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The AA Reviews

2.8 Rating 1,950 Reviews
45 %
of reviewers recommend The AA
Company Reviews Questions Metrics
2.8
Based on 1,950 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
Documents Delivered On-time
Greater than 35%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.7 out of 5
Avg Email Response Time
-1 hours
Cancellations & Refunds
Cancellation Process
Difficult
Read The AA Reviews
Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 17th September 2024
Anonymous
The AA 5 star review on 17th September 2024
Emily
The AA 5 star review on 20th July 2024
Anonymous
53
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
John Rosbotham
Verified Reviewer
“Absolutely fantastic service so helpful and quick”
Helpful Report
(Car Insurance) - Posted 4 years ago
Gary Michael Davey
Unverified Reviewer
“What a fantastic service... above and beyond what they needed to do... cant reccomend enough!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“First class service, not pushing you to buy extra add ones.”
Helpful Report
(Car Insurance) - Posted 4 years ago
Mr J Coombs
Verified Reviewer
“I found the AA to helpful and easy to talk to. As I have had to claim for the repair of my car, that was hit the AA made the arangements for it to be seen and repaired”
Helpful Report
(Car Insurance) - Posted 4 years ago
Anonymous
Unverified Reviewer
“Couldn’t fault the AA when I had a flat battery at home very easy to report on line and book a slot and plenty to choose from. Received a confirmation call to confirm booking and pay for home visit as not a member and then a call from the technician to say 5 minutes a way. Technician was very friendly checked over the car and battery which needed replacement. Fitted quickly all sorted within 20 minutes.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“All good.”
Helpful Report
(Car Insurance) - Posted 4 years ago
Anonymous
Verified Reviewer
“No problem with them so far”
Helpful Report
(Home Insurance) - Posted 4 years ago
Anonymous
Verified Reviewer
“I wanted cheaper car insurance. AA provided that quickly and easily arranged.”
Helpful Report
(Car Insurance) - Posted 4 years ago
David
Verified Reviewer
“The AA Representative was informative, and made it easy to process application.”
Helpful Report
(Car Insurance) - Posted 4 years ago
Anonymous
Verified Reviewer
“Good value plus reduced rate AS membership.”
Helpful Report
(Car Insurance) - Posted 4 years ago
Carol Ward
Verified Reviewer
“the AA man (Chris) arrived within the time stated and rang me before that to let me know he was on his way. So friendly! Got me home as I was fairly close and needed to be back with the person I care for. he got me a spare part and fitted it -in the rain. Checking with me- about prices at each stage. Car mended. No hassle. Amazing!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“simple quick easy to understand no waste of time jargon”
Helpful Report
(Car Insurance) - Posted 4 years ago
Paul
Verified Reviewer
“Efficient and friendly service.”
Helpful Report
(Car Insurance) - Posted 4 years ago
Malcolm Densley
Verified Reviewer
“Very helpful and supportive and helpful the whole thing went smoothly.”
Helpful Report
(Car Insurance) - Posted 4 years ago
Lorraine
Verified Reviewer
“Carnt felt the aa .very quick in tesponxe”
Helpful Report
(Car Insurance) - Posted 4 years ago
Lorraine
Verified Reviewer
“Carnt felt the aa .very quick in tesponxe”
Helpful Report
(Car Insurance) - Posted 4 years ago
Lorraine
Verified Reviewer
“Carnt felt the aa .very quick in tesponxe”
Helpful Report
(Car Insurance) - Posted 4 years ago
Lorraine
Verified Reviewer
“Carnt felt the aa .very quick in tesponxe”
Helpful Report
(Car Insurance) - Posted 4 years ago
Lorraine
Verified Reviewer
“Carnt felt the aa .very quick in tesponxe”
Helpful Report
(Car Insurance) - Posted 4 years ago
Lorraine
Verified Reviewer
“Carnt felt the aa .very quick in tesponxe”
Helpful Report
(Car Insurance) - Posted 4 years ago
The AA is rated 2.8 based on 1,950 reviews
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