The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,950 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,950 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service... most expensive and worst service I've ever received. Green Flag is the way... please trust me on this one”

Helpful Report

Posted 6 months ago

“Be Careful with AA terms and conditions! Last week I realised my mot had expired by a week, I booked the mot and arranged for my car to be collected on trade plates by the garage, I went to start the car on my driveway and it was just clicking so I phoned the AA to explain but even though the car was on my drive and I have home start they refused to help! I explained I’m disabled and a blue badge holder and I’m unable to fix myself if it is just the battery. I have been with the AA for over 30 years on and off and have only used them twice and that was over 10 years ago. I have now cancelled my membership and will use the RAC as I could have broken down any where and as I can’t walk properly due to my disability i can’t take the risk with the attitude of the AA after my phone call with them.”

Helpful Report

Posted 6 months ago

“It took about half an hour to establish a meaningful contact with the AA, and once having done so an approximate time for arrival was established, which was over three hours later, they failed to arrive. Beware of agreeing for them to take your car to a professional garage,in this case about 4/5 miles away, they charge £300 for doing. After they failed to turn up I cancelled them and expected the return of the £300 I’d paid. They took £99 and reimbursed the balance. The ‘service’ is dreadful. I shall never use them again.”

Helpful Report

Posted 6 months ago

“Shocking experience. Broke down. AA man arrived and aggressively questioned my son and I if we were the card holder of the AA membership - my dad was but because I spoke to him first he assumed wrongly we didn’t have membership. Nearly didn’t help us as we were stranded. The AA man was horrible and we were in the right.”

Helpful Report

Posted 6 months ago

“Broke down on A9 7.00 was told recovery would be at 9.20 --- NO RECOVERY PHONED TOLD 10.15 NO RECOVERY TOLD ANOTHER 45MINS STILL WAITING”

Helpful Report

Posted 7 months ago

“So bad, rang regarding being broken down at home. Was informed by the not so engaging colleague on the phone that it doesn’t cover me. She went straight onto the payment and price of 100 pounds before informing me that it doesn’t cover me. Shocking customer service”

Helpful Report

Posted 7 months ago

“Fiasco from start to now I cannot seem to make a payment for diagnostic the garage won’t take payment and the text message is not taking payment either”

Helpful Report

Posted 7 months ago

“Wait from 8.27 am to 9.15 then changed to 9.50 am then changed to 10.30 then 1130 am then 12.00 am. So I couldn't go to work. 😢”

Helpful Report

Posted 7 months ago

“2 months and STILL NO REFUND and NO UPDATE This is a general feedback for AA customer service. I am due a refund for my previous car insurance. I am utterly disappointed by how they handled a simple changes in updating my car registration. It's been more than 2 months since my policy was cancelled and I was told at the time the refund couldn't be processed because of some internal technical error and then I was told it's been looked at by finance team. I wonder if anyone is actually looking into my claim at all!! I have raised sooo many requests since then, also spent hours and hours on the web chat just to get an update. STILL NO REFUND and NO UPDATE”

Helpful Report

Posted 7 months ago

“You are attempting to charge me £47.17 for the same policy I found on your website for new customers at £21.39. Why are you charging a loyal customer more for the exact same policy?”

Helpful Report

Posted 7 months ago

“If I could give a minus 100, I would. The Miami International AA counter staff and the manager on 09/17/24 at 9am. don't even say good morning. They have sour faces, no manners, impolite, argumentative, irrational. Appalling costumer service and on top of this they try to sell you tickets that are not needed. Horrible. Stay away!”

Helpful Report

Posted 7 months ago

“Was seated next to a couple that should have both been required to purchase 2 seats each due to their size. Complained to AA and they just said sorry and did nothing to rectify the situation. Useless. Each of my neighbors legs weighed more than my entire body.”

Helpful Report

Posted 7 months ago

“Company is a joke I thought my wife and I were covered for a car accident they sent out a independent loss adjuster to look at car accident no report of outcome off damage she now has 5 pen points and 840£ fine from court tried to work it out with other in incident privatly only email saying still to work outcome only way forward is though the AA ombudsman?”

Helpful Report

Posted 7 months ago

“The AA refused to pick me up because I was broken down on a slip road. Had to get the police to tow me with a rope because it was too dangerous for the precious AA. Cant believe they made me waste the polices time when I pay them for this service. Respect to the police, the AA pathetic!”

Helpful Report

Posted 7 months ago

“This lot need to learn about customer loyalty, little value to their offering without discounts but they've got the nerve to say things like "new customers get a discount to see how good we are then they're happy to pay more." I'll go with the RAC via my bank instead, get way more for less and won't be back with these.”

Helpful Report

Posted 8 months ago

“AA is the WORST airlines ever. I don't know how you still in business till this moment!! Always always delayed flights, canceled flights & delayed baggage. I will never ever use this airline ever again.”

Helpful Report

Posted 8 months ago

“Thankfully never had to use their services, but they sent no email about renewal after a year, nearly doubled the price and just carried on regardless, only noticed when checking bank details about something else, point blank refused to reimburse me saying the sent email and that it must be in spam which it is not. Theft in my book.”

Helpful Report

Posted 8 months ago

“I phoned because whilst driving my car an ABS light came on. Reported it and a mechanic responded and said they would be with me shortly. Got another call off another man who said this is not covered, and went on about cars not having ABS 40yrs ago. And he cancelled the mechanic. I'm absolutely fuming i pay over &300yr for this and when I need them I'm told No can't do. Never will I pay for your service!!!! ever again.”

Helpful Report

Posted 8 months ago

“Disgrace service the patrol guy was abusive to me he did not listen to me felt discrimination he was really rude and start talking to people about me I don't even no he did not call me turned up someone else's house start discussing things about me he was racist to me I will report him to the police I had a wife who was 8 months pregnant he did not care because we where brown he was talking to random people on street instead off waiting on me he did not even call me 10 mins before he just turned up someone else's house I felt bad I will never use aa every again will not recommended to anyone I will ask them to cancel there member ships they are scams They have been talking money out off my account for years not provided me with any service I will take legal action against them will take them to court the driver was racist to me because off my name”

Helpful Report

Posted 8 months ago

“New customers service misleading. Told get a referral voucher. Did not receive and no cancellation offered”

Helpful Report

Posted 8 months ago

The AA is rated 2.8 based on 1,950 reviews