The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,974 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with The AA.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“AA have been easy to deal with any typos rectified easily other offers made but not pushed”

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(Car Insurance) - Posted 5 years ago

“Be happy with my AA membership the fitter arrived very quickly to my house phoning before hand when he was going to arrive done his testing even though he knew possibly what trouble was told me that the battery was dead told me the options about purchasing a new one he fitted a new battery quickly all over in 20 minutes”

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(Car Insurance) - Posted 5 years ago

“No comments”

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(Home Insurance) - Posted 5 years ago

“Young motorist driving a company AA Insurance within 5 minutes of the incident and 20 minutes after I reported it, the AA came back to me to say the other motorist had admitted blame. My only complaint refers to the insurer - the AA was acting as agent for them.”

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(Car Insurance) - Posted 5 years ago

“Fair insurance quote!”

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(Home Insurance) - Posted 5 years ago

“Very helpful and dealt with quickly”

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(Car Insurance) - Posted 5 years ago

“It’s when you need them they are great I’ve tried green flag who are cheaper and it’s a no from me The AA service is worth paying that bit more for”

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Posted 5 years ago

“Very happy with cover and ease of arranging”

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(Home Insurance) - Posted 5 years ago

“Tom roper came to recover my van within half hr when stranded at 2am .. got me home and helped push van in drive way , excellent service. Thanks”

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Posted 5 years ago

“Superb service - and wonderful help and understanding when my wife crashed the car”

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(Car Insurance) - Posted 5 years ago

“Hello I had one of your drivers come out to me yesterday. I would like to thank him very much and reward him for his hard work. He was very understanding about my situation and helped me quickly. He was very helpful and understanding and kind as I was a little stressed. It is so nice to meet someone who still care about their customers.”

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Posted 5 years ago

“Excellent in every respect - just hope they do not take advantage of me next year by increasing the cost unreasonably.”

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(Car Insurance) - Posted 5 years ago

“Not had to claim but offered reduced rate breakdown cover.”

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(Car Insurance) - Posted 5 years ago

“Been with them only 8 months up to now very good”

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(Car Insurance) - Posted 5 years ago

“Very good quality service on all fronts”

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(Home Insurance) - Posted 5 years ago

“I have been with the aa first time 5 years then returned back 2 years ago always helpful”

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(Car Insurance) - Posted 5 years ago

“Very easy to deal with and getting a years membership with AA breakdown cover has been great. I needed to use it and the service was fantastic.”

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(Car Insurance) - Posted 5 years ago

“Going through you is cheaper than going direct, well done ,cannot understand people who don’t shop around for their car insurance , Well done Go Compare”

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(Car Insurance) - Posted 5 years ago

“for car insurance i would look no further aa are the best”

Helpful Report

(Car Insurance) - Posted 5 years ago

The AA is rated 2.8 based on 1,974 reviews