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The AA Reviews

2.8 Rating 1,950 Reviews

45 %

of reviewers recommend The AA

Company Reviews

2.8

Based on 1,950 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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Email:

customer.solutions@theaa.com

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53

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carnt felt the aa .very quick in tesponxe”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Carnt felt the aa .very quick in tesponxe”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Carnt felt the aa .very quick in tesponxe”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Carnt felt the aa .very quick in tesponxe”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Carnt felt the aa .very quick in tesponxe”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Carnt felt the aa .very quick in tesponxe”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Highly recommend the AA. No problems, and they have recovered me without a fuss from some pretty remote locations.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“I had to make a claim and the service was excellent. A courtesy car was brought to me and my damaged car taken away. The same when my car was returned mended.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Recently swapped cars on my Policy. Cost £35 and was very simple. Then I was handed to Recovery and they swapped my car over there too”

Helpful Report

(Car Insurance) - Posted 4 years ago

“No complaints”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Very quick and easy to deal with and easy to understand which is a big thing these days”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Slightly more expensive than other companies”

Helpful Report

(Home Insurance) - Posted 4 years ago

“Very good cover provided, not used as yet. Only down side is that I had to pay £20 on change of my address, can't understand why they are allowed to do this, very wrong.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“The AA has been amazing with their service so easy to deal with. I would certainly recommend them.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Competitive premium but even better - we are changing a vehicle and they cover the previous vehicle for 14 days so if you have bought a new car and want to sell the old one after, you are still insured for a limited period. A really useful customer-facing option which few people know about and not something I have heard other companies offer. I don't know if there is a limit to the number of times you can get this e.g. if you buy and sell cars more than once a year. Very friendly staff handling the callMark”

Helpful Report

Posted 4 years ago

“Really helpful and changing my policy as changed my car did not cost much at all to do Aa breakdown cover to with them”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Have belonged to the AA for many years. Have always had good service when needed.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“I have no regrets about getting my car insurance with yourself”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Very happy with the service provided”

Helpful Report

(Home Insurance) - Posted 4 years ago

“All whent really well with solicitors which the AA provide,”

Helpful Report

(Car Insurance) - Posted 4 years ago

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The AA is rated 2.8 based on 1,950 reviews