!”

Posted 5 months ago

“Extremley unreliable. First time we used the service with my husbands van he did not have full cover, he paid to be towed home and purchased the full cover knowing we will be ok next time. This week we used the car, in the evening with my daughter about to give birth, we followed other cars through some water, and our power steering failed, Jaguar F Pace. This time we were told flood damage not covered, we then explained many cars going through alot smaller than our car referred to a supervisor (waited on hold for about 20 minutes) and was told they will attend us and if need be tow us home. An hour later we received a call to say the AA are now not coming as the supervisor never agreed it and therefore they would not come. We explained the situatioin we were in, they would not even attend to see if they could help let alone tow us. We had to find someone to pick our daughter up and take her home while we were left stranded. This is an honest and geniune review please take note and do not sign up for this service The manager agreed service we received was bad and would start the complaint off we have not heard anything. Customer Service - Zero”

Posted 5 months ago

“Husbands van broke down at dinner time today, he called AA with have silver nationwide policy They sent a patrol to try and find the issue, they couldn't get the part needed so said they would arrange recovery home. Several texts stating they are coming (x,y,x company will be there at this time) It's now 21:49pm and they still have not arrived! He called them at 21:05 and was told the recovery truck would be there at 21:25pm no truck and when it does come they are dropping him in Donnington services to await another truck Nearly 10 hours he's been waiting, no electrics working on van, no food or drink can't even charge his mobile The customer services aren't bothered just repeating someone is coming! There busy yet they answer within minutes (it's harder to get hold of my GP!)”

Posted 5 months ago

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The AA is rated 2.9 based on 1,773 reviews