The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,950 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,950 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Patrolman Dave was excellent and diagnosed a faulty fuel pump therefore our campervan needed recovery. Because of the time, it was collected the next day by a 'contractor' who left diesel spill all over our driveway and road and apparently took our beloved campervan to a 'service area' to be collected by another 'contractor' We were told that delivery to our garage would be the next day, so we asked the AA to contact the second contractor to ensure our campervan would be stored in a secure compound overnight. They refused. We then learn our beloved campervan was sitting on an industrial estate close to a 'traveller' camp. We repeatedly asked the AA to contact the 'contractor' to ensure our campervan was stored in a secure compound overnight, but they refused and said they had more important people needing their help Terrible service”

Helpful Report

Posted 8 months ago

“Please Please keep away from the AA. I recently joined the AA and now I don't need it . I tried to cancel it. After a long chat I was told NO REFUND AFTER 14 DAYS. BE AWARE!!”

Helpful Report

Posted 9 months ago

“The biggest sam from as a member they should receive free recovery nationale having the mist expensive pakege for not bring me car home they say will take care for repair I accepted thinking they are professional but they park my car in a industrial estate charge another 35 £ for repair in 8 days didn't provide me any price for repair but deal was to have it in 48 hours after 8 days I tell them to bring me car home end they say if I pay them 700£”

Helpful Report

Posted 9 months ago

“Our luggage was left behind in London. After many, many calls one person helped in locating and transporting bag to US. US based customer service is very unhelpful and hard to get to. Second day at home and bag is still not with us. Responses from customer service are different and not making any sense at all!”

Helpful Report

Posted 9 months ago

“I am writing to express my extreme dissatisfaction with the AA breakdown service. Our experience was nothing short of a nightmare, and it has left us deeply disappointed with the service provided. Our car broke down at 6:30 pm, and it took the first recovery vehicle two hours to arrive. This initial wait was frustrating, but it was only the beginning of a long and exhausting ordeal. Instead of taking us directly home, the first vehicle merely transported us to a service station where we had to wait for another recovery vehicle. This second wait lasted three more hours. When the second recovery vehicle finally arrived, it again did not take us home but instead transported us to yet another service station. We were then left waiting for a third recovery vehicle, which took an additional two hours to arrive. By the time we finally reached home, it was 4:30 am the next day. Our journey, which began at 6:30 pm, lasted a staggering 10 hours. This was especially distressing as we had a 6-year-old child with us and a friend who has significant health issues. The entire experience was absolutely horrible and ridiculous. Throughout this ordeal, there was no consideration for our comfort or well-being. Given the extensive delays, we should have been offered an overnight lodge to rest and recuperate, but no such option was provided. The lack of empathy and efficient service was appalling. In summary, the AA breakdown service failed us in every possible way. The prolonged waits, the unnecessary transfers between service stations, and the complete disregard for our comfort and safety made this a harrowing experience. I urge the AA to review and improve their service to prevent others from enduring such an ordeal.”

Helpful Report

Posted 9 months ago

“Utter garbage 4 hr wait Ridiculous Don't waste your money”

Helpful Report

Posted 9 months ago

“53 year AA Gold membership Counts for nothing. You get an Atlas Pay for replacement car extra Never had one in 3 requests They now elect NOT TO ATTEND flood stopped or misfueled and other unintended breakdowns Rather they add £100 for themselves and phone other providers £265 for petrol in diesel. I got it easily for £160 If they don't attend ( their choice ) you can't qualify for the replacement car YOU PAY THEM FOR Private equity profiteering? Go elsewhere”

Helpful Report

Posted 9 months ago

“This company steals your money shamelessly!!! I paid for an emergency service as my battery went dead, 3 kids inside the car, a person came, told me they didn’t have the battery and left. I paid £160 to be told that and left in the same situation. Had to hire another company to finally be able to move my car. Made a complaint but even thought they recognise they couldn’t help me, they refuse any refund. Avoid this company at all costs or you’ll be robbed too!”

Helpful Report

Posted 9 months ago

“I ordered an AA inspection for a potential new car, and the experience was dreadful from start to finish. I used their inspection service for an Audi, paying £235. Despite this high fee, the inspection was outsourced to third-party inspectors. They checked the car and assured me that there were no issues with the bodywork or any other problems, providing a report that everything was in perfect condition. The inspection took place in a car park, and they failed to notice oil in the shock absorber, essentially just taking some useless pictures. When I traveled 2.5 hours each way to see and purchase the car, I immediately discovered that it had been poorly sprayed and painted all over. This was obvious to the naked eye, both in sunlight and shade. Opening the car door revealed rough edges of paint. The windscreen had been replaced with a cheap one, poorly attached, and none of this was mentioned in the report. Upon noticing these issues, I used a Thickness Gauge to further inspect the car and recorded a video, from which I will attach screenshots. Additionally, the non-Audi windscreen replacement was easy to spot. The inspector did not send any pictures of the car’s oily suspension, and the inspection was conducted outdoors, not in a garage. I suspect there were more issues with the car, but I stopped my inspection and drove back due to these significant problems. Otherwise, I cannot understand how such obvious flaws were missed. I am convinced this was intentional. After writing to their customer service, I received this response: “We can only inspect the vehicle as presented on the day of inspection, regardless of weather conditions. It is also a possibility, whilst we are not suggesting this, the windscreen may have been replaced after our inspection. Whilst we accept you may remain dissatisfied, the decision has been made not to uphold your complaint and no further action will be taken on this occasion.” However, I could easily see the paint issues and verified them with a thickness gauge. The windscreen was the same as in the report pictures, and I don’t think the seller could have changed it overnight. And they didn’t want to be responsible and just do a refund. Overall, it’s absolutely unacceptable for a company that charges a premium price for their inspections. AVOID this company. It’s a scam. Don’t buy anything from them. They just want to take your money and not provide a proper service. I have already started the Mastercard Chargeback and am now preparing to sue them with my lawyer.”

Helpful Report

Posted 9 months ago

“What a waste of time waiting for AA 8 hours in total what a sate of time rather go with some1 else”

Helpful Report

Posted 9 months ago

“call are waiting customers cre services seriously bad 53 minutes and second time call 49 minuts”

Helpful Report

Posted 9 months ago

“I've been with the company on and off for years and never had a problem. I had them out around the end of may for a problem they couldn't fix they told us to take it to vauxhall which I did and it ended up costing me a fortune to have the brain of rhe car sorted. I had them out again the start of June time for another problem which again ended in a trip to vauxhall costing me a small fortune because the repairs could be done by a friend. I called them last weekend as something else happened and they told me with out proof of the work for the last job being done they wouldn't come out unless I paid, I was stuck at someone's house with 2 children under 4 not knowing where to turn, stressed and upset I thought I'd cancelled my policy (which it turned out I hadn't confirmed this so it didn't cacel). We was stranded I had to spend more money to get my children home where I joined the rac. Who came out with out hesitation and was with me in less than an hour. They told me it wasn't the prior problem but something else. Since the 3rd July I have received 4 messages about not paying my direct debit so I contacted the aa on the chat with little joy I've now had to pay another month's fee to cancel. I'm left stressed and worried, my mental health has taken a turn for the worst with this experience I wouldn't recommend the aa to anyone after this.”

Helpful Report

Posted 10 months ago

“Very poor customer service, girl was very rude down the phone”

Helpful Report

Posted 10 months ago

“My head gasket blew a couple of weeks ago. I am an AA member so I called the breakdown department and arranged for roadside assistance. One person attended and Misdiagnosed my car stating it was a single faulty spark plug, claiming I simply had to pay The AA £300 for a service and the issue would be solved. I booked this service as advised and the mechanic turned up late, spent 45 minutes sat outside my house before knocking on my door to inform me he didn’t have time to do the service so he would have to come back the following day. He marked the job as done on the system. I called the AA back to get a refund and eventually this was processed. As the car would not run they sent out a second patrol car who told me that my head gasket has blow and that it needed a specialist mechanic to repair it. He told me to get it to a garage within the following days. I found a garage who had the ability to fix the issue (not an easy job for my car type) and they took the car the follow day and confirmed the diagnostic. It needed replacing. The garage then proceeded to hold my car for 2 weeks due to workload and not being able to complete the repair. I need the car for ongoing health treatment and appointments so need it on the road asap so I found another garage who can repair it within the next week. I called the AA to ask them to tow the vehicle to the new garage and was told they ‘had already been out once’ and ‘it’s my fault for not following their advice or attemting to get it fixed’. Neither of these are true. They asked me to provide confirmation from the first garage that they had the car from the date of the final call out so today I provided them with a letter headed document confirm such details. Despite that they are completely refusing to help in anyway stating that I have ignored their advice and ‘had my time’ and call out. The power steering warning light is also now on my light as a result of trying to drive a car with significant engine failure (AAs fault) and they won’t come out despite my cover and it being an additional issue. They are telling me to drive a car that is not road worthy and looses power continuously (not legal) as that is what their advise is on the report. I will be reporting them to the financial ombudsman in order to claim all unnecessary costs, as the level of customer service is weak, they are rude, they will not honour the policy I have and completely disregard not only my own safety, but the safety of other road users unless I want to pay an additional £99+ £4.50 per mile for something that is already covered under my policy and was advised by patrol attending”

Helpful Report

Posted 10 months ago

“Aa man wanted me to leave a cat in a hot van because he didn't want it in his cab. Then calls up and says I have been abusive. I have it all on record. I wounder how this will play out. Aa agrees with animal cruelty and abuse”

Helpful Report

Posted 10 months ago

“Had a puncture, was told it would be 90 mins to get a new tyre. They;ve outsourced this to Direct Tyres and I had to pay in full in advance. Then was left waiting in 26 degree heat for 4 hours for them to arrive. No proactive updates not even after their 90 min SLA elapsed more than twice. Their app that gives updates are literally based on nothing, its not connected to anything - its a 90 min timer that counts down then just says ETA in 5 mins for the next 2.5 hours. I've basically paid AA for roadside assistance, they put me in touch with someone else and i have to pay for it again. I paid 413 quid for a 255 quid tyre. Utter bs.”

Helpful Report

Posted 10 months ago

“long wait for help if you are standing on the motorway”

Helpful Report

Posted 10 months ago

“Ordered to provide details of no claims discount two months after taking out breakdown cover and threatened with the policy being cancelled if I did not supply details from previous insurer which proved I had 12 months no claims while at their company and that I had declared my partner had over ten years no claims bonus when taking out cover with this company (SAGA), last time a breakdown call was placed I had to put it through via the e mail account I have based at the local library as the mobile phone I have would not take the app which they kept sending through. In short another yankee hedge fund take over in 2021 which resulted in the closure of the Cheadle office and poorer standards of customer service, what used to be an icon is just another third rate waste of time and money no doubt on it's way out after it's fourth take over.”

Helpful Report

Posted 10 months ago

“Every time we have a vehicle breakdown. It take more than 48 hours to recover. We have lost few of our drivers due to their awful service. Another vehicle of hours sitting there over 24 hours with no sign of the AA recovery paid our driver to get a cab from Leigh Delamere to East London last in fear that AA isn't going to turn up. 100% right didn't turn up and now saying now the vehicle will be picked up mid night. The only thing they are good for is to take you off the motorway and then forget about you.”

Helpful Report

Posted 10 months ago

“If I could give 0 stars I would been with them for 5 years come to get my car recovered as it broke down, guy cane out 5 hrs later to tell me my car hasn't been maintained so he refused my recovery/repair yet the car has full service history mot tax and insurance..... just because my plastic bit of wheel arch fell off what a joke will never rejoin and would advise anyone looking for breakdown cover to go elsewhere”

Helpful Report

Posted 10 months ago

The AA is rated 2.8 based on 1,950 reviews