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The AA Reviews

2.8 Rating 2,022 Reviews

44 %

of reviewers recommend The AA

Company Reviews

2.8

Based on 2,022 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 27%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 19th March 2025

The AA 1 star review on 19th March 2025

58

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“hi im a member of aa for years and for the first time in a long long time i used them this morning in dublin 22 . i just have to say i have nothing but the height of praise for the lad who came to sort my car he was the most helpful lad and so very pleasant and courteous. he came to me within an hour and got my car fixed . so i just wanted to say thank you so very much . from 100% satisfied customer”

Helpful Report

Posted 5 years ago

“Easy process and well informed plus excellent price”

Helpful Report

(Car Insurance) - Posted 5 years ago

“mn”

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(Car Insurance) - Posted 5 years ago

“Very reliable and courteous service.”

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(Car Insurance) - Posted 5 years ago

“The AA provide inexpensive car insurance, communicate swiftly and clearly with their customers and are efficient in dealing with enquries. I am glad that I insured my car with them.”

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(Car Insurance) - Posted 5 years ago

“Good service prompt and reliable, claim settled with no issues.”

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(Car Insurance) - Posted 5 years ago

“Great product no problems”

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(Car Insurance) - Posted 5 years ago

“I found the whole process straight forward and think it is a good policy compared to what I had been paying to my last provider actually got more cover for less than my last provider well done to the AAI will hopefully be insuring again this year”

Helpful Report

(Home Insurance) - Posted 5 years ago

“Yes they even added my breakdown cover very good and set my key cover up for me”

Helpful Report

(Car Insurance) - Posted 5 years ago

“.auto renewed”

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(Car Insurance) - Posted 5 years ago

“My wife is also an AA member and we could not start her car! She rang the AA who arrived within 30 mins and started it straight away and were happy to give mine and my son's cars batteries a boost as well.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Very easy to set up and get my cover”

Helpful Report

(Car Insurance) - Posted 5 years ago

“I have no complaints about the policy I bought last year, but now my renewal for the coming year has shot up. Same car, same details, and no claims. I won't renewing obviously, when I can get a policy with the same details, almost a £100 less. Why do the companies do that? Surely it makes more sense to look after a loyal customer. Rant over”

Helpful Report

(Home Insurance) - Posted 5 years ago

“Absolutely fantastic service so helpful and quick”

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(Car Insurance) - Posted 5 years ago

“What a fantastic service... above and beyond what they needed to do... cant reccomend enough!”

Helpful Report

Posted 5 years ago

“First class service, not pushing you to buy extra add ones.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“I found the AA to helpful and easy to talk to. As I have had to claim for the repair of my car, that was hit the AA made the arangements for it to be seen and repaired”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Couldn’t fault the AA when I had a flat battery at home very easy to report on line and book a slot and plenty to choose from. Received a confirmation call to confirm booking and pay for home visit as not a member and then a call from the technician to say 5 minutes a way. Technician was very friendly checked over the car and battery which needed replacement. Fitted quickly all sorted within 20 minutes.”

Helpful Report

Posted 5 years ago

“All good.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“No problem with them so far”

Helpful Report

(Home Insurance) - Posted 5 years ago

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The AA is rated 2.8 based on 2,022 reviews