The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,950 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,950 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was the most competitive quote I received on line and setting the policy up was simple and was efficiently dealt with by the AA”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Within 10mins of reporting a flat tyre on the App the response vehicle appeared. 10 mins ahead of predicted waiting time. After an emergency repair he followed me to the nearest repair company. Spoke to the guys there and despite being the end of the day they fitted me in. Within 45 mins I was road worthy again. Amazing service.”

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Posted 6 years ago

“As usual AA are 100% reliable did not expect anything less.M.P.MILLS”

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(Car Insurance) - Posted 6 years ago

“Didn’t wait long for pick up, dropped vechile to garage to be fixed .”

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(Home Insurance) - Posted 6 years ago

“Very good service, excellent communication,”

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(Car Insurance) - Posted 6 years ago

“usually very helpful with queries.”

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(Car Insurance) - Posted 6 years ago

“Very nice staff to deal with when taking out the policy and recently updating my details”

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(Car Insurance) - Posted 6 years ago

“Very good and excellent bonuses. Would recommend this company.”

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(Car Insurance) - Posted 6 years ago

“Had a loan for a car accepted within 24 hours.Dealt with Sarah at the AA finance.Cant speak highly enough of her,helped me through all steps ,with great humour and understanding.”

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Posted 6 years ago

“All*s well im a low mileage driver i use my bus pass must all the time .”

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(Car Insurance) - Posted 6 years ago

“It was very easy to compare and buy insurance from the AA, luckily I haven't needed to claim, but every one on phone lines have been very helpful.”

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(Car Insurance) - Posted 6 years ago

“Very good service”

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(Car Insurance) - Posted 6 years ago

“very helpful come up trumps”

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(Car Insurance) - Posted 6 years ago

“Never had a problem with the aa, easy to contact, have had to make a claim and they where very helpful from the start,”

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(Motorbike Insurance) - Posted 6 years ago

“I could not get my car started and was a long way from home. The AA chap got the car going and then escorted me to my local garage and the car was fully fixed the next day. The only reason I didn't stay with them was that it was cheaper elsewhere.”

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(Home Insurance) - Posted 6 years ago

“plain simple gives me what I want”

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(Car Insurance) - Posted 6 years ago

“Very easy to deal with”

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(Car Insurance) - Posted 6 years ago

“Brilliant”

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(Car Insurance) - Posted 6 years ago

“Call the AA tonight and got to me within 20 minutes. Kev was fantastic he customer service blew me away. Thank you so much for your work. Incredibly impressed.”

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Posted 6 years ago

“Very good product and 5star rating and very good insurance company”

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(Car Insurance) - Posted 6 years ago

The AA is rated 2.8 based on 1,950 reviews