The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,973 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

Write Your review

Tell us how The AA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spoke to Olivia in the customer in service team today, 7/7/20 at approx 13.40hs, to change my insurance from a Pixo to go to my new car. She was very polite, efficient and fas, but very patient and helpful. She went out of her way to sort things for me and promptly, even after the sale! That's service! Please praise and/or reward her for me. If only all staff on the phones in other companies were like her! Thanks Maggie C, a grateful car owner.”

Helpful Report

Posted 5 years ago

“Amazing service and fast response”

Helpful Report

(Car Insurance) - Posted 5 years ago

“First time I have ever had to call out the AA in several years. Very happy with the service, very quick and extremely helpful mechanic”

Helpful Report

(Car Insurance) - Posted 5 years ago

“My wife toddler and I broke down on a fast country road. Had no cover, joined The AA immediately they were there within 20 minutes and were able to fit a spare battery to get me home as the alternator has gone on my CRV. Fantastic friendly service. They even stayed an extra 15 mins when I got home to charge my car battery to enable me to make it to a local garage tomorrow. Couldn't fault them. Very happy xx”

Helpful Report

Posted 5 years ago

“Easy and pleasant to talk to and helpful”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Used the A A today first time ever couldn't fault them the mechanic went out of his way to help”

Helpful Report

Posted 5 years ago

“Such a amazing service provided by call centre staff & patrols so glad I finally decided to get breakdown cover that to with AA honestly couldn’t recommend them enough easy and great service”

Helpful Report

Posted 5 years ago

“So far I have found AA Insurance to be very helpful, also to be very prompt with Answers.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Very quick and easy, great quote and service, sorted for another year.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Easy to open on line . Good value. Shortly due for renewal, see what happens then!”

Helpful Report

(Home Insurance) - Posted 5 years ago

“Car insurance is like everything else you only know how good or bad they are when you need to use it”

Helpful Report

(Car Insurance) - Posted 5 years ago

“very good service”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Just a good service”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Very happy with the service”

Helpful Report

(Home Insurance) - Posted 5 years ago

“Great service on breakdown”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Hi this evening we had a recovery to Cv378pp after an incident . The service was so efficient . Carl was our responder! He was so polite , helpful , understanding , AA you should be proud to have him as a member of your team , from Birmingham . Thank you ! Please give this guy praise !”

Helpful Report

Posted 5 years ago

“No problem whatsoever, straightforward, easy to understand and cheap.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Great service”

Helpful Report

Posted 5 years ago

“amazing service”

Helpful Report

Posted 5 years ago

“I would like to know Why the NHS get free recovery at the moment during covid 19. And Not Us Care workers or key workers. We work just as hard and have provided a service for those who need us in their hour of need.”

Helpful Report

(Car Insurance) - Posted 5 years ago

The AA is rated 2.8 based on 1,973 reviews