The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,973 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, gyre at communication, very helpful In short, outstanding”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Simple enough to set up and a good priced deal”

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(Car Insurance) - Posted 4 years ago

“iubugnmhtgvhgfvecvgbhn”

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(Car Insurance) - Posted 4 years ago

“Excellent product and service. My claim was dealt with ( in spite of all covid related restrictions ) within 2 days, and the AA arranged repairs and collection of my vehicle. The AA have accomplished a high score from me due to the very highest of standards and customer care.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“I have been a AA member for many years now and having my insurance with them made it easier for me to understand the documents over the many that I have been a member I have always found them easy to get along with.”

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(Car Insurance) - Posted 4 years ago

“Thankfully never had to use them for any breakdown , benefits are good , well worth the fee alone.”

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(Car Insurance) - Posted 4 years ago

“Today a young aa man called Abdul came to my rescue my front coil spring had broken and he has now taken my car to the garage he was a credit to the AA he was such a nice man and so professional so conscious re the safety of me and my car as I broke down on a busy duel carriageway So thankful for him today Thank you Abdul Gillingham Kent”

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Posted 4 years ago

“Very efficient with online services”

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(Car Insurance) - Posted 4 years ago

“very good price and easy to do”

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(Car Insurance) - Posted 4 years ago

“Never had a problem with AA. They've never let me down and have always got to me within a reasonable time”

Helpful Report

(Car Insurance) - Posted 4 years ago

“very good.”

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(Car Insurance) - Posted 4 years ago

“Good”

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(Car Insurance) - Posted 4 years ago

“easy to set up hassle free”

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(Car Insurance) - Posted 4 years ago

“5 STAR company . safe in there hands. The name which has been around for years, so no worries.”

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(Car Insurance) - Posted 4 years ago

“Fantastic there within the hour lovely guy named nicholas helped us with my flat battery”

Helpful Report

Posted 4 years ago

“Great service, can’t fault them”

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(Car Insurance) - Posted 4 years ago

“I am very happy with the AA service.”

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(Car Insurance) - Posted 4 years ago

“Before AA attended my breakdown - fast response and a slick kind service - There is an AA champion sitting by the phone who helps put the APP onto the phone. My eternal thanks for his perseverance with me. Took 45 mins for the computer literate genius who had patience and determination to achieve it for me and hence I had no trouble calling for assistance recently. (Old customer linked with Halifax bank account and also increased package) many thanks”

Helpful Report

Posted 4 years ago

“Home Insurance deal, is unbeatable. Great price for the year and really good cover for everything your Home Insurance needs. Highly recommend them. Call and get a quote, you will be pleasantly surprised. I signed up and Customer service agent was excellent and easy going ( thank you David ). Thank you.”

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Posted 4 years ago

“No problems yet”

Helpful Report

(Car Insurance) - Posted 4 years ago

The AA is rated 2.8 based on 1,973 reviews