The AA Reviews

Name: The AA
Rating: 2.80

2.8 Rating 2,008 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 2,008 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 30%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 11th October 2025

Tessa

The AA 1 star review on 21st September 2025

Johnny Dang

Henry

The AA 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Clerk Ray

The AA 1 star review on 22nd September 2024

M Khan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a disgusting bunch of cop outs. I had an accident on the motorway last Monday. A lorry hit me and I phoned the AA. They did not offer me any help at all. The Accident Assist Service is a joke. The fact is the person on the other side of the phone can make a decision without knowing the full facts. Apparently I was at fault so they can cop out any assistance. As a result they can then charge extortionate call out charges. Absolutely appalling service for such a large company. Been left out of pocket for nearly 600 pounds and refuse to reimburse my costs. Do not use the AA. Full stop”

Helpful Report

Posted 11 months ago

“Horrendous customer service! Waited 7 days for a quote from one of their approved mechanics after being promised one within 2 days. Refused to help or push the mechanics to hurry up or even communicate when they could fit me in. On the day it was supposed to be fixed (after paying £600) they asked for an extra £1000 (the car didn’t even cost that much) when I said don’t worry I’ll try somewhere else they finally pushed their communications with constant phone calls about they’ve already started so we can’t just make them put it back together. Anyway once I put my foot down and said I don’t care give me my money back and put it back together the £1000 worth of extra work wasn’t essential anyway and it would easily run without all these added parts. Criminal behaviour by a supposed national trusted company”

Helpful Report

Posted 11 months ago

“Worst company i have ever used so far ! They lied and they are also very rude for no reason !”

Helpful Report

Posted 1 year ago

“Absolutely terrible, my daughter was stuck on a hard shoulder on a dual carriage way, first was told half hour because she was in a dangerous situation, then told an hour, then another message to say would be there in 2 hours, on a dark night and vulnerable, in the end she had to drive the car with fully smashed windscreen as she was feeling so vulnerable, I would never recommend AA to anyone”

Helpful Report

Posted 1 year ago

“Terrible service... most expensive and worst service I've ever received. Green Flag is the way... please trust me on this one”

Helpful Report

Posted 1 year ago

“Be Careful with AA terms and conditions! Last week I realised my mot had expired by a week, I booked the mot and arranged for my car to be collected on trade plates by the garage, I went to start the car on my driveway and it was just clicking so I phoned the AA to explain but even though the car was on my drive and I have home start they refused to help! I explained I’m disabled and a blue badge holder and I’m unable to fix myself if it is just the battery. I have been with the AA for over 30 years on and off and have only used them twice and that was over 10 years ago. I have now cancelled my membership and will use the RAC as I could have broken down any where and as I can’t walk properly due to my disability i can’t take the risk with the attitude of the AA after my phone call with them.”

Helpful Report

Posted 1 year ago

“It took about half an hour to establish a meaningful contact with the AA, and once having done so an approximate time for arrival was established, which was over three hours later, they failed to arrive. Beware of agreeing for them to take your car to a professional garage,in this case about 4/5 miles away, they charge £300 for doing. After they failed to turn up I cancelled them and expected the return of the £300 I’d paid. They took £99 and reimbursed the balance. The ‘service’ is dreadful. I shall never use them again.”

Helpful Report

Posted 1 year ago

“Shocking experience. Broke down. AA man arrived and aggressively questioned my son and I if we were the card holder of the AA membership - my dad was but because I spoke to him first he assumed wrongly we didn’t have membership. Nearly didn’t help us as we were stranded. The AA man was horrible and we were in the right.”

Helpful Report

Posted 1 year ago

“Broke down on A9 7.00 was told recovery would be at 9.20 --- NO RECOVERY PHONED TOLD 10.15 NO RECOVERY TOLD ANOTHER 45MINS STILL WAITING”

Helpful Report

Posted 1 year ago

“So bad, rang regarding being broken down at home. Was informed by the not so engaging colleague on the phone that it doesn’t cover me. She went straight onto the payment and price of 100 pounds before informing me that it doesn’t cover me. Shocking customer service”

Helpful Report

Posted 1 year ago

“Fiasco from start to now I cannot seem to make a payment for diagnostic the garage won’t take payment and the text message is not taking payment either”

Helpful Report

Posted 1 year ago

“Wait from 8.27 am to 9.15 then changed to 9.50 am then changed to 10.30 then 1130 am then 12.00 am. So I couldn't go to work. 😢”

Helpful Report

Posted 1 year ago

“2 months and STILL NO REFUND and NO UPDATE This is a general feedback for AA customer service. I am due a refund for my previous car insurance. I am utterly disappointed by how they handled a simple changes in updating my car registration. It's been more than 2 months since my policy was cancelled and I was told at the time the refund couldn't be processed because of some internal technical error and then I was told it's been looked at by finance team. I wonder if anyone is actually looking into my claim at all!! I have raised sooo many requests since then, also spent hours and hours on the web chat just to get an update. STILL NO REFUND and NO UPDATE”

Helpful Report

Posted 1 year ago

“You are attempting to charge me £47.17 for the same policy I found on your website for new customers at £21.39. Why are you charging a loyal customer more for the exact same policy?”

Helpful Report

Posted 1 year ago

“If I could give a minus 100, I would. The Miami International AA counter staff and the manager on 09/17/24 at 9am. don't even say good morning. They have sour faces, no manners, impolite, argumentative, irrational. Appalling costumer service and on top of this they try to sell you tickets that are not needed. Horrible. Stay away!”

Helpful Report

Posted 1 year ago

“Was seated next to a couple that should have both been required to purchase 2 seats each due to their size. Complained to AA and they just said sorry and did nothing to rectify the situation. Useless. Each of my neighbors legs weighed more than my entire body.”

The AA 1 star review on 17th September 2024

Helpful Report

Posted 1 year ago

“Company is a joke I thought my wife and I were covered for a car accident they sent out a independent loss adjuster to look at car accident no report of outcome off damage she now has 5 pen points and 840£ fine from court tried to work it out with other in incident privatly only email saying still to work outcome only way forward is though the AA ombudsman?”

Helpful Report

Posted 1 year ago

“The AA refused to pick me up because I was broken down on a slip road. Had to get the police to tow me with a rope because it was too dangerous for the precious AA. Cant believe they made me waste the polices time when I pay them for this service. Respect to the police, the AA pathetic!”

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Posted 1 year ago

“This lot need to learn about customer loyalty, little value to their offering without discounts but they've got the nerve to say things like "new customers get a discount to see how good we are then they're happy to pay more." I'll go with the RAC via my bank instead, get way more for less and won't be back with these.”

Helpful Report

Posted 1 year ago

“AA is the WORST airlines ever. I don't know how you still in business till this moment!! Always always delayed flights, canceled flights & delayed baggage. I will never ever use this airline ever again.”

Helpful Report

Posted 1 year ago

The AA is rated 2.8 based on 2,008 reviews