The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,972 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,972 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On holiday in Cornwall and broke down in the middle of nowhere, halfway up a steep narrow country Lane. Spoke to operator who had a lot of patience trying to find out where we was. We could only say where we was travelling to. She asked a series of questions which are obviously standard but very much needed. The mechanic was with us 50 minutes later. Nice friendly chap. We was lucky it was a spark plug issue. All 4 plugs replaced and we was on our way. Only downside was the cost of the plugs at £138. We was very impressed .”

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Posted 2 years ago

“Service good as their word. Affordable, should be required coverage for all.”

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Posted 2 years ago

“Just finished a chat with 2 operators Helen and Cailtian both brilliant and very helpful. THANK YOU BOTH.”

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Posted 2 years ago

“"I once this year called the AA and waited only 10 minutes. The failure was quickly diagnosed and repaired. In the past I have always had excellent service from them. "”

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(Home Insurance) - Posted 2 years ago

“Excellent, could not fault them. Flat battery at home, up dated me when they will be out, came within a few minutes of their quoted arrival time, checked battery which was faulty, due to time of day did not have battery on board which was understandable. I went online and booked a slot the following morning, received message saying they are on way, came middle of my booking slot, battery fitted and I’m up and running. Both guys who worked on my vehicle Jason and Luke were amazing, just chatted to them while they completed the work, both guys are a credit to your service, thank so much 😁”

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Posted 2 years ago

“My patrolman Paul who attended my breakdown was excellent and nothing was too much trouble for him. He got my car running and explained the reason for the breakdown. Also recommended further repairs to get my car back to normal.”

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Posted 2 years ago

“"Im really impressed with my policy and they got in touch very quickley so cant fault them "”

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(Home Insurance) - Posted 2 years ago

“"I have had no dealings with AA since registering with them, all very clearly and simply handled. I am shocked at the size of the increase for next year and shop around."”

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(Home Insurance) - Posted 2 years ago

“"I haven\u2019t used the AA in previous years, but so far they have been helpful in my move to a new house. I asked to transfer the policy as it is mid-term and not up for renewal until November. After being questioned on the type of property I have moved to, I was told there was an Admin charge of \u00a312.50. I felt this was a fair charge, and was happy for them to deduct it. "”

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(Home Insurance) - Posted 2 years ago

“I called the AA today, after a noise from my front wheel made my stop, and decided it was unsafe for me to drive any further, I had no Internet connection so could not connect to the AA app or what 3 words, so called instead. Amazing quick response from the lady on the phone, who understood where I was, and the guy's turned up in half an hour...fixed the problem at the roadside within 30 minutes. Thank you Craig and colleague. Couldn't recommend the AA enough.”

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Posted 3 years ago

“Broke down in unsafe situation. Got me sorted kept me informed. Good old fashioned proper service Men on the road fixers and flatback rescuers Spot on blokes who are good at what they do. It's frustrating when you breakdown it takes time to sort it for anyone but you know they're on it . When you see that van pull up you realise it's worth every penny. Cheers .”

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Posted 3 years ago

“Prompt response to breakdown request, and car fixed at the roadside”

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Posted 3 years ago

“Passed my test yesterday with Jesuthasan! Thank you so much for all your great guidance and giving me confidence in my ability to drive, without you I couldn’t have passed!”

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Posted 3 years ago

“I passed my practical test 3 months ago with one of the best instructor in this company he teach me all I need to know and practice me in 10 hours as a result I get it done in the first time with 3 minors.,”

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Posted 3 years ago

“Thankyou so much to the two AA men that fixed my car at Saltash yesterday, got the part around the corner from where we was,fixed within 30 minutes,even drove behind us for a little while to make sure we was OK.Mum,Daughter and Grandson got home before it got dark,thanks again”

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Posted 3 years ago

“On Saturday night we hit a pothole on the M7 , resulting in a flat tyre & damage to the rim . The rain & darkness was scary with trucks at high speed . It was a frightening experience.We phoned AA & after 20 mins was able to get through . AA sent Mr Ramduth who was off great assistance . It was a huge sigh of relief to see AA. My personal take .. without the services of AA we may not have survived the famous M7 renown for criminal activity . I am thankful that my hubby has been a member for over twenty years although we seldom use the services I think it is life / saving you never know how helpful it can be unless you in a life threatening situation . Thank you !!”

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Posted 3 years ago

“"Excellent "”

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(Home Insurance) - Posted 3 years ago

“"They are offer adequate information for customer's benefit "”

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(Home Insurance) - Posted 3 years ago

“Recently had an issue from home starting my vehicle . So called AA for home start . Fabulous guy Craig very knowledgable. Customer service 5star ! Being a single lady in her late 70s made me feel at ease and not intimidated. Well done Craig ! Thank you .”

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Posted 3 years ago

“Speaking from personal experience,we have unfortunately had to call them out quite frequently lately as my husband’s van is old & keeps breaking down,I can’t stress enough how good the service has been,they give him a rough idea of a time,but are always there within 30 mins,they are helpful,kind,polite & never leave him alone,they either follow him home or tow him if need be. Also a while ago I was a passenger in my daughters car when she broke down with 3 young children in tow.....they were with us in about 20 mins,temporarily sorted her problem out & followed her back to her local garage,then gave her a lift back to her house,couldn’t praise them enough!!”

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Posted 3 years ago

The AA is rated 2.8 based on 1,972 reviews