The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,990 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,990 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I woke up to a flat battery on 9 December. I have been a member for over 20 years and this is the first I have used the service. I contacted AA by phone/internet at approximately 12/45. I received an immediate reply that someone would with me my 1/10. Simon arrived at exactly that time. Tested my battery told me I needed a new one. He disappeared for about 50 mins came back and fitted anew one. Fabulous service by an outstanding employee . I cannot recommend him and the service highly enough. My annual fee well worth every penny. Many thanks Simon!,”

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Posted 2 years ago

“Our AA pre-purchase Car Inspection was conducted by Sujeeva on 5/12/22 Comprehensive notes and clear information. Enabled us to specify, with confidence, what needed to be addressed by the car dealer. Professional and exemplary inspection - every last detail, included. Not only this but Sujeeva promptly followed this through with a phone call to discuss further - much appreciated. THANK YOU SUJEEVA!”

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Posted 2 years ago

“"Never had any problems with the AA nice friendly staff and helpful "”

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(Home Insurance) - Posted 2 years ago

“"Great insurance at a competitive price and good communication on their behalf "”

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(Home Insurance) - Posted 2 years ago

“We had wonderful service from AA man Simon when we broke down in Stamford on 4 October 2022. He was extremely efficient and pleasant and solved the problem very quickly at the roadside. As there was a possibility that the engine might have been damaged by lack of oil, he followed our restart for a considerable distance to make sure all was well. Absolutely excellent service. Totally recommend.”

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Posted 2 years ago

“On holiday in Cornwall and broke down in the middle of nowhere, halfway up a steep narrow country Lane. Spoke to operator who had a lot of patience trying to find out where we was. We could only say where we was travelling to. She asked a series of questions which are obviously standard but very much needed. The mechanic was with us 50 minutes later. Nice friendly chap. We was lucky it was a spark plug issue. All 4 plugs replaced and we was on our way. Only downside was the cost of the plugs at £138. We was very impressed .”

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Posted 2 years ago

“Service good as their word. Affordable, should be required coverage for all.”

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Posted 3 years ago

“Just finished a chat with 2 operators Helen and Cailtian both brilliant and very helpful. THANK YOU BOTH.”

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Posted 3 years ago

“"I once this year called the AA and waited only 10 minutes. The failure was quickly diagnosed and repaired. In the past I have always had excellent service from them. "”

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(Home Insurance) - Posted 3 years ago

“Excellent, could not fault them. Flat battery at home, up dated me when they will be out, came within a few minutes of their quoted arrival time, checked battery which was faulty, due to time of day did not have battery on board which was understandable. I went online and booked a slot the following morning, received message saying they are on way, came middle of my booking slot, battery fitted and I’m up and running. Both guys who worked on my vehicle Jason and Luke were amazing, just chatted to them while they completed the work, both guys are a credit to your service, thank so much 😁”

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Posted 3 years ago

“My patrolman Paul who attended my breakdown was excellent and nothing was too much trouble for him. He got my car running and explained the reason for the breakdown. Also recommended further repairs to get my car back to normal.”

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Posted 3 years ago

“"Im really impressed with my policy and they got in touch very quickley so cant fault them "”

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(Home Insurance) - Posted 3 years ago

“"I have had no dealings with AA since registering with them, all very clearly and simply handled. I am shocked at the size of the increase for next year and shop around."”

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(Home Insurance) - Posted 3 years ago

“"I haven\u2019t used the AA in previous years, but so far they have been helpful in my move to a new house. I asked to transfer the policy as it is mid-term and not up for renewal until November. After being questioned on the type of property I have moved to, I was told there was an Admin charge of \u00a312.50. I felt this was a fair charge, and was happy for them to deduct it. "”

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(Home Insurance) - Posted 3 years ago

“I called the AA today, after a noise from my front wheel made my stop, and decided it was unsafe for me to drive any further, I had no Internet connection so could not connect to the AA app or what 3 words, so called instead. Amazing quick response from the lady on the phone, who understood where I was, and the guy's turned up in half an hour...fixed the problem at the roadside within 30 minutes. Thank you Craig and colleague. Couldn't recommend the AA enough.”

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Posted 3 years ago

“Broke down in unsafe situation. Got me sorted kept me informed. Good old fashioned proper service Men on the road fixers and flatback rescuers Spot on blokes who are good at what they do. It's frustrating when you breakdown it takes time to sort it for anyone but you know they're on it . When you see that van pull up you realise it's worth every penny. Cheers .”

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Posted 3 years ago

“Prompt response to breakdown request, and car fixed at the roadside”

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Posted 3 years ago

“Passed my test yesterday with Jesuthasan! Thank you so much for all your great guidance and giving me confidence in my ability to drive, without you I couldn’t have passed!”

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Posted 3 years ago

“I passed my practical test 3 months ago with one of the best instructor in this company he teach me all I need to know and practice me in 10 hours as a result I get it done in the first time with 3 minors.,”

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Posted 3 years ago

“Thankyou so much to the two AA men that fixed my car at Saltash yesterday, got the part around the corner from where we was,fixed within 30 minutes,even drove behind us for a little while to make sure we was OK.Mum,Daughter and Grandson got home before it got dark,thanks again”

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Posted 3 years ago

The AA is rated 2.8 based on 1,990 reviews