The AA Reviews

Name: The AA
Rating: 2.78

2.8 Rating 2,052 Reviews

44 %

of reviewers recommend The AA

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2.8

Based on 2,052 reviews

Customer Service
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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor show obvious problem with vehicle very strong smell from underneath vehicle engine had cut out whilst driving and red warning triangle with engine restricted Agent couldn’t identify problem and said AA could not recover vehicle as nothing came up on diagnosing although it was obvious there was something wrong with the vehicle and could be dangerous to the driver as the vehicle had cut out when being driven”

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Posted 1 year ago

“Everything from the minute I got in contact. Contact was made at 7pm, call handler told me someone would be there around 8.15pm. Shortly after received a call from Walls truck services saying they aim to be with us at 21.50pm. After several calls back and forth, its now 2.09am and aa has said someone will be out by 2.30am. I've only renewed my policy 2 days ago, but I definitely won't be renewing it again or recommend this company. Absolutely awful services. Be honest and upfront and tell customers the truth about call out times. Customers would be more understanding.”

Helpful Report

Posted 1 year ago

“I have been trying for 2 days to cancel my AA renewal cover for 2 days and going round in circles, the only way is Whats App chat, it continues to ask questions, you answer, then it tells you the system is down and you are then back to square one, absolute disgrace, I am going to trading standards, you cannot cancel in the app, it’s takes you to chat or whats app, customers have better things to do than spend hours trying to cancel a policy.”

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Posted 1 year ago

“Total waste of money.”

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Posted 1 year ago

“been with the AA for 30 years n today for the 1st time in 7 years had to phone them,they refused to come out to me because I was in a van which she said is a commercial vehicle, I thought it was the person who was covered not the vehicle,tomorrow I will be cancelling my policy and going to the rac,I can understand this as I've been towed home previously in my van”

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Posted 1 year ago

“Refused to come out to my house without me paying an excess fee of £150 as it’s the second time I have reported that issue even though the first time they refused to come out and I was told to try again in 24 hours. Terrible customer service. Just looking to make money out of you. Don’t recommend. Go somewhere else.”

Helpful Report

Posted 1 year ago

“So the AA have emailed to notify me of an increase of £8.61/month (£103.32/year) while offering a 33% discount deal for new members!! Only time I've ever used them it took over 2 hours and the mechanic couldn't recognise the battery was faulty, local garage did that! Needless to say will not be renewing membership.”

Helpful Report

Posted 1 year ago

“We have been in the AA for 4 years only called them out twice both times we waited for hours in both occasions we had to make alternative arrangements to get home we will not be renewing our membership diabolical company”

Helpful Report

Posted 1 year ago

“Unfortunately, my experience with this company was highly unsatisfactory. Despite assurances that my withdrawal was processed, no funds were received after more than a week. Only after escalating the issue and presenting evidence to Tony Jackson was I able to recover my profit. I advise others to exercise caution.”

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Posted 1 year ago

“I would VERY strongly advise people NOT to take out an AA insurance policy. I have found them to employ deceptive practices which could prove disastrous for people and it certainly has caused me a lot of stress and anxiety. I asked them for a recording of the telephone call I made and they have not been able to provide it in a way that I can access it and have refused to provide it any other way. I have asked for a transcript and they told me it would take 28 days to arrive. All my insurance documentation has disappeared from the website as they have closed the account so I have been effectively left up the creek without a paddle.”

Helpful Report

Posted 1 year ago

“Sunday just gone the aa eventually arrived to fix my car he told me the parts and fitting would cost 250 pounds which at the time i thought was ok But I then phoned my m8 and he told me I was conned so I went on line to check the prices for the parts and 1 part was around 55 pound and 40 for the plugs total around 100 pounds so been charged 250 pounds for 20 minit job I found unfair I phoned customer service to log my complaint and all I got told was I would receive a letter of apology so I then said I won't to cancel my contract”

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Posted 1 year ago

“Just seen the new advert for the AA. The insinuation is very inappropriate and rude. I don't think this is called for. We are customers and have been for many years. I think we may go elsewhere in future”

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Posted 1 year ago

“Subject: Disappointing Customer Service Experience My wife and I had tickets booked with American Airlines to the same destination, just one hour apart. We approached customer service to ask if one of us could switch flights so we could travel together, especially since both flights had empty seats. To our surprise and disappointment, we were told it was against policy — even though it would have made no difference to the airline and would have meant a lot to us as passengers. This rigid policy and lack of empathy left a very bad impression.”

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Posted 1 year ago

“Really terrible company to work with. They truly have no mercy and use really hard sales practices.”

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Posted 1 year ago

“Because 4 passenger was late everyone on board have to wait for 30 minutes. Totally wrong”

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Posted 1 year ago

“Very disappointed with the service today. They promised to send a replacement vehicle and despite repeated calls, they were unable to send any replacement even after six hours. I have given up on their service..”

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Posted 1 year ago

“I was mis sold break down cover for my van so when I needed the AA I was forced to pay an additional £82 before they would attend. I took out cover for 3 vehicles over a year ago after a long discussion with the sales advisor , then when needing service was told I needed to upgrade.”

Helpful Report

Posted 1 year ago

“Worst Breakdown Experience of My Life – Misled, Overcharged, and Left Stranded I broke down on the motorway at 5am after a night shift. I called AA for help and was left on the side of the motorway for nearly 3 hours in freezing cold, in a dangerous location, with high-speed cars shaking my vehicle. I was exhausted, scared, and freezing. I was forced to pay £150 for an “emergency call-out” on the spot—despite later being told by the recovery driver that this should not have been required upfront. I was then misled about the recovery plan: I was told I would get 15 miles free and just pay £4.50/mile after that. But when I got to Oxford services, AA told me I had to pay another £85 and increase my plan to be taken home—despite already being told otherwise. I was misinformed multiple times by different AA staff. I was then left waiting at the services for another 2 hours, even though my driver was ready to go. The delay was due to AA’s internal mismanagement—they hadn’t even entered my job into the system properly. The driver’s company (Cotswold Recovery) were incredible, but they were blocked by AA’s poor communication and system failure. I was 7 minutes from home, and they tried to force the driver to take me back to Oxford just so I could wait another hour for another AA driver. I finally got home at 12pm—7 hours after breaking down. I felt completely emotionally wrecked, misled, and financially drained. I paid over £200+ for a service that failed me at every step. AA put me in danger and treated me like a number, not a human being. I will be taking this further through a full complaint and legal process. I want a full refund and a formal apology.”

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Posted 1 year ago

“Absolutely awful service. Had no idea that while letters come from AA, and you pay AA, they are responsible for nothing having passed everything to underwriters. And they change them. Often. Recommend finding an insurer who can actually deal with you and not keep passing you on to other companies.”

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Posted 1 year ago

“Terrible service, then completely disinterested on the phone”

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Posted 1 year ago

The AA is rated 2.8 based on 2,052 reviews