The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,990 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,990 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yesterday Paul, from Hartlepool, came to assess my car's problem, when it started braking when it should have been accelerating! it was job no. 1898. He recognised the fault straight away, rang S.G.Petch in Darlington and asked me if I was confident enough to drive it to the garage, with him behind me all the way (he had done a temporary repair). I agreed to that, we got to the garage, left the car and I had a lift in the AA van home. As soon as we got back, he rang a hire company and organised a courtesy car for me, which arrived about 2hrs later. I cannot thank him enough, as I was initially very frightened by the way the car behaved. His kindness and good sense, added to his obvious skill stopped my stomach churning and helped me to relax. What a great guy! I have been a member of the AA for over 50 years and only called them twice, when my A40 car ran out of petrol on the M1 in 1971 and yesterday.”

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Posted 4 years ago

“My exhaust came loose while on staycation in Co Wexford had driven up from Cork. It was nearly hanging off but within an hour the AA came to my rescue and fixed it and it would have been a disaster otherwise, They're brilliant and I greatly appreciate all their help today thanks so much 🤗 🤗”

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Posted 4 years ago

“Was very well priced and clear documentation . Very competitive.”

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(Home Insurance) - Posted 4 years ago

“Easy to navigate website, Very comparable insurance.”

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(Car Insurance) - Posted 4 years ago

“Good to no you have got a back up plan just in case you never know when you might need it”

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(Car Insurance) - Posted 4 years ago

“I accidentally cancelled my trip. Anyway, tried not to panic while I figured out what to do. Spoke on the phone with a really nice man (Chris) who helped me figure it out without overcharging me or making me re-book the entire trip. Great service”

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Posted 4 years ago

“Very helpful representatives. Thoroughly recommend them.”

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(Car Insurance) - Posted 4 years ago

“I had a flat tyre in June 2021. Easy contact via the AA website on my phone with live updates giving arrival time. Daniel arrived about an hour and 20 minutes later. Lovely young man, quickly replaced the flat tyre with my spare tyre and I was on my way. Very good experience. Only my second call out in 21 years, both for flat tyres, both extremely efficient and satisfactory.”

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Posted 4 years ago

“I have only had one claim with the AA and that was a number of years ago. They we quick and efficiant sorting out the claim, getting the car fixed and providing a car while it was being fixed.”

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(Car Insurance) - Posted 4 years ago

“I've only had to call out the AA once, since I took out my policy. The gentleman arrived within about 40. He check my car to find the fault, drove with me to the garage and explained to them what the problem was. I was very satisfied with his help.”

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(Car Insurance) - Posted 4 years ago

“Very clear and straightforward”

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(Home Insurance) - Posted 4 years ago

“Nicholas arrived at the expected time to confirm my motorhome battery was dead-- there have been annoying non- start situations on many occasions on sites,having to ask for jump starts from fellow users.I was happy when my battery was replaced by Nicholas-- now we can enjoy more breaks without worries.”

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Posted 4 years ago

“Easy to arrange insurance. Had to do a minor correction to the insurance documents and was sorted out within a few minutes.”

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(Car Insurance) - Posted 4 years ago

“No longer own that car”

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(Car Insurance) - Posted 4 years ago

“Very efficient”

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(Car Insurance) - Posted 4 years ago

“I have found the AA Insurance company unlike some of the others to be reliable and quick to send all the relevant documents through the post. Also when I notified them of a change of address they certainly did not rip me off with a £25 change of policy fee as I have experienced in the past with other insurers.Fortunately I have not had to claim anything as regards an accident or damage this year so I'm keeping my fingers crossed.But I am sure if there had been an issue they would have dealt with this efficiently.I did find their telephone manner to be polite and to the point also.”

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(Car Insurance) - Posted 4 years ago

“very good prices and backed by the AA also got my house insurance from them”

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(Car Insurance) - Posted 4 years ago

“Have had breakdown cover with The AA for a few years now and through Confused.com found great price and cover for for buildings & contents home insurance”

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Posted 4 years ago

“very good would recommend it.”

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(Car Insurance) - Posted 4 years ago

“Very very Happy with AA Car insurance ...”

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(Car Insurance) - Posted 4 years ago

The AA is rated 2.8 based on 1,990 reviews