Iv used you for 20 years and today you let me down .
Arranged a recovery in Gainsborough for 8am today to my home in Norwich.
Several calls later and being told everytime recovery is on the way . I'm still waiting at 5.10pm
Iv missed hospital appointment which I could of got to as I could of got a train back to Norwich but you said don't as you would get me home in time.
Terrible service from you today.
5 months ago
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