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The AA Reviews

2.8 Rating 1,991 Reviews

45 %

of reviewers recommend The AA

Company Reviews

2.8

Based on 1,991 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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Email:

customer.solutions@theaa.com

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53

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Called them today and wow they were here in less than half an hour, to be fair I'm mechanically minded so had an idea, the technition who came out was pleasant and dealt with the problem professionally. Money well spent”

Helpful Report

Posted 5 years ago

“Very good service ,clear response to any questions that were asked.”

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(Car Insurance) - Posted 5 years ago

“Have been an AA car insurance customer on and off for many years - they have always been very competitive, always near the top on comparison websites. Had to make a claim following an accident some six years ago. Everything was handled superbly well, with excellent, prompt service on all aspects throughout. Have no complaints at all.”

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(Car Insurance) - Posted 5 years ago

“No comment”

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(Car Insurance) - Posted 5 years ago

“I would recommend the AA for its al around services”

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(Car Insurance) - Posted 5 years ago

“It was an easy purchase, pain free. Haven't made a claim yet, but feel sure it would be handed well.”

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(Car Insurance) - Posted 5 years ago

“very easy customer intraction”

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(Car Insurance) - Posted 5 years ago

“Was very easy to just swop suppliers”

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(Car Insurance) - Posted 5 years ago

“Very helpful, ready to offer lots of adaptable options, very careful to guide you through available options and combinations.”

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(Car Insurance) - Posted 5 years ago

“I’ve found them really good and really cheap fir car insurance there very friendly and quick to help with any information you need”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Very helpful staff,not being brilliant with the internet so helpful to be able to talk me through a few issues”

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(Car Insurance) - Posted 5 years ago

“Rang at 7.40 am patrol arrived within 15 mins found problem so I could get part, wet air filter, job finished by 8.10”

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Posted 5 years ago

“cant fault the AA in any way”

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(Car Insurance) - Posted 5 years ago

“never had a problem with them”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Good”

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(Car Insurance) - Posted 5 years ago

“Couldn't fault them. And I will be back.”

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(Car Insurance) - Posted 5 years ago

“Nothing to say”

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(Car Insurance) - Posted 5 years ago

“An extremely painless process and inexpensive AA cover offered.”

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(Car Insurance) - Posted 5 years ago

“Very good”

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(Car Insurance) - Posted 5 years ago

“Can I give a big thank you to PAUL who helped me today when the radiator in my Mini Cooper sprung a leak and an alarming red light went on telling me to pull over asap. Within 30 minutes Paul arrived, spent ages checking the extent of the leak and when said radiator was deemed knackered, hitched up my car and towed it to my local "home" garage 26 miles away. A lovely, friendly, knowledgeable man . Fantastic service. Without him I would possibly have been stranded on the A1. Thankyou Paul!”

Helpful Report

Posted 5 years ago

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The AA is rated 2.8 based on 1,991 reviews