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The AA Reviews

2.8 Rating 1,973 Reviews

45 %

of reviewers recommend The AA

Company Reviews

2.8

Based on 1,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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Email:

customer.solutions@theaa.com

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53

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the whole process straight forward and think it is a good policy compared to what I had been paying to my last provider actually got more cover for less than my last provider well done to the AAI will hopefully be insuring again this year”

Helpful Report

(Home Insurance) - Posted 4 years ago

“Yes they even added my breakdown cover very good and set my key cover up for me”

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(Car Insurance) - Posted 4 years ago

“.auto renewed”

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(Car Insurance) - Posted 4 years ago

“My wife is also an AA member and we could not start her car! She rang the AA who arrived within 30 mins and started it straight away and were happy to give mine and my son's cars batteries a boost as well.”

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(Car Insurance) - Posted 4 years ago

“Very easy to set up and get my cover”

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(Car Insurance) - Posted 4 years ago

“I have no complaints about the policy I bought last year, but now my renewal for the coming year has shot up. Same car, same details, and no claims. I won't renewing obviously, when I can get a policy with the same details, almost a £100 less. Why do the companies do that? Surely it makes more sense to look after a loyal customer. Rant over”

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(Home Insurance) - Posted 4 years ago

“Absolutely fantastic service so helpful and quick”

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(Car Insurance) - Posted 4 years ago

“What a fantastic service... above and beyond what they needed to do... cant reccomend enough!”

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Posted 4 years ago

“First class service, not pushing you to buy extra add ones.”

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(Car Insurance) - Posted 4 years ago

“I found the AA to helpful and easy to talk to. As I have had to claim for the repair of my car, that was hit the AA made the arangements for it to be seen and repaired”

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(Car Insurance) - Posted 4 years ago

“Couldn’t fault the AA when I had a flat battery at home very easy to report on line and book a slot and plenty to choose from. Received a confirmation call to confirm booking and pay for home visit as not a member and then a call from the technician to say 5 minutes a way. Technician was very friendly checked over the car and battery which needed replacement. Fitted quickly all sorted within 20 minutes.”

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Posted 4 years ago

“All good.”

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(Car Insurance) - Posted 4 years ago

“No problem with them so far”

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(Home Insurance) - Posted 4 years ago

“I wanted cheaper car insurance. AA provided that quickly and easily arranged.”

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(Car Insurance) - Posted 4 years ago

“The AA Representative was informative, and made it easy to process application.”

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(Car Insurance) - Posted 4 years ago

“Good value plus reduced rate AS membership.”

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(Car Insurance) - Posted 4 years ago

“the AA man (Chris) arrived within the time stated and rang me before that to let me know he was on his way. So friendly! Got me home as I was fairly close and needed to be back with the person I care for. he got me a spare part and fitted it -in the rain. Checking with me- about prices at each stage. Car mended. No hassle. Amazing!”

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Posted 4 years ago

“simple quick easy to understand no waste of time jargon”

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(Car Insurance) - Posted 4 years ago

“Efficient and friendly service.”

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(Car Insurance) - Posted 4 years ago

“Very helpful and supportive and helpful the whole thing went smoothly.”

Helpful Report

(Car Insurance) - Posted 4 years ago

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The AA is rated 2.8 based on 1,973 reviews