The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,991 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,991 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problem whatsoever, straightforward, easy to understand and cheap.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Great service”

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Posted 5 years ago

“amazing service”

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Posted 5 years ago

“I would like to know Why the NHS get free recovery at the moment during covid 19. And Not Us Care workers or key workers. We work just as hard and have provided a service for those who need us in their hour of need.”

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(Car Insurance) - Posted 5 years ago

“no complaints”

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(Car Insurance) - Posted 5 years ago

“Always trust the AA to provide the right value and service. Good policy competitive with the bonus of go compare, guarantee bonus protection.”

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(Car Insurance) - Posted 5 years ago

“very friendly and very helpful.”

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(Car Insurance) - Posted 5 years ago

“Customer service was very good, listening to our requirements and amending the policy to suit our needs, actually taking some cover off that we did not need and replacing with services that would benefit us,”

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(Car Insurance) - Posted 5 years ago

“very polite and easy to deal with”

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(Car Insurance) - Posted 5 years ago

“Excellent, honest, well trained and England based staff.”

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(Car Insurance) - Posted 5 years ago

“Overall very pleasant experience.From start to finish.”

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(Car Insurance) - Posted 5 years ago

“The AA are no problem at all, I've had insurance with them and theyve always been very professional , and easy to work with.”

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(Car Insurance) - Posted 5 years ago

“I had an accident with another car , AA dealt with every thing and I had no clams cover thanks to them I had just lost my mother few days prior they helped to reduce my stress”

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(Car Insurance) - Posted 5 years ago

“Very good”

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(Car Insurance) - Posted 5 years ago

“Nono”

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(Car Insurance) - Posted 5 years ago

“Very strait forward no hassle well pleased.”

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(Home Insurance) - Posted 5 years ago

“Excellent Customer services.I was required to send quite a lot of Information.back and forth.but sorted.quit easily. Call Centre Is Excellent.”

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(Car Insurance) - Posted 5 years ago

“I have found the AA to be very good communicator, they have kept me up to date with everything I am entitled to”

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(Car Insurance) - Posted 5 years ago

“Friendly, helpful and polite.”

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(Car Insurance) - Posted 5 years ago

“The AA was the cheapest at the time of renewal. Everything was simple and straightforward.”

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(Car Insurance) - Posted 5 years ago

The AA is rated 2.8 based on 1,991 reviews