Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

The AA Reviews

2.9 Rating 1,774 Reviews

48 %

of reviewers recommend The AA

Company Reviews

2.9

Based on 1,774 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Read The AA Reviews

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

Write Your review

Tell us how The AA made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

The AA 1 star review on 13th December 2023

42

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Husbands van broke down at dinner time today, he called AA with have silver nationwide policy They sent a patrol to try and find the issue, they couldn't get the part needed so said they would arrange recovery home. Several texts stating they are coming (x,y,x company will be there at this time) It's now 21:49pm and they still have not arrived! He called them at 21:05 and was told the recovery truck would be there at 21:25pm no truck and when it does come they are dropping him in Donnington services to await another truck Nearly 10 hours he's been waiting, no electrics working on van, no food or drink can't even charge his mobile The customer services aren't bothered just repeating someone is coming! There busy yet they answer within minutes (it's harder to get hold of my GP!)”

Posted 5 months ago

“The recovery process from the breakdown point to the destination, which is a distance of 40 miles, should take approximately 3 hours, allowing for a 1-hour wait time, 1-hour transit, and 1-hour contingency. However, my experience with AA was terrible as they took 8 hours to recover my vehicle. The first leg, from the motorway to the nearest service, took 2 hours, which was okay, but I was disappointed that they could not locate my exact location by the SOS sign. The second leg from one service to another took 4 hours, which was unacceptable. The actual drive time was only 15 minutes, leaving just 30 minutes to reach the final destination. I cannot understand why they did not take me directly to my final destination. Moreover, the recovery driver started the engine without even examining the damage under the bonnet, which was complete incompetence. When I asked him to stop the engine immediately, he ignored me, showing no concern for causing further damage. The third leg, from the service to the final destination, took another 4 hours. The updates from AA were terrible as they promised to recover me within an hour, then 30 minutes, and then 15 minutes, but they failed to deliver on each promise. Every time I called, I received standard robotic excuses such as they were busy, and it was nobody's responsibility. AA blamed garages, and garages blamed AA, which was a perfect example of a flawed business model. If AA were held accountable for not keeping their promises and not recovering customers within a specified time frame, they would operate better. Unfortunately, whether they recover you in 2 hours or 12 hours, it does not bother them as they are more interested in earning money and ripping off the customer. In conclusion, AA is a low-cost service that does not put its customers' needs first and does not deliver on its promises.”

Posted 6 months ago

“Message came up on the dashboard "engine malfunction" with an alarm ringing I wasn't too far from home so instead of blocking a road i struggled back home rang the aa and logged a breakdown as i couldn't take it anywhere. received 3 calls with no user id (lot of organisations are warning about responding to calls like these) , thought that these were closely timed with my logging the breakdown so against my better judgement i responded to the last call. It was the aa I explained to the caller about the user id and he replied that they were trying to fix that!! After explaining the problem i was told to check the oil and as i was at home and the engine was running, i had not broken down. I have home recovery with them. They cancelled the breakdown call refusing to take action. On reflection i should have stopped and blocked the road, had to call out a private recovery company to complete this feedback i am having to complete a questionnaire about a delivery what a farce!! We need your email address to verify that your review is genuine Please note that we may share your email with the company to verify your order.”

Posted 6 months ago

“Not much more than a scam! Accident call AA for recovery start asking questions about incident which insurance company would, tell us everything will be sorted at no cost, day later when they realise they can't make any money drop us like a lead weight and say an invoice is on our way for us to sort with the insurance company we were advised not to notify! Shame on you AA!!!”

Posted 6 months ago

“How cold are you guys at 5 pm to report at break time, you said it be two hours four hours later. Can you try to send me a garage which is not the service I paid for now I have to wait seven hours for the aa to come bad service”

Posted 6 months ago

“Kept having this issue where my sister who is a member put in a request and they would call me with all her information and even her phone number acting like my phone number was hers and they were calling her. After the second time, whenever I kept receiving updates and information that needed to go to her, I called customer support to see why this was happening and the guy was very rude I was telling him I don’t understand why they are contacting me and he was like “Well it’s not hard to understand, it’s because it’s under your name” in the rudest tone ever. Like I understand something is not right this isn’t about that it’s about fixing the damn issue. I just hung up. Customer service and honestly the whole company sucks.”

Posted 6 months ago

“Very disappointed I have lost my keys on Tuesday when I give them call they told me they very busy and earliest they can send some one to me on Friday”

Posted 6 months ago

“21 hours since ringing for recovery still waiting in freezing conditions Staff unhelpfull told different tale everytime we rang Refused request to speak to a manager Will be over 24 hrs if we ever get home”

Posted 6 months ago

“The AA left me stranded on the hard shoulder of the M1 for around 5 hours I don’t need to plan my short journeys as I have break down cover and would not expect to be told I am a priority and then left for that amount of time below is the reply to my complaint. ADR Post Conversion Complaint Complainant Mr Joseph Case Manager Arron Burns ADR Customer Solutions Today’s Date 15/09/2023 AA Case Reference 5353605 ADR File Reference NCS500646 Upheld/Not Upheld Not Upheld Business AA Company & Product AA Developments Limited Case File Review & Outcome The consumer requested assistance via telephone on 07/07/2023 at 11:13am - A priority marker was set due to the consumers location and situation. One of our AA patrols attended at 14:07pm however, did not have the correct resource vehicle to enable them to recover the vehicle. Therefore, they left the scene, and a further recovery task was created at 14:12pm, with one of our third-party garages arriving on scene at 15:47pm. The consumer has referred to having no supplies such as water and medication whilst waiting for assistance. I would note, it is the consumers responsibility to ensure they have required supplies such as water, food, when starting their journey. We would expect our consumers to plan accordingly, and if they are required to take medication, that the consumer would have this readily available in any eventuality. The complaint has been addressed as 2 parts, delay in service being provided, incorrect resource being sent initially. Both aspects of the complaint have been agreed to, and £70 compensation provided to reinforce our sincere apologies. At this stage, we believe the complaint has been addressed appropriately, in-line with our complaint handling processes and internal compensation guidelines. We would not be looking to provide any further compensation or reimburse of the annual membership fee paid by the consumer. So much for the third emergencies service and the very nice man as advertised! Date of experience: 07 July 2023 The price for leaving me in danger stranded with no water or meds for 5 hours £14.00 a hour what a liberty!”

Posted 6 months ago

“It is really disappointing about AA I have health and motor insurance with them whenever I want to contact regarding claims or any other inquiries they never come to the call we have to wait hours on call and I have lots of pending bills of my partners which are needs to be claimed as they not responding we cannot do anything”

Posted 6 months ago

“Do not use the AA!! First of all, the customer service is terrible, our car set on fire and the person I spoke to on the phone was very rude, abrupt and unhelpful (we had 3 children under 8 with us). She didn't have a clue how to help me and just point blank refused to check, she just kept repeating herself. Secondly, the AA delivered our burnt out car to our doorstep the next morning, which wasn't only a traumatic reminder for my family but I was told by a mechanic that fetched it that it was extremely dangerous and could have set alight again!!! Thirdly, after sending a complaint, I had a very unprofessional reply. They had listened to the calls and agreed that the woman was rude and unhelpful and blamed her for poor customer service and they completely ignored my concerns about leaving a dangerous car outside my front door, putting my children in danger!!!! Disgusting service and I'm taking it further!!”

Posted 6 months ago

“LET DOWN, UPSET I can’t believe I’ve waited over 8… I can’t believe I’ve waited over 8 weeks just to be told that the AA aren’t taking liability on damaging my car when I called them out to help when my car breaking down! They couldn't fix the problem so said they will move my car to my garage, my garage and home where over 13 miles away and was out of the 10 mile radius, they asked me for £280 of which I didn’t have. Long story short they said they would take me to my work of place which was 1.5 miles away, they made me read a leaflet on towing, to which I said I wasn’t comfortable, but due to me having to leave my car in the middle of the road I felt I had too! He made me sign any damage form. I managed the tow for 1.5 miles, driving it ok past roundabouts, small and big turns, etc, then when he turned into my work place it was a very sharp left turn on the left. I turned my wheel as much as I possibly could, but it wouldn’t turn any more. I beeped my horn to let him know, he carried on then stopped, then I heard a huge tearing, the bar tore all my grill straight across to the left also dinting the body work. He got out saying if only you had beeped sooner, I explained about the wheel, he then tried to turn it, took him ages to do so. He then proceeded to complain about his tow bar being bent and all being my fault. He showed no remorse or sympathy towards me or the car (TT) Today they have said because I didn’t turn the wheel it’s all my fault, of course I turned the wheel, I work there I know what I’m doing. Im so upset with the whole experience of which I have told them, I’ve asked for them to reassess there out come or I will be seeking legal advice! Has this ever happened to anyone else! Carolyn Ashcroft”

Posted 6 months ago

“Truly awful company. They do everything they come to charge you for each time they come out. Waste of money.”

Posted 7 months ago

“Almost one month ago my car broke down on the road at 11:50 am on August 24, 2023. After AA sent the mechanic, it was found that the car needed to be recovered because there was a problem with the turbocharger. They told me that the recovery truck would arrive within an hour. I waited for my wife on the road for 6 hours without food water and toilet and the AA didn't show up, always lying about the time the recovery truck would arrive. When it was 6:00 pm we called again and they said they had no idea when the recovery truck would arrive. We had to call a private recovery truck who charged us £405, because my family was in a panic to wait 9 hours on the motoway. I want AA to reimburse me for this amount £405 and pay me morals for what happened. The company was disrespectful to its customers, an unbelievable and disgusting situation. I received after 6:00 pm a SMS from AA that will just recover me another day.”

Posted 7 months ago

“My wife hit a deer in the middle of the night in an isolated spot in the Scottish Highlands. Car was extensively damaged and unable to be driven. The AA on this occasion proved to be a dysfunctional and incompetent organisation that effectively abandoned her. The call centres are hell on earth.”

Posted 7 months ago

“Shocking! Broke down at Preston services, nobody came it cost us £400 to be recovered. I Couldn’t get through to them on the phone after they kept moving the wait time on the app. We filed a complaint and was given £30 compensation not even 10% of what we had spent. We were told to send our receipt for consideration and then continually ignored! Phoned up to cancel, explained why and they said no problem and cancelled it very unreliable service through and through. Happy to take your money every month but do not provide the service they claim to provide”

Posted 7 months ago

“My 21 year old daughter on route from work across secluded country lanes in Cornwall as only route home hit a pot hole and burst her tyre. Managed to get in touch with AA who said they would be with her within the hour then kept putting the time back an hour then another hour. Not wanting to leave her on her own I drove out to wait with her. It was clear they were not coming so I managed to get the vehicle off the Road and they promised to come to day then started to put back the time by hour after hour. I cancelled and arranged to get someone out to fix. What's the point in having cover when they are so unriliable. Awful service”

Posted 7 months ago

“the AA , "fourth emergency service" left my daughter on the hard shoulder of the motorway for 3 1/2 hours, only to be towed to a service, and left for another 3 hours. if a woman on her own , broken down on a motorway , isnt a priority, then what is ? The usual excuse of "high volume of calls" cant be used , as when the breakdown guy got there he told her he only had the call 10 minutes before !”

Posted 7 months ago

“AA Deserve A ZERO FOR THERE INCOMPETENT UNSYMPATHETIC STAFF I SENT THEM A EMAIL ON 25TH AUGUST 2023 STATING TO CANCEL MY INSURANCE AS THEY ARE A BUNCH OF RIP OFF WHICH NOW I TURN TO THE FINANCIAL OMBUDSMAN AS I FEEL I BEEN UNFAIRLY TREATED BY BEING CHARGE A EXTRA £75 AT BEGINNING OF TAKING MY INSURANCE OUT WITH THESE AND ALL I EXPERIENCE IS DIABOLIC UNPROFESSIONAL SERVICE EVEN WITH THEY BREAKDOWN SERVICE THEY EVEN REFUSE TO COME OUT TO ME AS I HAD A ISSUE WITH MY CAR AFTER HAVING NEW CLUTCH FITTED. THEY USE TO BE VERY PROFESSIONAL ONCE THEY HAVE NO NVQ CUSTOMER CARE SKILLS JUST WANT TO TAKE AS MUCH MONEY FROM YOU THAT IMPORTANT TO THEM STUFF IF IT EFFECTS YOU TO LIVE DISGUSTING RIP OF SERVICE. AVOID AVOID AVOID”

Posted 8 months ago

“After contacting AA on the 17 July, and vehicle towed in to local VW garage in Interlaken. Firstly told they were busy for 4-6 week. They checked and carried out a warranty item. An electronic sensor in the gear shifter. Drove the vehicle away only to break down next day. Arrange to be uplift and taken back to my UK garage. Advise this will take 3 to 4 weeks. Still not returned difficult to get updates from AA. They use a company called Ontime automotive you do not answer their phone.”

Posted 8 months ago

«
1
2
...
4
5
6
7
8
»

The AA is rated 2.9 based on 1,774 reviews