The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,974 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best ever Insurance value yet, looking to the same setvice.this year,”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Easy to arrange and pay premium. Not had a claim hopefully never will, so not easy to judge performance.”

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(Home Insurance) - Posted 5 years ago

“Purchased a new vehicle and had to change the insurance details. Completed this over the phone, no fuss and friendly service.”

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(Car Insurance) - Posted 5 years ago

“Great customer service when taking policy out.”

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(Car Insurance) - Posted 5 years ago

“Efficient and helpful”

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(Car Insurance) - Posted 5 years ago

“Easy to fill in forms Quick responce Very competitive”

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(Car Insurance) - Posted 5 years ago

“This AA car insurance was a huge saving on our LV insurance - we’d been with LV many years. Won’t really be able to judge value unless/until we have to claim. But certainly was efficient and easy to buy the policy”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Had to call them out twice in the last 2 weeks. 1st time needed new battery, was quoted one from the van, but was more than happy for me to ring around to get cheaper, he had no problem with me doing that- 5 stars. Called out 2nd time for immmobilser issue, again guy was fantastic, all sorted and up and running again. While there he checked the car for other issues, and gave advice. Both times I had a repair man at the car within 20 minutes! Can't fault AA in any way !!! Thank you”

Helpful Report

Posted 5 years ago

“Fabulous service by the AA on Saturday 7th December myself and 6 friends broke down on a roundabout in Cardiff, Keith came to our rescue in 15 minutes and took us to a safe area in a car park, the car couldn't be fixed so he took it to a Garage near our home in Pembrokeshire while we continued our stay in Cardiff, he messaged me to say he had dropped it at the garage, fabulous service thank you Keith and the AA”

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Posted 5 years ago

“I am just happy with the AA !”

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(Car Insurance) - Posted 5 years ago

“I ran out of petrol last night. Got through to AA within a minute. Advised to leave car. I was ten minutes from home. AA called two hours later to meet me back at car. The patrol man was very efficient, which took more than just putting his petrol in my car. He was very polite got car started eventually and off I went.”

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Posted 5 years ago

“I found them very friendly, and explained everything clearly to me. They made the whole process very straight forward to me. I was very happy with their se.”

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(Car Insurance) - Posted 5 years ago

“Wonderful service from the AA today. The engineer followed me to the nearest garage since he was worried my other tyre was not road worthy”

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Posted 5 years ago

“Your service had been highly competent and extremely good value!”

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(Car Insurance) - Posted 5 years ago

“Woke up early on a Monday morning to got to work, noticed I had a flat tyre, opened my AA app and reported it which was very easy, it stated ETA in 30 minutes, 5 minutes later I had a call from the AA driver who was already outside my house. Amazing, efficient and a friendly service I would highly recommend the AA breakdown service”

Helpful Report

Posted 5 years ago

“always helpful and kept informed no problems would highly recommend”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Used them twice and both times out within 1 hour and both times fixed my issues, polite, frienldy and helpful, great service”

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Posted 5 years ago

“Wonderful! Called at around 4, came and collected my keys as is walked home with kids, fixed the car and dropped keys back off. Was so easy and wonderful. Thank you for being brill”

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Posted 5 years ago

“AA insurance renewal was so easy and straightforward ,also the insurance quote was good value , leaving opportunity to add extras ,including extra breakdown cover”

Helpful Report

(Car Insurance) - Posted 5 years ago

“So far easy process , happy with my policy”

Helpful Report

(Car Insurance) - Posted 5 years ago

The AA is rated 2.8 based on 1,974 reviews