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The AA Reviews

2.8 Rating 1,991 Reviews

45 %

of reviewers recommend The AA

Company Reviews

2.8

Based on 1,991 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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Email:

customer.solutions@theaa.com

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53

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a piece of paper in my possession that says I have insurance. Until I make a claim I cannot tell you how well the AA has done. That is when I will find out, if they step up to the mark ! !”

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(Car Insurance) - Posted 4 years ago

“Recommend insurance! Five star ?? Thanks!!!”

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(Car Insurance) - Posted 5 years ago

“I felt the whole process was easy to understand and the cost of the insurance was very realistic”

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(Car Insurance) - Posted 5 years ago

“Excellent service came earlier than expected really nice guy explained everything would use them again”

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(Car Insurance) - Posted 5 years ago

“A VERY PROFESSIONAL SERVICE. COULD NOT FAULT IT. THANK YOU”

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(Car Insurance) - Posted 5 years ago

“Very efficient and professional.”

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(Car Insurance) - Posted 5 years ago

“My fist 2 flights where kinda nerve racking to the point where i slept through them. Now thanks to Alaina on my flight from Dallas to Columbia made me feel like a cared for person. Idk if she will ever see this, but thank you for going above to make me feel cared for by the company. My reciew would be much different if not for her. She took a moment to talk to me before and after the flight and that made all the differance. Again if you ever read this thank you Alaina.”

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Posted 5 years ago

“The AA have been the most competent and reliable insurance company I've dealt with. Their customer service has been exemplary. My recent (non fault) claim was dealt with expertly and took out any stress on my part. I will definitely be staying with the AA.”

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(Car Insurance) - Posted 5 years ago

“Totally painless and saved £300 believe it or not from a major company that I had used for years and never had one claim, if they spent less on TV adverts with ageing gangsters then maybe they could cut their premiums.”

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(Car Insurance) - Posted 5 years ago

“Found the go compare site give the best value for my car insurance which was the AA”

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(Car Insurance) - Posted 5 years ago

“I have had a very good experience with my AA callout today. From the phone call to the repair was very professional. Phone call very polite and the AA will be with me in an hour. He came in 45mins. The young man, Wayne was his name, worked hard to find the problem and in the end I had to go to the garage with him taking me there and he had to walk back. He was so helpful. It's not often you find this and I appreciated what this young man did for me. 4 star rating from me.”

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Posted 5 years ago

“Will recommend AA”

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(Car Insurance) - Posted 5 years ago

“Broke down in Ireland. Recovery was quick and repair was done with no problems”

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(Car Insurance) - Posted 5 years ago

“I've found dealing with them very good and giving me exactly what I wanted”

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(Car Insurance) - Posted 5 years ago

“Safe and good service”

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(Car Insurance) - Posted 5 years ago

“I had a minor accident earlier on this year when i was hit by another vehicle that drove over double white broken lines and hit the rear of my vehicle. The AA handled this claim very efficiently, and I cannot praise them enough.”

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(Car Insurance) - Posted 5 years ago

“Had to have a new windscreen. All sorted no problem.”

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(Car Insurance) - Posted 5 years ago

“Decided to go with the AA as piece of mind been around longer than I have so anything that goes wrong I.E accident or breakdown I no they will sort it out”

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(Car Insurance) - Posted 5 years ago

“Very affordable ,easily understood policy. When I had a query it was answered quickly to my satisfaction. I have been with AA roadside and recovery for years and have found the same personal care and attention to detail with their insurance. Everything explained and a human being to talk to if you need one . This policy saved me over £200 .”

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(Car Insurance) - Posted 5 years ago

“My car had supposedly been fixed, so I drove from Somerset to Manchester to see my daughter. However, the car would not start when I was getting ready to drive home. I called the AA at 9am and a wonderful man called Paul arrived in 65 mins and got it going. He kindly agreed to follow me to the garage to fill up the car, just in case it would not start. Guess what, it didn't!! Paul checked everything and eventually he said it would have to be towed to Somerset. However, because of Covid 19, I couldn't travel with the AA to home ☹️ Paul was amazing . . . he called his office, who arranged for a taxi to collect me, take me to Enterprise hire cars, who had a car ready for me to drive back to Somerset 😃 Totally amazing service ❤️❤️ Thank you so very much ❤️❤️❤️”

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Posted 5 years ago

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The AA is rated 2.8 based on 1,991 reviews