The AA Reviews

3.0 Rating 1,742 Reviews
49 %
of reviewers recommend The AA
3.0
Based on 1,742 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Documents Delivered On-time
Greater than 50%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.7 out of 5
Avg Email Response Time
-1 hours
Cancellations & Refunds
Cancellation Process
Difficult
Read The AA Reviews
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03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 13th December 2023
Tom Houlton.
The AA 1 star review on 13th December 2023
Tom Houlton.
The AA 1 star review on 13th December 2023
Tom Houlton.
The AA 1 star review on 13th December 2023
Tom Houlton.
The AA 1 star review on 13th December 2023
Tom Houlton.
The AA 1 star review on 13th December 2023
Tom Houlton.
The AA 1 star review on 13th December 2023
Tom Houlton.
42
Anonymous
Anonymous  // 01/01/2019
Recruitment procedure AA. I'm in the AA recruitment procedure right now for a customer advisor Job. To be honest at this moment in time it to be quite tacky.
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Posted 4 years ago
Ben from AA came to sort my car out on Friday 9.8.19. I just want to say he was very helpful, professional and a very nice gentleman.
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Posted 4 years ago
Bad attitude from female assistant after I asked her to swop over my insurance policy to another car.
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(Car Insurance) - Posted 4 years ago
Had real problems getting through to cancel my membership when I sold my car and membership was automaticaly renewed and charged to my credit card! After 45 mins on hold spread over 3 separate attempts to get through, I eventually got through to the right department and the gentleman cancelled my membership without further incident, I initially set out to leave a terrible reveiw here whilst waiting for my call to be answered, however in hindsight it is fair to say that once I'd actually got through the call centre staff were eager to be as helpful as possible,. I have never had occasion to call out roadside assistance so cannot comment on this aspect of the service.
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Posted 4 years ago
Home insurance not car. Did not need to claim for anything. Best value when took out policy a year ago. Significant rise in cost this year so did not renew. Nothing negative to say but no need to test their systems and services so nothing specially positive either.
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(Car Insurance) - Posted 4 years ago
On my online account I asked for a paper proof of y current insurance details to be sent still not received it that’s my only gripe
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(Car Insurance) - Posted 4 years ago
I Broke down and I could not get my break down cover which was "Invictor Motors" so I managed to get in touch with you, it was along drawn out phone call on behalf of Tesco nice nature, and I was charged a lot of money from you, to get to a garage
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(Car Insurance) - Posted 5 years ago
Whil st stationary a car reversed into me. The AA were unable to recover the costs of repairs, I had 9 years noclaims whitch l did not have protected and have been penalised with the loss of 5 years noclaims. I am lost for words
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(Home Insurance) - Posted 5 years ago
I changed my car,updated my policy which increased in price and was also charged £25 admin on top.
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(Car Insurance) - Posted 5 years ago
They asked me to provide a lot of documents. It is the first time that I need to send all those papers to get an Insurance.
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(Car Insurance) - Posted 5 years ago
I took AA membership two years ago. This year I was busy with matters relating to moving house and did not attend to the automatic renewal of membership subscription to which I had apparently agreed. I was also slow to attend to documentation sent to me. I was aghast to note the price hike for membership. This seems to be the way they do business - they just take money and hope you won’t notice. I will never use them again.
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(Car Insurance) - Posted 5 years ago
Not able to add on another driver for a short temporary period, e,g couldn’t add my daughter onto insurance during a family emergency, will not renew with AA as result of this. Will return to a previous insurer where this was possible.
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(Car Insurance) - Posted 5 years ago
You have to phone them to tell them not to renew your insurance automatically which is irritating
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(Car Insurance) - Posted 5 years ago
The AA for me was the most disrespectful insurance provider I have ever had to deal with. Lack of communication and courtesy has put me off when it,s come to the AA. At the end of my term with them, I will take another insurance provider. Jp Butera
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(Car Insurance) - Posted 5 years ago
Too expensive
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(Car Insurance) - Posted 5 years ago
Always helpful on the telephone and efficient when needed for a clsim. however it is annoying when each year the premium goes up massively and it is only when you confront them that it is reduced considerably. Why don't the give you the lowest quote in the first instance - most annoying and time consuming.
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Posted 5 years ago
Customer service not like the AA car insurance people. Maybe run for AA by an agency?
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(Motorbike Insurance) - Posted 5 years ago
Whilst modifying my policy mid term (different vehicle) it would appear that the original insurance criteria was changed without any discussion or notification
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(Car Insurance) - Posted 6 years ago
Lowest quote .... no other reason.
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(Car Insurance) - Posted 6 years ago
AA were relatively straight forward to deal with, I just hope they remain so if I need to have further dealings with them
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(Car Insurance) - Posted 6 years ago
The AA is rated 3.0 based on 1,742 reviews