The AA Reviews

Name: The AA
Rating: 2.79

2.8 Rating 2,022 Reviews

44 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 2,022 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 27%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 21st December 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Clerk Ray

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An extremely painless process and inexpensive AA cover offered.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Very good”

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(Car Insurance) - Posted 6 years ago

“Can I give a big thank you to PAUL who helped me today when the radiator in my Mini Cooper sprung a leak and an alarming red light went on telling me to pull over asap. Within 30 minutes Paul arrived, spent ages checking the extent of the leak and when said radiator was deemed knackered, hitched up my car and towed it to my local "home" garage 26 miles away. A lovely, friendly, knowledgeable man . Fantastic service. Without him I would possibly have been stranded on the A1. Thankyou Paul!”

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Posted 6 years ago

“Such a nice young lady helped me in every way.thank you”

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(Car Insurance) - Posted 6 years ago

“Broke down on M8 motorway start of rush hour and response from AA was fast, technician brilliant and so helpful organised hire car for me. Great customer service. 5 star. Gerry Henderson.”

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(Car Insurance) - Posted 6 years ago

“As I have been driving for a great number of years, the premiums were always increasing. I found that the AA have provided me with the best quote for my needs. They were very easy to talk to, providing a great service.”

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(Car Insurance) - Posted 6 years ago

“Best ever Insurance value yet, looking to the same setvice.this year,”

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(Car Insurance) - Posted 6 years ago

“Easy to arrange and pay premium. Not had a claim hopefully never will, so not easy to judge performance.”

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(Home Insurance) - Posted 6 years ago

“Purchased a new vehicle and had to change the insurance details. Completed this over the phone, no fuss and friendly service.”

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(Car Insurance) - Posted 6 years ago

“Great customer service when taking policy out.”

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(Car Insurance) - Posted 6 years ago

“Efficient and helpful”

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(Car Insurance) - Posted 6 years ago

“Easy to fill in forms Quick responce Very competitive”

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(Car Insurance) - Posted 6 years ago

“This AA car insurance was a huge saving on our LV insurance - we’d been with LV many years. Won’t really be able to judge value unless/until we have to claim. But certainly was efficient and easy to buy the policy”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Had to call them out twice in the last 2 weeks. 1st time needed new battery, was quoted one from the van, but was more than happy for me to ring around to get cheaper, he had no problem with me doing that- 5 stars. Called out 2nd time for immmobilser issue, again guy was fantastic, all sorted and up and running again. While there he checked the car for other issues, and gave advice. Both times I had a repair man at the car within 20 minutes! Can't fault AA in any way !!! Thank you”

Helpful Report

Posted 6 years ago

“Fabulous service by the AA on Saturday 7th December myself and 6 friends broke down on a roundabout in Cardiff, Keith came to our rescue in 15 minutes and took us to a safe area in a car park, the car couldn't be fixed so he took it to a Garage near our home in Pembrokeshire while we continued our stay in Cardiff, he messaged me to say he had dropped it at the garage, fabulous service thank you Keith and the AA”

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Posted 6 years ago

“I am just happy with the AA !”

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(Car Insurance) - Posted 6 years ago

“I ran out of petrol last night. Got through to AA within a minute. Advised to leave car. I was ten minutes from home. AA called two hours later to meet me back at car. The patrol man was very efficient, which took more than just putting his petrol in my car. He was very polite got car started eventually and off I went.”

Helpful Report

Posted 6 years ago

“I found them very friendly, and explained everything clearly to me. They made the whole process very straight forward to me. I was very happy with their se.”

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(Car Insurance) - Posted 6 years ago

“Wonderful service from the AA today. The engineer followed me to the nearest garage since he was worried my other tyre was not road worthy”

Helpful Report

Posted 6 years ago

“Your service had been highly competent and extremely good value!”

Helpful Report

(Car Insurance) - Posted 6 years ago

The AA is rated 2.8 based on 2,022 reviews