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The AA Reviews

2.8 Rating 1,991 Reviews
45 %
of reviewers recommend The AA
Company Reviews Questions Metrics
2.8
Based on 1,991 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
Documents Delivered On-time
Greater than 36%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.7 out of 5
Avg Email Response Time
-1 hours
Cancellations & Refunds
Cancellation Process
Difficult
Read The AA Reviews
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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 17th September 2024
Anonymous
The AA 5 star review on 17th September 2024
Emily
The AA 5 star review on 20th July 2024
Anonymous
53
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Kenneth Gillion
Verified Reviewer
“i find them very helpful and willing to do a deal and they are the cheapest every time.”
Helpful Report
(Car Insurance) - Posted 6 years ago
Anonymous
Verified Reviewer
“Good value insurance. Always had good service”
Helpful Report
(Car Insurance) - Posted 6 years ago
Steve
Verified Reviewer
“Easy transaction form start to finish and making a mid term adjustment...even though I do begrudge paying £25 to do it! I would recommend”
Helpful Report
(Car Insurance) - Posted 6 years ago
Peter Young
Verified Reviewer
“No problems all good very good company to deal with”
Helpful Report
(Car Insurance) - Posted 6 years ago
Anonymous
Verified Reviewer
“Comprehensive policy with clear easy to understand cover details .”
Helpful Report
(Car Insurance) - Posted 6 years ago
Malcolm Pereira
Verified Reviewer
“Found a nice shiny screw in one of my rear car tyres. Called the AA out from my app and Simon came all the way from Buxton to High Lane in 30 mins. Delightful chap. Friendly and helpful. I was able to drive away using my spare to the nearest garage in Great Moor. Definitely exceptional customer service.”
Helpful Report
Posted 6 years ago
Michael
Verified Reviewer
“I have had no reason ( touch wood ) to use the AA but I hear they are ok.”
Helpful Report
(Car Insurance) - Posted 6 years ago
Cam Smith-McKay
Unverified Reviewer
“They were all very nice and helpful :)”
Helpful Report
Posted 6 years ago
Mr G Buckley
Verified Reviewer
“It was very easy getting a quote for the AA, when I compared them all on Go Compare, once I chose the AA, as they were nearly £200 cheaper than my other insurer, and all my documents are online which is easier than carrying them on you or forgetting where I put them if they be needed.”
Helpful Report
(Car Insurance) - Posted 6 years ago
Jonny B
Verified Reviewer
“Good company to deal with and helpful staff. When and if they beat my next quote I will use them again”
Helpful Report
(Car Insurance) - Posted 6 years ago
Anonymous
Verified Reviewer
“This was the most competitive quote I received on line and setting the policy up was simple and was efficiently dealt with by the AA”
Helpful Report
(Car Insurance) - Posted 6 years ago
Cass Elbourne
Verified Reviewer
“Within 10mins of reporting a flat tyre on the App the response vehicle appeared. 10 mins ahead of predicted waiting time. After an emergency repair he followed me to the nearest repair company. Spoke to the guys there and despite being the end of the day they fitted me in. Within 45 mins I was road worthy again. Amazing service.”
Helpful Report
Posted 6 years ago
M.P. Mills
Verified Reviewer
“As usual AA are 100% reliable did not expect anything less.M.P.MILLS”
Helpful Report
(Car Insurance) - Posted 6 years ago
Mark McLoughlin
Verified Reviewer
“Didn’t wait long for pick up, dropped vechile to garage to be fixed .”
Helpful Report
(Home Insurance) - Posted 6 years ago
Stuart Haswell
Verified Reviewer
“Very good service, excellent communication,”
Helpful Report
(Car Insurance) - Posted 6 years ago
Anonymous
Verified Reviewer
“usually very helpful with queries.”
Helpful Report
(Car Insurance) - Posted 6 years ago
Anonymous
Verified Reviewer
“Very nice staff to deal with when taking out the policy and recently updating my details”
Helpful Report
(Car Insurance) - Posted 6 years ago
Anonymous
Verified Reviewer
“Very good and excellent bonuses. Would recommend this company.”
Helpful Report
(Car Insurance) - Posted 6 years ago
Gary
Verified Reviewer
“Had a loan for a car accepted within 24 hours.Dealt with Sarah at the AA finance.Cant speak highly enough of her,helped me through all steps ,with great humour and understanding.”
Helpful Report
Posted 6 years ago
Anthony
Verified Reviewer
“All*s well im a low mileage driver i use my bus pass must all the time .”
Helpful Report
(Car Insurance) - Posted 6 years ago
The AA is rated 2.8 based on 1,991 reviews
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