The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,972 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,972 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“David rescued me when I had run out of petrol,having left my handbag elsewhere-and my husband had removed my "emergency money" from the car !!!! This was on 4.6.2021.He could not have been kinder and more professional.It was getting dark and I was still far from home after a long and difficult journey.THANK YOU SO MUCH,DAVID.Job no:10983”

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Posted 4 years ago

“Highly recommended easy to sort out have no issues with them LOVE AA”

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(Car Insurance) - Posted 4 years ago

“I have breakdown cover for many years with the AA. Having the use of more than one car and like the fact if you are a passenger you are covered. My old car was a right Friday car and had to call them out 3 or 4 times within a Couple of months ever time first class service. Bit annoying that you have to stop do not automatically renew. When you start again much better price no reward for being loyal. But that said I really think they are good”

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(Home Insurance) - Posted 4 years ago

“Excellent service, first time I've had to ring AA, they turned up exactly on time, felt very reassured when I rang up as I was on hard shoulder of motorway, the gentleman who turned up was so nice, his first main concern was my safety, highly recommended!!”

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Posted 4 years ago

“Very easy to use. Get a good deal. I always use go compare every year when renewing my car insurance.”

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(Car Insurance) - Posted 4 years ago

“Very easy to use on website...not had any claims so cannot judge their customer services. Cheaper insurance than anywhere.”

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(Car Insurance) - Posted 4 years ago

“Great east service .. good price”

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(Car Insurance) - Posted 4 years ago

“Great price combo with breakdown cover.”

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(Car Insurance) - Posted 4 years ago

“Easy clear site to use, we had no problems.”

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(Car Insurance) - Posted 4 years ago

“Very good service from AA”

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(Car Insurance) - Posted 4 years ago

“My claim was only for windscreen replacement. No problems.”

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(Home Insurance) - Posted 4 years ago

“I hope I get same excellent value as I did this time.”

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(Car Insurance) - Posted 4 years ago

“Very impressed with the quick response. Mike was very polite and professional. Thank you AA and Mike for the excellent service”

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Posted 4 years ago

“Go compare seemed very efficient and guided me to the best quote from the car insurance companies. I then negotiated further discount from the quoted discount on go compare”

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(Car Insurance) - Posted 4 years ago

“I found a very promt service Damian was very polite and proffesional was clean and tidy he exsplained to me what he tested etc the advice was excellalant ill give him 100% no complaints at all thank you Damian”

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Posted 4 years ago

“Haven’t had to make a claim so cannot comment on service!”

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(Car Insurance) - Posted 4 years ago

“I know from experience that you never find out how good an insurance company is until you make a claim . AA has a good reputation and obviously I hope that I never have cause to make a claim”

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(Car Insurance) - Posted 4 years ago

“Thankfully haven’t had to claim so cannot comment. The documents I received were easy to understand should the inevitable happen. Very pleased with my purchase.”

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(Car Insurance) - Posted 4 years ago

“I have been with the AA for years I'm a gold member.When I needed I had good servic”

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(Car Insurance) - Posted 4 years ago

“Very good company”

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(Car Insurance) - Posted 4 years ago

The AA is rated 2.8 based on 1,972 reviews