This company doesn’t deserve the time of day! After breaking down at 1 o clock yesterday afternoon on the A35 (Monday 25th August) with my partner and 3 young children, we called the AA to help get us back on the road. They sent a third party company out (arrived at 4pm) who told us our car couldn’t be fixed on the roadside. This information got sent back to AA, the third party company said the AA would be in contact within half an hour with time estimation of a tow truck for the car and my family. Half an hour passed. No contact from AA at all. I called them back, they said that they had contacted another third party company to do the collection and we had an hour to wait. An hour passed, still nothing. Called AA back to be told that the company had decided that they can no longer complete the recovery!! By this point, it’s 7pm. My young children had been sat on a busy bypass for hours. We managers to climb up a random rocky bank and across a bridge to find the nearest town to get our children some food and somewhere to get out the sun. The AA called back and said they needed to put us up in a hotel for the evening because there was no way of getting us or our vehicle home. They said once the keys had been collected they would order us a taxi to a pre-booked hotel. Keys were collected within half an hour. Still no taxi. Called AA back an hour later. They’d forgotten to order the taxi. Hadn’t told us where they were putting us up. We had to take it into our own hand in the end, ordered our own taxi which arrived at 10.30pm which took us to the premier inn they had booked. The taxi they finally did book was calling me at 1am this morning to tell me it was ready to collect me my partner and children. So the AA left us on the roadside from 1pm until 1am this morning. This company is an absolute joke! Not capable of keeping people safe in horrible situations, claim you are a priority because you have 3 young children yet can leave you for 12 hours, on a busy road, no pathway to anywhere, walking down a bypass trying to find a place of safety all on a boiling hot day with no shade at all. Assuring you someone is going to be there, to stay close to the car, because they will be there shortly, yet no one showing up. Honestly I am so angry with this company it’s unreal. To claim they are there to help is a complete disgrace because they honestly have no clue!!!!!! Avoid them!!!!!