The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,990 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,990 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just rescued by AA in Ballinteer Dublin can't praise the driver enough couldn't do enough for me”

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Posted 8 months ago

“Excellent service. Fixed the problem with my car. Very helpful.”

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Posted 8 months ago

“I had a puncture today on the M23 the AA arrived in 50 mins put a temporary wheel on for me followed me to a tyre shop. He explained everything to me as it happened even got them to close of a lane so I could get out of the escape area fantastic service and really friendly aa man well done and thank you for taking care of me Keith Brighton”

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Posted 10 months ago

“I used the AA service for the first time ever due to a flat tire on the motorway at night, we were saved by a wonderful man called Anthony who came and met us in our dilemma. After getting us off the road to safety, he was very kind and helpful making me feel at ease and look at possible solutions. He helped us come with the best possible plan to get the car fixed and communicated with my insurance scheme arranging accomodation so we weren't stuck outside in Swindon for the night waiting to get the car sorted. He even called around and took us to multiple accomodations till found one as most places were fully booked. He really went above and beyond anything I was ever expecting. A really incredible guy who fixed the problem and made me feel really safe too. Thank you Anthony for everything and AA I will be signing up to a membership with you.”

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Posted 10 months ago

“today I couldn't start my car in Picton and called AA. The car started b4 the AA mechanic arrived and when I got him on the phone to let him know it had started he discussed all possible reasons why it periodically won't start. As I was nervous about it happening again I asked him to take a look anyway. Vaughan (Picton) found the problem very quickly and fixed it. We had had the car to the garage 3 times, spent a lot of money, and no one had recognised this problem. He also found a rats nest under the bonnet! Vaughan, the AA guy went more than the extra mile, gave me loads of info and I am incredibly grateful. Thankyou Vaughan.”

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Posted 10 months ago

“We had to have a home visit this morning. We are so impressed with the AA as we only waited less than 20 minutes. The man was very professional and courteous and reassured us completely. Thank you for your help AA.”

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Posted 10 months ago

“Saturday, 14th sept 2024 we had a tyre blow out on our motorhome near the A14 junction with the A1, northbound near Peterborough. The AA man (Alan, i believe) arrived within half an hour & provided absolutely first class service - I can’t praise him highly enough. He got us to where we needed to be & recommended the best course of action for us to get the tyre mended & get home safely. Phil & Jane”

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Posted 11 months ago

“Stuck in Northampton after my husbands car broke down. Despite car being in multi story carpark and it being a run in Northampton for 4 hours with road closure Adam managed to get the car down out of carpark and diagnosed the cars failure and arranged a truck to collect us and take us all the way home. Hue arrived 2 hours later and he was absolutely brilliant. We are disabled and found him to be understanding of our needs. He went out of his way to stop at a services on way to where car was dropped off. Outstanding service will always stay with the AA”

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Posted 11 months ago

“Your attendance, service and remedy unsurpassed. Thank Daniel. Dover area.”

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Posted 11 months ago

“For the first time ever, we had to call the AA to rescue us after a breakdown. Using their Relay service they took us and our vehicle 220 miles to our home. The two drivers, Mark, and the second whose name I have sadly forgotten, were absolute professionals - courteous, considerate and reassuring. It's good to know there are such people just a couple of phone calls away - Robert.”

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Posted 1 year ago

“Tokalani was absolutely fantastic. Wonderful Service”

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Posted 1 year ago

“Very polite and respectful, overall Excellent service would definitely use again”

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Posted 1 year ago

“Amazing quick service from AA. After breaking down in Wales on our way home to Leicester. Courteous friendly service from all involved including both relay breakdown drivers. Thank you Mr & Mrs H Connolly.”

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Posted 1 year ago

“I’m an AA member for my car. I’ve just bought home insurance from them too. I trust the AA”

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Posted 1 year ago

“I have 3 cars, 2 are over 20 years old, the youngest is 12. With vehicle's like this, there will be niggly issues that arise. No matter what the fault or where I've been travelling in the UK when they occur, the AA has always swiftly and effectively solved my issues - even unusual ones such as my soft top not re-attching to the main body correctly. The road side help, towing and at home assistance has been perfect each time, and each AA technician has been friendly and kind.”

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Posted 1 year ago

“They are the best breakdown company , you always see their vans and never the other guys”

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Posted 1 year ago

“I wrote a fund recovery firm at (CONTACTZATTECHRECOVERY @ GMAIL COM) when I got scammed by some crypto investment scheme this was sad but I’m glad I got a topnotch service at my first recovery trial. It’s indeed 100% possible to recover your stolen funds. This team got it done with ease and perfectly”

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Posted 1 year ago

“Outstanding service. Never had to use a recovery service before but sadly our car decided to breakdown on a major road. On calling the AA they arrived within 40mins, realised they couldn’t fix on the side of the road and towed us to the garage of our choice. So friendly and really made us feel at ease. Once at the garage they arranged a hire car which we were in are on our way within an hour or so. Utterly brilliant and so pleased I had the AA as our recovery service. Thank you for making a terrible journey into a positive experience.”

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Posted 1 year ago

“phoned for advice regarding amber flashing light on my car dash board. I was given advice and reassurance + sent a video explaining clearly what the warning light meant.”

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Posted 1 year ago

“A knackered battery, sorted out by the AA guy,Darren Fairclough. All replaced on the spot. Good service yet again, having been a member for over 50 years.”

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Posted 1 year ago

The AA is rated 2.8 based on 1,990 reviews