The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,970 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,970 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Broke down today, called AA who said they’d be out in an hour which they were. Car could not be fixed so AA took car, myself & passenger to garage near home 35miles. Both AA who assisted us were brilliant. Friendly, reassuring & helpful. Paul in particular who took us to Kia at Stockport was fantastic. Thank you Paul and AA for rescuing us.”

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Posted 3 years ago

“I want to thank the AA man who came and helped me on Friday night ( around 10 pm) on the Portsmouth road in Guildford, when my car had broken down. He got it going again, them he phoned me at home to make sure I got back safely. How about that for service. Thanks again.”

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Posted 3 years ago

“"Easy to organise and competitive pricing. "”

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(Home Insurance) - Posted 3 years ago

“I had some questions about a letter I received and also some issues with merging two policies I have. I usually don't like calling companies to discuss my accounts because they try and sell you more stuff, but this was a whole new experience. I spoke to 3 people (because I had a few different questions about my account), and ALL of them were friendly, upbeat, and SUPER helpful AND I even got a discount on my policy!! I was amazed. Truly great customer service that actually helped me. Plus, the phone was answered in about 20 seconds, and I was never waiting on hold for longer than a minute.”

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Posted 3 years ago

“"Fortunately I didn't need to make a claim however they were very helpful when I changed to them. "”

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(Home Insurance) - Posted 3 years ago

“engineer arrived less than 30 mins worked proffesionally and got me going thanks william from kettering a top bloke”

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Posted 3 years ago

“Rang for help and AA came really quickly, instantly worked out what was wrong. towed our car to local garage, to be mended tomorow. The AA man was really helpful, friendly and efficient, so glad he came and sorted to all out.”

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Posted 3 years ago

“Re; Job No.5392 on 08/02/2022. I recently called AA when I experienced a flat tyre whilst driving in Cambourne near Cambridge. We were very pleased with the patrol named Benjamin who was very helpful, courteous and pleasant in helping us back on the road. Could no praise him enough; from Dave Binks.”

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Posted 3 years ago

“"All I can say is very good and could not be better "”

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(Home Insurance) - Posted 3 years ago

“Darren (isle of Wight) AA man gave excellent friendly service in my hour of need. Thank you.”

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Posted 3 years ago

“Great service from the whole team carrying out a recall service on airbags on my car recently in Bolton. Whole exercise from start to finish was excellent and particular thanks to Josh the tech who carried out the job .thanks Paul”

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Posted 3 years ago

“Really good customer service experience”

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Posted 3 years ago

“Very competitive price”

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Posted 3 years ago

“Brilliant array of services, products and benefits. I especially like the add on providing coveri for any vehicle children under 17 travel in..”

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(Home Insurance) - Posted 3 years ago

“Had a new Bosch car battery fitted 6th November at home after issues with poor battery and electrics on Jaguar XE r-sport. Went out today and new battery failed. We were on the moors in middle of nowhere. Rang AA. Excellent service. Adam came in less time than expected. After loads of checks and tests the fault was with the new battery. No issue at all replacing it without charge for a new one under its 5 year warranty. Well done call centre and the great guy Adam for getting us back on the road so quickly. Much appreciated. Ian 👍 😊”

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Posted 3 years ago

“This is not a complaint, but a review of great gratitude and appreciation to one of your brilliant drivers who went completely out of his way to help me today. My 1 year old boy managed to lock himself inside our car this morning (Monday 22 Nov) after an unexpected stop at birch services off M62. In sheer panic I spotted Danny (AA driver) changing a tyre nearby, and called for his help. Without hesitation Danny quickly stopped what he was doing, and came right over. He expertly packed my window and after a few attempts managed to hit the engine start button and open my window, to free my little 1. He didn’t want anything in return, was just happy to help a stressed out lady in need. I cannot express how thankful I am to Danny and the other gentlemen who’s tyre was being changed. For his quick thinking and steady hand. I just hope Danny gets the recognition he deserves and AA know what a great member to their company he is. I’m only sorry I didn’t get his staff number so he can get full recognition for his good deed. Thank you so much Danny your are a star. Kind regards The female emotional wreck, driving the white BMW, and her cheeky little boy”

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Posted 3 years ago

“Phoned regarding a claim,water leak damage in bathroom. They were very helpful explaining the problem started whilst my previous insurer was responsible. They supported my claim and previous insurer paid up. Will renew with AA as I haven't made a claim against them therefore premium won't be affected.”

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(Home Insurance) - Posted 3 years ago

“Only cmplaint is that the price has gone up every year hopefully that will change. I haqve another idea if this persists”

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(Home Insurance) - Posted 3 years ago

“Hi I am sending this email as some people are quick to complain yet don’t acknowledge the good things. I want to say Thank you to one of your lovely staff members Aaron Bryan for helping myself and my friend on the evening of 15th November. We were in Chorley on a work course and after it finished discovered a flat tyre, we pulled into a petrol station to see what we could do and Aaron was there putting petrol in his van. It was dark, raining and we had to drive home to Liverpool and Aaron really helped us out. He inflated the tyre to enable us to get home and didn’t hesitate to help us and wished us a safe journey. Please give some recognition to Aaron and pass on our Thanks again. He was in his spare time and didn’t have to help us. Thank you so much Aaron Bryan who gave us his staff number so we could send our appreciation. 810020. Best of luck to you Aaron and hope AA recognises and appreciates this amazing staff member Kind regards Emma xx”

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Posted 3 years ago

“Excellent service with call outs and queries re admin”

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Posted 3 years ago

The AA is rated 2.8 based on 1,970 reviews