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The AA Reviews

2.8 Rating 1,950 Reviews

45 %

of reviewers recommend The AA

Company Reviews

2.8

Based on 1,950 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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03300 531 100

Email:

customer.solutions@theaa.com

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53

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall very pleasant experience.From start to finish.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“The AA are no problem at all, I've had insurance with them and theyve always been very professional , and easy to work with.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“I had an accident with another car , AA dealt with every thing and I had no clams cover thanks to them I had just lost my mother few days prior they helped to reduce my stress”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Very good”

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(Car Insurance) - Posted 5 years ago

“Nono”

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(Car Insurance) - Posted 5 years ago

“Very strait forward no hassle well pleased.”

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(Home Insurance) - Posted 5 years ago

“Excellent Customer services.I was required to send quite a lot of Information.back and forth.but sorted.quit easily. Call Centre Is Excellent.”

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(Car Insurance) - Posted 5 years ago

“I have found the AA to be very good communicator, they have kept me up to date with everything I am entitled to”

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(Car Insurance) - Posted 5 years ago

“Friendly, helpful and polite.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“The AA was the cheapest at the time of renewal. Everything was simple and straightforward.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Called them today and wow they were here in less than half an hour, to be fair I'm mechanically minded so had an idea, the technition who came out was pleasant and dealt with the problem professionally. Money well spent”

Helpful Report

Posted 5 years ago

“Very good service ,clear response to any questions that were asked.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Have been an AA car insurance customer on and off for many years - they have always been very competitive, always near the top on comparison websites. Had to make a claim following an accident some six years ago. Everything was handled superbly well, with excellent, prompt service on all aspects throughout. Have no complaints at all.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“No comment”

Helpful Report

(Car Insurance) - Posted 5 years ago

“I would recommend the AA for its al around services”

Helpful Report

(Car Insurance) - Posted 5 years ago

“It was an easy purchase, pain free. Haven't made a claim yet, but feel sure it would be handed well.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“very easy customer intraction”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Was very easy to just swop suppliers”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Very helpful, ready to offer lots of adaptable options, very careful to guide you through available options and combinations.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“I’ve found them really good and really cheap fir car insurance there very friendly and quick to help with any information you need”

Helpful Report

(Car Insurance) - Posted 5 years ago

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The AA is rated 2.8 based on 1,950 reviews