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The AA Reviews

2.8 Rating 1,991 Reviews
45 %
of reviewers recommend The AA
Company Reviews Questions Metrics
2.8
Based on 1,991 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
Documents Delivered On-time
Greater than 36%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.7 out of 5
Avg Email Response Time
-1 hours
Cancellations & Refunds
Cancellation Process
Difficult
Read The AA Reviews
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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 17th September 2024
Anonymous
The AA 5 star review on 17th September 2024
Emily
The AA 5 star review on 20th July 2024
Anonymous
53
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Thomas
Verified Reviewer
“Very happy with the service provided & the policy. I will tell family & friends how good you are, thank you very much.”
Helpful Report
(Car Insurance) - Posted 6 years ago
Anonymous
Verified Reviewer
“excellent service,whether on line or by phone for them to answer questions. they could not be bettered. Very helpful through- out.”
Helpful Report
(Car Insurance) - Posted 6 years ago
Phil Lannigan
Verified Reviewer
“My wife's car broke down and a patrol was with us within an hour, and although they could not effect a repair at the roadside, the patrol towed the car to our home address. Couldn't fault the service, even identified what the problem was, and the car was fixed the following day. Excellent from start to finish.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Well to be honest..thank goodness I have.nt had any problems.no claimed etc. The price was good and hopefully it will be the same next year.”
Helpful Report
(Car Insurance) - Posted 6 years ago
Anonymous
Verified Reviewer
“First class service all the time”
Helpful Report
(Car Insurance) - Posted 6 years ago
Anonymous
Verified Reviewer
“Great service as always from AA but disappointed that the off ice I needed was closed on Sundays. Waited quite a long time for call to be answered on Monday morning. Very helpful operative who sorted out insurance quickly .”
Helpful Report
(Car Insurance) - Posted 6 years ago
Yvonne Berry
Verified Reviewer
“Always out within an hour. Great insurer and great customer service.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“They were the best quote by £200 .00 plus”
Helpful Report
(Car Insurance) - Posted 6 years ago
Alec
Verified Reviewer
“Had no need to. Well saticefied”
Helpful Report
(Car Insurance) - Posted 6 years ago
Gloria
Verified Reviewer
“Easy to use, quick process and cheaper than other options”
Helpful Report
(Car Insurance) - Posted 6 years ago
Alan
Verified Reviewer
“I have no reason not to recommend AA to my family and friends”
Helpful Report
(Home Insurance) - Posted 6 years ago
Yvonne
Verified Reviewer
“Easy to do and at a great price would recommend”
Helpful Report
(Car Insurance) - Posted 6 years ago
Richard
Verified Reviewer
“Excellent insurance on paper - not claimed which is perhaps important if you need it. However ideal for basic insurance as meets the legal requirements plus a bit more @ a reasonable price.”
Helpful Report
(Car Insurance) - Posted 7 years ago
Anonymous
Unverified Reviewer
“Looks after it's loyal customers.”
Helpful Report
Posted 7 years ago
Martin
Verified Reviewer
“Very good service and no problems setting up my cover and breakdown recovery. I'm glad I searched and found them.”
Helpful Report
(Car Insurance) - Posted 7 years ago
Anonymous
Verified Reviewer
“I have to say the AA were extremely helpful . I had my rear windscreen broken in a random act of violence , the AA were very good at getting it sorted”
Helpful Report
(Car Insurance) - Posted 7 years ago
Anonymous
Verified Reviewer
“We have been with the AA 50 years and have no problems with them.”
Helpful Report
(Car Insurance) - Posted 7 years ago
Anonymous
Verified Reviewer
“Have used the AA for many years and have always been completely satisfied.”
Helpful Report
(Car Insurance) - Posted 7 years ago
Richard
Verified Reviewer
“They were very helpful with my claim”
Helpful Report
(Car Insurance) - Posted 7 years ago
William John
Verified Reviewer
“I am not a member of the AA”
Helpful Report
(Home Insurance) - Posted 7 years ago
The AA is rated 2.8 based on 1,991 reviews
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