The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,974 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My instructor name was Irshad, he is very good and plan all the sessions systematically. I managed to pass the test in first attempt and with zero error. I highly recommend AA and specially Irshad as instructor. He was very patient through out all my lessons and right from test centre selection to test timing, he helped me everywhere. -Deb”

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Posted 6 years ago

“Very professional service answered all my question and documents posted out”

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(Car Insurance) - Posted 6 years ago

“very efficient company and great motoring deals”

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(Car Insurance) - Posted 6 years ago

“cant thank the AA enough for this weekend,, we were about to all meet up & head off to a motorcycle rally in sleaford, when my wife rang me saying her bike battery was flat, she rang the AA & a patrol man came out very quickly & got her bike started, he also checked the condition of the battery & found it no good, my son swapped the battery for another used one that we had, we all set off down the A1 to the rally, but as we exited onto the A17 slip road my son was involved in an accident on his bike, he & his girlfriend came away with no injuries thankfully, but the bike was a write off. we rang the AA for the 2nd time that day to help us,,,they assigned us with an accident support person who was very calming & said not to worry, our children & the bike would be taken safely home,,,as they left & me & my wife returned to our bikes to also go home, we realised in the panic of the accident that my wife had left her bike ignition on for the whole time & the battery had gone flat due to the headlight being on,,,,so rang the AA for the 3rd time that day & another patrol man can out & got her started, then followed us away for a few miles to make sure all was ok. so thank you AA, my family will continue to be life long members”

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Posted 6 years ago

“No problem with buying this policy, easy to apply, and policy sent out within the time stated!”

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(Car Insurance) - Posted 6 years ago

“All ways very helpful”

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(Car Insurance) - Posted 6 years ago

“Very quick and easy to get what I wanted very professional and helpful...”

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(Car Insurance) - Posted 6 years ago

“I would like the say a MASSIVE thank you to Paul and Trev who helped me out hugely yesterday in Portsmouth. Both were incredibly professional, approachable and generally nice people. Trev managed to fix the problem and got my car back on the road. Thank you both.”

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Posted 6 years ago

“First class response to my breakdown respectful and job well done.”

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(Car Insurance) - Posted 6 years ago

“AA are well known, so I felt I could trust them from the off. This was a really good deal and I got a free Dine card which for once has been a bonus that I can actually use. Very happy customer :)”

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(Car Insurance) - Posted 6 years ago

“Seems OK so far .”

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(Car Insurance) - Posted 6 years ago

“Really good service i would rate the AA very highly”

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(Car Insurance) - Posted 6 years ago

“no problems changing to the AA”

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(Home Insurance) - Posted 6 years ago

“have been withAA over 17 years have never had reason to complain they are very good”

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(Home Insurance) - Posted 6 years ago

“It's just the personnel, who make it diferent, today, Anjum Hafiz did what a good responsible, professional, should do. persistently, nicely, dealt with my claim, which took my whole day with others with no hope.”

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Posted 6 years ago

“Little disappointed in the fact that they charged £25 for me to change my private number plate to the original, in the past other companies have wavered this.”

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(Car Insurance) - Posted 6 years ago

“I added another driver to my policy and the advisor was very helpful and sorted the right policy for my needs thanks for being helpful”

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(Car Insurance) - Posted 6 years ago

“i find them very helpful and willing to do a deal and they are the cheapest every time.”

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(Car Insurance) - Posted 6 years ago

“Good value insurance. Always had good service”

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(Car Insurance) - Posted 6 years ago

“Easy transaction form start to finish and making a mid term adjustment...even though I do begrudge paying £25 to do it! I would recommend”

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(Car Insurance) - Posted 6 years ago

The AA is rated 2.8 based on 1,974 reviews