The AA Reviews

Name: The AA
Rating: 2.92

2.9 Rating 1,786 Reviews

48 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.9

Based on 1,786 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 48%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Change of vehicle....... therefore update insurance. I found the AA administrator (shane) extremely pleasant and very helpful, business carried out and completed quickly, Certainly I will use next year at renewal time.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“My dad an i were trying to jump start my mini one and forgot that we left the keys in the ignition then the keys got locked inside! I phoned the AA waiting less than a minute for someone to answer so i can explain what happens and within 15 minutes someone arrived! His name was Steve Spiller and he was very honest and genuine. He realized what had happened and we had a few laughs as i could've and should've phoned the AA to sort the problem! Steve was very persistent and professional not wanting to give up in retrieving my keys from the inside! Some time passed and eventually to much surprised he had managed to squeeze the keys between my drivers window! Id rate him 11 out of 10! top bloke, he turned a rubbish day into a great day. Many Thanks Rob”

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Posted 3 years ago

“No problems so far”

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(Home Insurance) - Posted 3 years ago

“I havent had many dealings with AA but what dealings i have had were good”

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(Car Insurance) - Posted 3 years ago

“Excellent service, gyre at communication, very helpful In short, outstanding”

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(Car Insurance) - Posted 3 years ago

“Simple enough to set up and a good priced deal”

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(Car Insurance) - Posted 3 years ago

“iubugnmhtgvhgfvecvgbhn”

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(Car Insurance) - Posted 3 years ago

“Excellent product and service. My claim was dealt with ( in spite of all covid related restrictions ) within 2 days, and the AA arranged repairs and collection of my vehicle. The AA have accomplished a high score from me due to the very highest of standards and customer care.”

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(Car Insurance) - Posted 3 years ago

“I have been a AA member for many years now and having my insurance with them made it easier for me to understand the documents over the many that I have been a member I have always found them easy to get along with.”

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(Car Insurance) - Posted 3 years ago

“Thankfully never had to use them for any breakdown , benefits are good , well worth the fee alone.”

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(Car Insurance) - Posted 3 years ago

“Today a young aa man called Abdul came to my rescue my front coil spring had broken and he has now taken my car to the garage he was a credit to the AA he was such a nice man and so professional so conscious re the safety of me and my car as I broke down on a busy duel carriageway So thankful for him today Thank you Abdul Gillingham Kent”