Had real problems getting through to cancel my membership when I sold my car and membership was automaticaly renewed and charged to my credit card! After 45 mins on hold spread over 3 separate attempts to get through, I eventually got through to the right department and the gentleman cancelled my membership without further incident, I initially set out to leave a terrible reveiw here whilst waiting for my call to be answered, however in hindsight it is fair to say that once I'd actually got through the call centre staff were eager to be as helpful as possible,. I have never had occasion to call out roadside assistance so cannot comment on this aspect of the service.