The AA Reviews

Name: The AA
Rating: 2.79

2.8 Rating 2,022 Reviews

44 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.8

Based on 2,022 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 27%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 21st December 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Clerk Ray

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been a member of AA for 22 years, roadside care and vehicle insurance, and I've always found them to be excellent. Don't have to wait long for a call to be answered, people always patient, friendly and helpful, not had to wait long for callouts. When I wrote off my four wheel drive it was retrieved promptly and the road able to be cleared, and as I had a police report number the agreed payout went into my bank overnight! I don't know how their okinsurance prices are as it's complicated to do a comparison but I won't be looking as I feel I couldn't ask for more.”

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Posted 2 years ago

“As carports had great pricing and show up when they say they will. I have used them 2 times and both times it was a wonderful experience. Thanks Mina!”

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Posted 2 years ago

“I wanted to say a big thank you to Paul who attended to my car today. What a lovely kind professional guy he was. Explained everything he was doing to my car to get me back on the road. Unfortunately on this occasion he could not fix my car at the roadside but spoke to my designated garage and explained my issues. He told me car was booked in and would be collected by the AA on the Monday and they would delivery my car for repair to mu garage. Thank you Paul.”

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Posted 2 years ago

“Absolutely 💯 happy with my experience on 3/8/23 a gentleman named Paul came very quickly and diagnosed my car as needing a new battery for me . Very helpful, very cheerful, .I'm was very happy and impressed by the service would highly recommend AA”

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Posted 2 years ago

“Very please with Dennis from the battery service team! Came back from overseas trip and car wouldn’t start. Dennis came to replace the battery and provided excellent service!”

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Posted 2 years ago

“As usual the AA breakdown service was second to none. A very calm and helpful lady spoke to me to ascertain my whereabouts and put my mind at rest. Joe who arrived within the time stated was brilliant and enabled my car to be driven home. I could not get better service anywhere and am so grateful”

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Posted 2 years ago

“Had an AA quote to travel to Slovenia on motorcycle. Josh provided me with a quote and advised me to check my new bike warranty. He said he’d call me back in 24 hours. Yes it’s covered for Europe. and yes he rang me back. 10/10 for great service.”

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Posted 2 years ago

“I was issued equipment by Access To Work as an employee by the AA. This equipment was not installed correctly and as a result was discriminated by the AA management. I am a registered blind person and do believe they wonted to get rid of me. The AA have tried to do this several times in the past, as they do not like persons with a disability. I can give details of this and do intend getting legal help for a dismissal which was of no fault of my own. I can prove this. The Managing Director of the AA pushed me aside. Middle management at thr Oldbury Call Centre West Midlands have discriminated against me on several occasions throughout my 26 years as a dedicated employee. Can you help Lakin Rann”

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Posted 2 years ago

“Definitely will use Andy C on all my service call”

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Posted 2 years ago

“I broke down outside a shop in Albany yesterday and Alpesh arrived within minutes of my phone call to AA. He was so efficient and quick.. most impressive! Thanks Alpesh 🙏”

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Posted 2 years ago

“Broke down outside my workplace in York. Within an hour, Zack was on hand to get me moving again. Lots of explaining and advice, and very efficient. Great service and a decent guy. 5 stars.”

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Posted 2 years ago

“30/03/2023 Andy attended us in Spalding today. Very quick and efficient. He identified the problem very quickly and fixed it to a high standard. Really importantly though he was friendly and professional and courteous. He took the time to explain what was going on and what he was doing when I asked. Absolutely couldn't recommend him more highly.”

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Posted 2 years ago

“Today I called at 8-35 and they were with me for 9-20 can't fault anything they told me the problem and I was on my way”

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Posted 2 years ago

“28/03/23 Andy attended very quickly, was very professional and courteous and gave excellent advice.”

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Posted 2 years ago

“I had a call out by AA this afternoon and I was very impressed with the professional services, his friendliness and help offered. Full marks to James for his job attitude. Mr Chin Tan at 216 Crowborough Road Tooting..”

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Posted 2 years ago

“Following up a recent breakdown repair. Contacted Paige in the Breakdown Team who very pleasantly, quickly and efficiently was able to deal with the matter in hand. A very satisfied customer.”

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Posted 2 years ago

“Had a chap named Guy help me with my car today. Having recently switched over from RAC due to a disagreement over a battery warranty, first experience was great. Perfect communication, ran additional tests they didn’t have to and really helped me diagnose the problem. Gave recommendations of where to go at the lowest rate, checked my tyre pressure as they looked low, and came earlier than we expected. Offered a tip as a thank you, and even refused it. Can’t fault the service or the technician at all, and will certainly stay with them from now on. Many thanks to Guy and the AA.”

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Posted 2 years ago

“Brilliant service recieved today by repairman spencer”

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Posted 3 years ago

“Unfortunately I broke down today on the M42. Not all doom and gloom after meeting Dilshad khan. He has changed our day completely around. What a lovely guy he is. Thanks so much an absolute legend.”

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Posted 3 years ago

“Very nice aa member from the aa who was name Taj Islam 814597, was positive, diligence, warm and very considerate person. He should be pardon to get a better promotion from the AA where he deserved the most. I feel proud of him and I can see that he is a hard worker and honest member for AA. I wish him all the best of luck of happiness.”

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Posted 3 years ago

The AA is rated 2.8 based on 2,022 reviews