The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,960 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,960 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“no thanks”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Not easy to get hold of the right department and when I made an ‘enquiry’ about my policy I was told that even though I had not made a claim on my policy it would affect next years premium as they had to take time to answer my questions. Won’t be using them again when my policy expires and certainly won’t recommend them to anyone.”

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(Car Insurance) - Posted 5 years ago

“MY PARTNER'S CAR WAS BADLY AMAGED BY A DOG CHASING A CAT. THE DOG OWNERS PET INSURANCE PAID FOR THE DAMAGE AT NO COST TO OUR INSURER. YET WHEN WE CHANGED OUR INSURANCE TO THE AA THIS YEAR WE WERE CHARGED EXTRA BECAUSE OF THE ACCIDENT. WE THINK THIS IS SO UNFAIR.”

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(Car Insurance) - Posted 5 years ago

“Recruitment procedure AA. I'm in the AA recruitment procedure right now for a customer advisor Job. To be honest at this moment in time it to be quite tacky.”

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Posted 5 years ago

“Ben from AA came to sort my car out on Friday 9.8.19. I just want to say he was very helpful, professional and a very nice gentleman.”

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Posted 5 years ago

“Bad attitude from female assistant after I asked her to swop over my insurance policy to another car.”

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(Car Insurance) - Posted 5 years ago

“Had real problems getting through to cancel my membership when I sold my car and membership was automaticaly renewed and charged to my credit card! After 45 mins on hold spread over 3 separate attempts to get through, I eventually got through to the right department and the gentleman cancelled my membership without further incident, I initially set out to leave a terrible reveiw here whilst waiting for my call to be answered, however in hindsight it is fair to say that once I'd actually got through the call centre staff were eager to be as helpful as possible,. I have never had occasion to call out roadside assistance so cannot comment on this aspect of the service.”

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Posted 6 years ago

“Home insurance not car. Did not need to claim for anything. Best value when took out policy a year ago. Significant rise in cost this year so did not renew. Nothing negative to say but no need to test their systems and services so nothing specially positive either.”

Helpful Report