The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,950 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,950 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such a amazing service provided by call centre staff & patrols so glad I finally decided to get breakdown cover that to with AA honestly couldn’t recommend them enough easy and great service”

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Posted 4 years ago

“So far I have found AA Insurance to be very helpful, also to be very prompt with Answers.”

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(Car Insurance) - Posted 4 years ago

“Very quick and easy, great quote and service, sorted for another year.”

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(Car Insurance) - Posted 4 years ago

“Easy to open on line . Good value. Shortly due for renewal, see what happens then!”

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(Home Insurance) - Posted 4 years ago

“Car insurance is like everything else you only know how good or bad they are when you need to use it”

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(Car Insurance) - Posted 4 years ago

“very good service”

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(Car Insurance) - Posted 4 years ago

“Just a good service”

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(Car Insurance) - Posted 4 years ago

“Very happy with the service”

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(Home Insurance) - Posted 4 years ago

“Great service on breakdown”

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(Car Insurance) - Posted 4 years ago

“Hi this evening we had a recovery to Cv378pp after an incident . The service was so efficient . Carl was our responder! He was so polite , helpful , understanding , AA you should be proud to have him as a member of your team , from Birmingham . Thank you ! Please give this guy praise !”

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Posted 4 years ago

“No problem whatsoever, straightforward, easy to understand and cheap.”

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(Car Insurance) - Posted 4 years ago

“Great service”

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Posted 4 years ago

“amazing service”

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Posted 4 years ago

“I would like to know Why the NHS get free recovery at the moment during covid 19. And Not Us Care workers or key workers. We work just as hard and have provided a service for those who need us in their hour of need.”

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(Car Insurance) - Posted 4 years ago

“no complaints”

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(Car Insurance) - Posted 4 years ago

“Always trust the AA to provide the right value and service. Good policy competitive with the bonus of go compare, guarantee bonus protection.”

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(Car Insurance) - Posted 4 years ago

“very friendly and very helpful.”

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(Car Insurance) - Posted 5 years ago

“Customer service was very good, listening to our requirements and amending the policy to suit our needs, actually taking some cover off that we did not need and replacing with services that would benefit us,”

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(Car Insurance) - Posted 5 years ago

“very polite and easy to deal with”

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(Car Insurance) - Posted 5 years ago

“Excellent, honest, well trained and England based staff.”

Helpful Report

(Car Insurance) - Posted 5 years ago

The AA is rated 2.8 based on 1,950 reviews