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The AA Reviews

2.8 Rating 1,974 Reviews
45 %
of reviewers recommend The AA
Company Reviews Questions Metrics
2.8
Based on 1,974 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
Documents Delivered On-time
Greater than 36%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.7 out of 5
Avg Email Response Time
-1 hours
Cancellations & Refunds
Cancellation Process
Difficult
Read The AA Reviews
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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 19th March 2025
Clerk Ray
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 22nd September 2024
M Khan
The AA 1 star review on 17th September 2024
Anonymous
The AA 5 star review on 17th September 2024
Emily
The AA 5 star review on 20th July 2024
Anonymous
53
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Reviewer
“Well to be honest..thank goodness I have.nt had any problems.no claimed etc. The price was good and hopefully it will be the same next year.”
Helpful Report
(Car Insurance) - Posted 6 years ago
Anonymous
Verified Reviewer
“First class service all the time”
Helpful Report
(Car Insurance) - Posted 6 years ago
Anonymous
Verified Reviewer
“Great service as always from AA but disappointed that the off ice I needed was closed on Sundays. Waited quite a long time for call to be answered on Monday morning. Very helpful operative who sorted out insurance quickly .”
Helpful Report
(Car Insurance) - Posted 6 years ago
Yvonne Berry
Verified Reviewer
“Always out within an hour. Great insurer and great customer service.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“They were the best quote by £200 .00 plus”
Helpful Report
(Car Insurance) - Posted 6 years ago
Alec
Verified Reviewer
“Had no need to. Well saticefied”
Helpful Report
(Car Insurance) - Posted 6 years ago
Gloria
Verified Reviewer
“Easy to use, quick process and cheaper than other options”
Helpful Report
(Car Insurance) - Posted 6 years ago
Alan
Verified Reviewer
“I have no reason not to recommend AA to my family and friends”
Helpful Report
(Home Insurance) - Posted 6 years ago
Yvonne
Verified Reviewer
“Easy to do and at a great price would recommend”
Helpful Report
(Car Insurance) - Posted 6 years ago
Richard
Verified Reviewer
“Excellent insurance on paper - not claimed which is perhaps important if you need it. However ideal for basic insurance as meets the legal requirements plus a bit more @ a reasonable price.”
Helpful Report
(Car Insurance) - Posted 6 years ago
Anonymous
Unverified Reviewer
“Looks after it's loyal customers.”
Helpful Report
Posted 6 years ago
Martin
Verified Reviewer
“Very good service and no problems setting up my cover and breakdown recovery. I'm glad I searched and found them.”
Helpful Report
(Car Insurance) - Posted 6 years ago
Anonymous
Verified Reviewer
“I have to say the AA were extremely helpful . I had my rear windscreen broken in a random act of violence , the AA were very good at getting it sorted”
Helpful Report
(Car Insurance) - Posted 6 years ago
Anonymous
Verified Reviewer
“We have been with the AA 50 years and have no problems with them.”
Helpful Report
(Car Insurance) - Posted 6 years ago
Anonymous
Verified Reviewer
“Have used the AA for many years and have always been completely satisfied.”
Helpful Report
(Car Insurance) - Posted 6 years ago
Richard
Verified Reviewer
“They were very helpful with my claim”
Helpful Report
(Car Insurance) - Posted 6 years ago
William John
Verified Reviewer
“I am not a member of the AA”
Helpful Report
(Home Insurance) - Posted 6 years ago
William
Verified Reviewer
“Very easy and helpfull people to deal with”
Helpful Report
(Car Insurance) - Posted 6 years ago
Russell
Verified Reviewer
“First rate service. I had a claim and it was dealt with brilliantly from start to finish. I would highly recommend the AA”
Helpful Report
(Car Insurance) - Posted 6 years ago
Mary
Verified Reviewer
“Excellent service !”
Helpful Report
(Car Insurance) - Posted 6 years ago
The AA is rated 2.8 based on 1,974 reviews
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