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The AA Reviews

2.8 Rating 1,950 Reviews

45 %

of reviewers recommend The AA

Company Reviews

2.8

Based on 1,950 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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03300 531 100

Email:

customer.solutions@theaa.com

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53

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful staff,not being brilliant with the internet so helpful to be able to talk me through a few issues”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Rang at 7.40 am patrol arrived within 15 mins found problem so I could get part, wet air filter, job finished by 8.10”

Helpful Report

Posted 5 years ago

“cant fault the AA in any way”

Helpful Report

(Car Insurance) - Posted 5 years ago

“never had a problem with them”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Good”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Couldn't fault them. And I will be back.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Nothing to say”

Helpful Report

(Car Insurance) - Posted 5 years ago

“An extremely painless process and inexpensive AA cover offered.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Very good”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Can I give a big thank you to PAUL who helped me today when the radiator in my Mini Cooper sprung a leak and an alarming red light went on telling me to pull over asap. Within 30 minutes Paul arrived, spent ages checking the extent of the leak and when said radiator was deemed knackered, hitched up my car and towed it to my local "home" garage 26 miles away. A lovely, friendly, knowledgeable man . Fantastic service. Without him I would possibly have been stranded on the A1. Thankyou Paul!”

Helpful Report

Posted 5 years ago

“Such a nice young lady helped me in every way.thank you”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Broke down on M8 motorway start of rush hour and response from AA was fast, technician brilliant and so helpful organised hire car for me. Great customer service. 5 star. Gerry Henderson.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“As I have been driving for a great number of years, the premiums were always increasing. I found that the AA have provided me with the best quote for my needs. They were very easy to talk to, providing a great service.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Best ever Insurance value yet, looking to the same setvice.this year,”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Easy to arrange and pay premium. Not had a claim hopefully never will, so not easy to judge performance.”

Helpful Report

(Home Insurance) - Posted 5 years ago

“Purchased a new vehicle and had to change the insurance details. Completed this over the phone, no fuss and friendly service.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Great customer service when taking policy out.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Efficient and helpful”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Easy to fill in forms Quick responce Very competitive”

Helpful Report

(Car Insurance) - Posted 5 years ago

“This AA car insurance was a huge saving on our LV insurance - we’d been with LV many years. Won’t really be able to judge value unless/until we have to claim. But certainly was efficient and easy to buy the policy”

Helpful Report

(Car Insurance) - Posted 5 years ago

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The AA is rated 2.8 based on 1,950 reviews