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The AA Reviews

2.8 Rating 1,991 Reviews
45 %
of reviewers recommend The AA
Company Reviews Questions Metrics
2.8
Based on 1,991 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
Documents Delivered On-time
Greater than 36%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.7 out of 5
Avg Email Response Time
-1 hours
Cancellations & Refunds
Cancellation Process
Difficult
Read The AA Reviews
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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 17th September 2024
Anonymous
The AA 5 star review on 17th September 2024
Emily
The AA 5 star review on 20th July 2024
Anonymous
53
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Carol Ward
Verified Reviewer
“the AA man (Chris) arrived within the time stated and rang me before that to let me know he was on his way. So friendly! Got me home as I was fairly close and needed to be back with the person I care for. he got me a spare part and fitted it -in the rain. Checking with me- about prices at each stage. Car mended. No hassle. Amazing!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“simple quick easy to understand no waste of time jargon”
Helpful Report
(Car Insurance) - Posted 4 years ago
Paul
Verified Reviewer
“Efficient and friendly service.”
Helpful Report
(Car Insurance) - Posted 4 years ago
Malcolm Densley
Verified Reviewer
“Very helpful and supportive and helpful the whole thing went smoothly.”
Helpful Report
(Car Insurance) - Posted 4 years ago
Lorraine
Verified Reviewer
“Carnt felt the aa .very quick in tesponxe”
Helpful Report
(Car Insurance) - Posted 4 years ago
Lorraine
Verified Reviewer
“Carnt felt the aa .very quick in tesponxe”
Helpful Report
(Car Insurance) - Posted 4 years ago
Lorraine
Verified Reviewer
“Carnt felt the aa .very quick in tesponxe”
Helpful Report
(Car Insurance) - Posted 4 years ago
Lorraine
Verified Reviewer
“Carnt felt the aa .very quick in tesponxe”
Helpful Report
(Car Insurance) - Posted 4 years ago
Lorraine
Verified Reviewer
“Carnt felt the aa .very quick in tesponxe”
Helpful Report
(Car Insurance) - Posted 4 years ago
Lorraine
Verified Reviewer
“Carnt felt the aa .very quick in tesponxe”
Helpful Report
(Car Insurance) - Posted 4 years ago
Lorraine
Verified Reviewer
“Carnt felt the aa .very quick in tesponxe”
Helpful Report
(Car Insurance) - Posted 4 years ago
Lorraine
Verified Reviewer
“Carnt felt the aa .very quick in tesponxe”
Helpful Report
(Car Insurance) - Posted 4 years ago
Lorraine
Verified Reviewer
“Carnt felt the aa .very quick in tesponxe”
Helpful Report
(Car Insurance) - Posted 4 years ago
Lorraine
Verified Reviewer
“Carnt felt the aa .very quick in tesponxe”
Helpful Report
(Car Insurance) - Posted 4 years ago
Lorraine
Verified Reviewer
“Carnt felt the aa .very quick in tesponxe”
Helpful Report
(Car Insurance) - Posted 4 years ago
Lorraine
Verified Reviewer
“Carnt felt the aa .very quick in tesponxe”
Helpful Report
(Car Insurance) - Posted 4 years ago
Anonymous
Verified Reviewer
“Highly recommend the AA. No problems, and they have recovered me without a fuss from some pretty remote locations.”
Helpful Report
(Car Insurance) - Posted 4 years ago
Anonymous
Verified Reviewer
“I had to make a claim and the service was excellent. A courtesy car was brought to me and my damaged car taken away. The same when my car was returned mended.”
Helpful Report
(Car Insurance) - Posted 4 years ago
Anonymous
Verified Reviewer
“Recently swapped cars on my Policy. Cost £35 and was very simple. Then I was handed to Recovery and they swapped my car over there too”
Helpful Report
(Car Insurance) - Posted 4 years ago
Anonymous
Verified Reviewer
“No complaints”
Helpful Report
(Car Insurance) - Posted 4 years ago
The AA is rated 2.8 based on 1,991 reviews
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