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The AA Reviews

2.8 Rating 1,950 Reviews

45 %

of reviewers recommend The AA

Company Reviews

2.8

Based on 1,950 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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03300 531 100

Email:

customer.solutions@theaa.com

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53

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s when you need them they are great I’ve tried green flag who are cheaper and it’s a no from me The AA service is worth paying that bit more for”

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Posted 5 years ago

“Very happy with cover and ease of arranging”

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(Home Insurance) - Posted 5 years ago

“Tom roper came to recover my van within half hr when stranded at 2am .. got me home and helped push van in drive way , excellent service. Thanks”

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Posted 5 years ago

“Superb service - and wonderful help and understanding when my wife crashed the car”

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(Car Insurance) - Posted 5 years ago

“Hello I had one of your drivers come out to me yesterday. I would like to thank him very much and reward him for his hard work. He was very understanding about my situation and helped me quickly. He was very helpful and understanding and kind as I was a little stressed. It is so nice to meet someone who still care about their customers.”

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Posted 5 years ago

“Excellent in every respect - just hope they do not take advantage of me next year by increasing the cost unreasonably.”

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(Car Insurance) - Posted 5 years ago

“Not had to claim but offered reduced rate breakdown cover.”

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(Car Insurance) - Posted 5 years ago

“Been with them only 8 months up to now very good”

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(Car Insurance) - Posted 5 years ago

“Very good quality service on all fronts”

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(Home Insurance) - Posted 5 years ago

“I have been with the aa first time 5 years then returned back 2 years ago always helpful”

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(Car Insurance) - Posted 5 years ago

“Very easy to deal with and getting a years membership with AA breakdown cover has been great. I needed to use it and the service was fantastic.”

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(Car Insurance) - Posted 5 years ago

“Going through you is cheaper than going direct, well done ,cannot understand people who don’t shop around for their car insurance , Well done Go Compare”

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(Car Insurance) - Posted 5 years ago

“for car insurance i would look no further aa are the best”

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(Car Insurance) - Posted 5 years ago

“My instructor name was Irshad, he is very good and plan all the sessions systematically. I managed to pass the test in first attempt and with zero error. I highly recommend AA and specially Irshad as instructor. He was very patient through out all my lessons and right from test centre selection to test timing, he helped me everywhere. -Deb”

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Posted 5 years ago

“Very professional service answered all my question and documents posted out”

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(Car Insurance) - Posted 5 years ago

“very efficient company and great motoring deals”

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(Car Insurance) - Posted 5 years ago

“cant thank the AA enough for this weekend,, we were about to all meet up & head off to a motorcycle rally in sleaford, when my wife rang me saying her bike battery was flat, she rang the AA & a patrol man came out very quickly & got her bike started, he also checked the condition of the battery & found it no good, my son swapped the battery for another used one that we had, we all set off down the A1 to the rally, but as we exited onto the A17 slip road my son was involved in an accident on his bike, he & his girlfriend came away with no injuries thankfully, but the bike was a write off. we rang the AA for the 2nd time that day to help us,,,they assigned us with an accident support person who was very calming & said not to worry, our children & the bike would be taken safely home,,,as they left & me & my wife returned to our bikes to also go home, we realised in the panic of the accident that my wife had left her bike ignition on for the whole time & the battery had gone flat due to the headlight being on,,,,so rang the AA for the 3rd time that day & another patrol man can out & got her started, then followed us away for a few miles to make sure all was ok. so thank you AA, my family will continue to be life long members”

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Posted 5 years ago

“No problem with buying this policy, easy to apply, and policy sent out within the time stated!”

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(Car Insurance) - Posted 5 years ago

“All ways very helpful”

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(Car Insurance) - Posted 5 years ago

“Very quick and easy to get what I wanted very professional and helpful...”

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(Car Insurance) - Posted 5 years ago

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The AA is rated 2.8 based on 1,950 reviews