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The AA Reviews

2.8 Rating 1,960 Reviews

45 %

of reviewers recommend The AA

Company Reviews

2.8

Based on 1,960 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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Email:

customer.solutions@theaa.com

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53

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have made a claim under this policy. However I did not receive the refund of the excess I had to pay (£200). This seemed enormously complicated and did not come to fruition.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“I have not sued the insurance as you would expect so I have no idea if they are any good or not I don't really know where to find my policy documents or phone number to make a claim as like other companies it's done online to save money with total disregard for customers!”

Helpful Report

(Home Insurance) - Posted 4 years ago

“When you buy policy the AA put you on auto renewal, now got to phone up to cancel the auto renewal before it goes up in price.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Did not get the insurance because to expensive.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“misleading customers on comparison site details would not use them again for insurance or breakdown cover was a customer for years no more totally unreasonable”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Won’t know how good insurance is until I have cause to use it.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Just to expensive.....”

Helpful Report

(Car Insurance) - Posted 4 years ago

“A struggle to sort out NCB from previous insurer to satisfy AA. After a few phone calls got it sorted.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Number of years ago my car was hid at traffic lights by a woman tried to beat the light I called it road rage .I was Stationary but because I reported it to my insurance their was no clam against me but I was penalised by AA.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Although everything was arranged online, I asked for documents through the post, it took two/three phone calls to eventually get my Certificate of Insurance. I have road-side assistance, since taking out i have changed my car, and because my old car registration is on the card it isn't valid so another phone call to change - bonkers. Whether I will renew is another question.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“A big shout to AA man Kevin in Portsmouth couldn't have got home without him, top man!”

Helpful Report

Posted 4 years ago

“Not as good as churchill poor communications changed car literally day of renewal and they charged me for it which in over 30 yts of driving I've never been charged for this before I shall ne going back to churchill when my renewal date comes”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Information provided on line was lengthy and tedious. No Certificate was provided which I normally like to keep in the glove box.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Five months into the claim and still not fully settled. Very slow although coved19 played a part during the lockdown.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“I cant believe that there were 56 pages of documents to print off.What a bloody waste of time and paper.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Not very competitive”

Helpful Report

(Car Insurance) - Posted 5 years ago

“We had an accident in November 2019 Pheasant hit car it went into repair when it came back fuel was leaking from tank we had to take it to Renault as the AA and repairer both refused any responsibility and a rodent had eaten a hole in the tank my argument is that probably happened at workshop but both accepted no responsibility so we had to put 2nd claim in which I have disputed to no avail”

Helpful Report

(Car Insurance) - Posted 5 years ago

“When I changed my car it was not possible to stay with AA Ins ?? Reason given they would not insure my newer vehicle ? Tried to offer me another policy with a different company .. far more expensive I declined and found a policy myself with no problem to insure my new to me car.. Ford KA 2008 .... ? My previous 4x4 Honda 19yrs old... ?”

Helpful Report

(Car Insurance) - Posted 5 years ago

“AS the other driver admitted fault we were advised to go thro claimfast instead of co-op. They produced a hire car which we did not want , took car for inspection and informed it was a write off due to age of car. When told we wanted to keep the car, they said would have to go thro our own insurance instead. The car was eventually repaired but we had to pay £350 excess. WE HAVE STILL NOT RECIEVED our monies after almost 6 months. AA legal team keep passing the buck back to claimfast. We will not re-new with the AA or the roadside assistance which we have had for 30 years.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Im not with the AA so who thinks I am? Lol”

Helpful Report

(Car Insurance) - Posted 5 years ago

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The AA is rated 2.8 based on 1,960 reviews